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Paychex

Financial Services
  • 2 ISSUES RESOLVED
  • 173 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $23.2K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Diversity of Products or Services
  • Tonya grubb she is excellent 1
  • Tlo staff 1
  • Sales rep only honest person who cared 1
  • Payroll specialist 1
  • Our account rep - she tried 1

Customers don't like

  • Terrible customer service12
  • Inaccurate information7
  • No responsibility for mistakes5
  • Little to no communication5
  • All of the issues and our wasted time5
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Intuit

Software
  • 3 ISSUES RESOLVED
  • 444 TOTAL REVIEWS
  • $470K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.6
Customer service
Website
Billing Practices
Diversity of Products or Services
  • Software is easy to use 11
  • Step by step process 8
  • Easy to use 6
  • Product itself 4
  • I like the software 2

Customers don't like

  • Customer service10
  • Getting ripped off8
  • Customer service experience5
  • Their charge procedures4
  • Huge increase in price4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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