PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Intuit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Intuit

Jackson Hewitt and Intuit Overview

Total reviews
742
470
Company responses
0
0
Issues resolved
4
5

Jackson Hewitt was first mentioned on PissedConsumer on Mar 1, 2008 and since then this brand received 742 reviews. It is 272 reviews more than Intuit received since Feb 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jackson Hewitt customer support team and Intuit customer service.

Jackson Hewitt and Intuit Consumer Ratings

Rank
28 out of 279 in Taxes category
196 out of 1488 in Software category
Customer service
20 in category
123 in category
Website
26 in category
166 in category
Diversity of Products or Services
24 in category
147 in category

Jackson Hewitt and Intuit Rating Details

Customer service
1.6 (242 reviews)
1.3 (183 reviews)
Reviewer's quote

Over charged from what was quoted, never receved state income tax of $600. When ask for asstance thay said your on your own call the state. Thay gave NO help!!

PissedConsumer1678694

...Abysmal customer service. My data was locked up and eventually got it as Intuit has a back door to all of your files and information, which is disturbing. Right now my password is not working...

Sharon Z
Website
1.5 (218 reviews)
1.7 (168 reviews)
Reviewer's quote

I am still waiting for funds to be put on my serve card that keeps being locked on the serve website. Also, should the representative that filed for me been able to see that I owed back child support? She never informed me of this and some or all of my funds are being used to offset this. Just...

Sarah P

TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

Samantha B
Diversity of Products or Services
1.5 (217 reviews)
1.9 (139 reviews)
Reviewer's quote

Hi, I called customer service asking assistances getting a copy of my tax returns. We just move to Guam and all our paper is still storage no way of getting them. We are process and buying home and they need copies. I have gone to your website as I was told. I was not to get them stating no file. I...

PissedConsumer1677824

DO NOT USE THIS CROOKED company. They are horrible at customer service. We have had so many versions of QB on our desk top. In April 2018, our 2016 version just started messing up so of course had to call and buy from QB the new version 2018 (that's how they get you). Knowing I didn't want to mess...

Janice F

Jackson Hewitt and Intuit Pros and Cons

Pros
  • I have been using it for years
  • Person who did my taxes was good
  • Refund advance
  • Software is easy to use
  • Step by step process
  • Easy to use
Cons
  • Customer service
  • False advertisement
  • Being lied to all the way through the process
  • Customer service
  • Getting ripped off
  • Customer service experience

Jackson Hewitt and Intuit Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

Jackson Hewitt and Intuit Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

Jackson Hewitt and Intuit Latest Reviews

Recent published reviews

I want to apply for a loan

Read all 742 reviews
1

I can never sign in. I call them. I still can't sign in u get the run around. They charged my account for 2 years after...

Read all 470 reviews

Jackson Hewitt and Intuit Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (259 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)
  • Intuit Tax Software (158 reviews)
  • Intuit Turbotax Tax Software (62 reviews)
  • Intuit Customer Care (14 reviews)