PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Intuit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Intuit

Jackson Hewitt and Intuit Overview

Total reviews 883 385
Company responses 0 0
Issues resolved 5 2

Jackson Hewitt and Intuit Consumer Ratings

Rank
35 out of 221 in Taxes category
219 out of 1065 in Software category
Customer service
22 in category
No votes
Price Affordability
23 in category
No votes
Diversity of Products or Services
26 in category
No votes
Website
31 in category
No votes

Jackson Hewitt and Intuit Rating Details

Customer service
1.6 (282 reviews)
No votes
Reviewer's quote

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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My payroll service for accountants has always had a special customer service number you could call when you needed assistance. They took this away and now only have chat options. My issue too me over five hours of my time to resolve which could have been handled in 10 minutes worth of phone...

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Price Affordability
1.3 (258 reviews)
No votes
Reviewer's quote

Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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I tried to access my Desktop training material to show them and give them a product compression and features sheet and price hoping at the end i can land this client. when I logged in to my Proadvisor Portal and tried to access my desktop training material , I couldn't access it. I contacted...

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Diversity of Products or Services
1.5 (256 reviews)
No votes
Reviewer's quote

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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Being overcharged for services rendered need assistance..

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Website
1.5 (254 reviews)
No votes
Reviewer's quote

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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I purchased QB 5 years ago from their website for a lot of $$$ and now my license # is invalid?!? First call to support got me nowhere lost an hour of my life and locked my account. Can't do my taxes, can't send invoices or receive payments. Second call to QB another hour wasted and an offer to get...

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Jackson Hewitt and Intuit Pros and Cons

Pros
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
  • Software is easy to use
  • Step by step process
  • Easy to use
Cons
  • Customer service
  • Lack of communication
  • False advertisement
  • Customer service
  • Customer service experience
  • Unauthorized charge

Jackson Hewitt and Intuit Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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5

Prompt reply and Very Helpful

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Jackson Hewitt and Intuit Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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1

Trying to add new user. Called Intuit and spoke to someone. They prompted dumped me into a customer support person...

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Jackson Hewitt and Intuit Latest Reviews

Recent published reviews
1.4

The company did call to let me know that they were not refunding me any of the money that i paid to have my taxes done...

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1

The its said they have not recieve my return. After I filed with u in July

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No votes

I filed in Jan. Paid filing fees had to amend now im 6 days from my 60 day hold still no info i have went through the...

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1

My payroll service for accountants has always had a special customer service number you could call when you needed...

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Jackson Hewitt and Intuit Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (47 reviews)
  • Intuit Tax Software (99 reviews)
  • Intuit Customer Care (34 reviews)
  • Intuit Quickbooks Management Software (12 reviews)