PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Intuit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Intuit

Jackson Hewitt and Intuit Overview

Total reviews
880
583
Company responses
0
0
Issues resolved
5
5

Jackson Hewitt and Intuit Consumer Ratings

Rank
32 out of 215 in Taxes category
190 out of 1030 in Software category
Customer service
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Website
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Price Affordability
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Diversity of Products or Services
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Jackson Hewitt and Intuit Rating Details

Customer service
No votes
No votes
Reviewer's quote

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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For some reason money was taken out of my taxes and now more money was taken out of my bank account called customer service but couldn't even get a hold of them it was all automated..

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Website
No votes
No votes
Reviewer's quote

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

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Price Affordability
No votes
No votes
Reviewer's quote

Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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...It gives me 15% off the price. Intuit arbitrarily cancelled my account and will not reinstate it because they don't offer that discount anymore. Very dishonest way for them to try to save 15%...

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Diversity of Products or Services
No votes
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Reviewer's quote

...Next year I will not be using your services to file my taxes. going somewhere else to get them done...

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Being overcharged for services rendered need assistance..

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Jackson Hewitt and Intuit Pros and Cons

Pros
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
  • Software is easy to use
  • Step by step process
  • Easy to use
Cons
  • Customer service
  • False advertisement
  • Lack of communication
  • Getting ripped off
  • Customer service
  • Customer service experience

Jackson Hewitt and Intuit Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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5

Jessica help me when I almost gave up on turbotax software. This is my first time filing my own taxes, and turbo tax...

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Jackson Hewitt and Intuit Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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1

After hours completing the forms for my taxes, I tried to efile. My returns came back "rejected" but the email from...

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Jackson Hewitt and Intuit Latest Reviews

Recent published reviews
1

JACKSON HEWITT DOES NOT CORRECTLY DO THE TAXES. I filed my taxes with Naquisha Larks (K33) on February 9, 2020 at 713 E...

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1

i have been waiting over a month for my card and i can't touch my money

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No votes

I did my taxes in January 2020 with jackson Hewitt I have not received my income tax return and I cannot gain access to...

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No votes

having problems. have been having problems with emailing.

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Jackson Hewitt and Intuit Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (41 reviews)
  • Intuit Tax Software (167 reviews)
  • Intuit Turbotax Tax Software (66 reviews)
  • Intuit Customer Care (27 reviews)