PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Jackson Hewitt

Intuit and Jackson Hewitt Overview

Total reviews 386 883
Company responses 0 0
Issues resolved 2 5

Intuit and Jackson Hewitt Consumer Ratings

Rank
221 out of 1068 in Software category
35 out of 221 in Taxes category
Customer service
No votes
22 in category
Website
No votes
31 in category
Diversity of Products or Services
No votes
26 in category
Billing Practices
No votes
22 in category

Intuit and Jackson Hewitt Rating Details

Customer service
No votes
1.6 (282 reviews)
Reviewer's quote

For some reason money was taken out of my taxes and now more money was taken out of my bank account called customer service but couldn't even get a hold of them it was all automated..

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Website
No votes
1.5 (254 reviews)
Reviewer's quote

TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

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They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Diversity of Products or Services
No votes
1.5 (256 reviews)
Reviewer's quote

Being overcharged for services rendered need assistance..

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...Next year I will not be using your services to file my taxes. going somewhere else to get them done...

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Billing Practices
No votes
1.3 (214 reviews)
Reviewer's quote

...Now I try to call them to cancel the billing but get a message I had to go into the account and do it from there, but I am taken to an account that was cancelled prior. So then I get a link to set up a call in 5 minutes. It has now been over thirty minutes and no phone call...

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JACKSON HEWITT DOES NOT CORRECTLY DO THE TAXES. I filed my taxes with Naquisha Larks (K33) on February 9, 2020 at 713 E Ascencion, Gonzales, LA 7073. She INCORRECTLY wrote my name and address. On the other hand, she asked me if I wanted the Republic Bank to receive my income tax and MANY TIMES I...

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Intuit and Jackson Hewitt Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Customer service
  • Customer service experience
  • Unauthorized charge
  • Customer service
  • Lack of communication
  • False advertisement

Intuit and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

Prompt reply and Very Helpful

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Intuit and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

Trying to add new user. Called Intuit and spoke to someone. They prompted dumped me into a customer support person...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Intuit and Jackson Hewitt Latest Reviews

Recent published reviews
1

9/2020 i was charged 225.00. My taxes were not that much i want to know y when I was qualified for free taxes i was...

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1.4

The company did call to let me know that they were not refunding me any of the money that i paid to have my taxes done...

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1

The its said they have not recieve my return. After I filed with u in July

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No votes

I filed in Jan. Paid filing fees had to amend now im 6 days from my 60 day hold still no info i have went through the...

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Intuit and Jackson Hewitt Products and Services

Most reviewed product and services
  • Intuit Tax Software (99 reviews)
  • Intuit Customer Care (34 reviews)
  • Intuit Quickbooks Management Software (12 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (47 reviews)