PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Jackson Hewitt

Intuit and Jackson Hewitt Overview

Total reviews
542
888
Company responses
0
0
Issues resolved
4
5

Intuit and Jackson Hewitt Consumer Ratings

Rank
188 out of 1027 in Software category
33 out of 215 in Taxes category
Customer service
No votes
21 in category
Website
No votes
29 in category
Diversity of Products or Services
No votes
26 in category
Billing Practices
No votes
22 in category

Intuit and Jackson Hewitt Rating Details

Customer service
No votes
1.6 (283 reviews)
Reviewer's quote

For some reason money was taken out of my taxes and now more money was taken out of my bank account called customer service but couldn't even get a hold of them it was all automated..

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Website
No votes
1.5 (256 reviews)
Reviewer's quote

TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

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They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Diversity of Products or Services
No votes
1.5 (255 reviews)
Reviewer's quote

Being overcharged for services rendered need assistance..

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Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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Billing Practices
No votes
1.3 (212 reviews)
Reviewer's quote

...They have been billing me for 5 months, for a service that I was assured had been canceled. Intuit refuses to refund a mere $87. 50 that has been billed to date...

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On March 30th, 2020, I dropped off my tax forms and business details to be filed by a Jackson Hewitt representative agent by the name of Tina Riley. Located at 5728 Crain Highway Upper Marlboro MD 20772, phone number 301-574-7925. A day later, I emailed additional information for my taxes. I...

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Intuit and Jackson Hewitt Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Customer service
  • Getting ripped off
  • Customer service experience
  • Customer service
  • False advertisement
  • Lack of communication

Intuit and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

Jessica help me when I almost gave up on turbotax software. This is my first time filing my own taxes, and turbo tax...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Intuit and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

After hours completing the forms for my taxes, I tried to efile. My returns came back "rejected" but the email from...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Intuit and Jackson Hewitt Latest Reviews

Recent published reviews
5

AMAZING CUSTOMER SERVICE thank you so much.

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1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

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No votes

I filed my taxes with you on line and irs states that my info has not been processed, according to my account...

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1

On March 30th, 2020, I dropped off my tax forms and business details to be filed by a Jackson Hewitt representative agen...

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Intuit and Jackson Hewitt Products and Services

Most reviewed product and services
  • Intuit Tax Software (166 reviews)
  • Intuit Turbotax Tax Software (67 reviews)
  • Intuit Customer Care (32 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)