PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Jackson Hewitt

Intuit and Jackson Hewitt Overview

Total reviews
476
747
Company responses
0
0
Issues resolved
5
4

Jackson Hewitt was first mentioned on PissedConsumer on Mar 1, 2008 and since then this brand received 747 reviews. It is 271 reviews more than Intuit received since Feb 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Intuit customer support team and Jackson Hewitt customer service.

Intuit and Jackson Hewitt Consumer Ratings

Rank
195 out of 1359 in Software category
28 out of 261 in Taxes category
Customer service
132 in category
20 in category
Website
169 in category
27 in category
Diversity of Products or Services
154 in category
25 in category

Intuit and Jackson Hewitt Rating Details

Customer service
1.3 (186 reviews)
1.6 (242 reviews)
Reviewer's quote

...Abysmal customer service. My data was locked up and eventually got it as Intuit has a back door to all of your files and information, which is disturbing. Right now my password is not working...

Sharon Z

Customer service was a joke both women in the office are rude, in need of personal hygiene and could use new clothes. Both of them were wearing pants that were all tore up on the bottom from being walked on. One of them was wearing a filthy jean jacket that looks like it has never been washed, way...

PissedConsumer1458134
Website
1.7 (170 reviews)
1.5 (218 reviews)
Reviewer's quote

TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

Samantha B

I am still waiting for funds to be put on my serve card that keeps being locked on the serve website. Also, should the representative that filed for me been able to see that I owed back child support? She never informed me of this and some or all of my funds are being used to offset this. Just...

Sarah P
Diversity of Products or Services
1.9 (142 reviews)
1.5 (218 reviews)
Reviewer's quote

...They make it very difficult to set up with a bank to do bank products. In addition, we have several examples of where the software has incorrectly calculated the taxes owed..

Tiler

...Next year I will not be using your services to file my taxes. going somewhere else to get them done...

Aleeah

Intuit and Jackson Hewitt Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • I have been using it for years
  • Person who did my taxes was good
  • Refund advance
Cons
  • Customer service
  • Getting ripped off
  • Customer service experience
  • Customer service
  • False advertisement
  • Being lied to all the way through the process

Intuit and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Intuit and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Intuit and Jackson Hewitt Latest Reviews

Recent published reviews
1

I filed a complaint with the Better Business Bureau regarding Intuit, their unusable product and inappropriate response...

Read all 476 reviews
1

I went to get a loan a the lady made a mistake and only did my taxes didn't add the loan and now they cant open the...

Read all 747 reviews

Intuit and Jackson Hewitt Products and Services

Most reviewed product and services
  • Intuit Tax Software (158 reviews)
  • Intuit Turbotax Tax Software (62 reviews)
  • Intuit Customer Care (14 reviews)
  • Jackson Hewitt Tax Preparation (261 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)