PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xtralights and Intoxalock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intoxalock

Intoxalock

Has verified representatives
3.0
Xtralights
Intoxalock

Xtralights and Intoxalock Overview

Total reviews
125
1069
Company responses
0
968
Issues resolved
1
54

Intoxalock was first mentioned on PissedConsumer on Nov 27, 2010 and since then this brand received 1069 reviews. It is 944 reviews more than Xtralights received since Feb 22, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Intoxalock customer support team than with Xtralights customer service.

Xtralights and Intoxalock Consumer Ratings

Rank
42 out of 541 in Auto Parts and Accessories category
39 out of 1820 in Equipment category
Product or Service Quality
28 in category
No votes
Exchange, Refund and Cancellation Policy
51 in category
No votes
Turnaround Time
65 in category
No votes

Xtralights and Intoxalock Rating Details

Product or Service Quality
2.2 (56 reviews)
No votes
Reviewer's quote

...I talked with customer service and they promised to send me a return label to send back the product, and once they received the product they would send out a new tail light set. It took 2 months to receive the shipping label. Upon receipt of product they were to ship out a new tail light set...

Elizabeth F

The best in taking your money and the best with providing the worst customer service available out there. I had to change 2 of their devices as they were not working. The technician that installed my device got it badly and got my car to be in lock out...

H A
Exchange, Refund and Cancellation Policy
1.4 (56 reviews)
No votes
Reviewer's quote

I was then told that my parts were discontinued, so I asked where my refund was? Thats when I got pissed wasted 6 weeks waiting for them. I asked for the owners # and was given an adult chat line # which was kinda funny but really is this how to do business? I then got a text message from a random...

pissed

The sales people are some of the nicest people when you first call. Thats where the good ends. It starts by sending defective equipment to the contracted service stations which will keep your vehicle for an extra day to get another device delivered to install. Then after that wonderful experience...

Thomas b
Turnaround Time
1.5 (40 reviews)
No votes
Reviewer's quote

...Was told they needed to contact the maker of the headlights, after waiting an extended amount of time (3 months) they said they had it noted and would send a replacement set if I wished. I said Id love that, as I did like the product...

PissedConsumer1717880

I missed my calibration date which was my fault. I was out of town working and when I returned home the device had drained my battery and I had to tow it to the service center to get it calibrated. I drove it home and less than a week later it’s locked out I reached out to intoxalock they couldn’t...

John w

Xtralights and Intoxalock Pros and Cons

Pros
  • Fast shipping
  • Sales team
  • Quick shipping
  • Ease with setting up the account
  • Someone answers the phone
  • Some customer service
Cons
  • Customer service
  • Poor quality product and customer service
  • Company
  • Customer service
  • Long hold times
  • Long contract

Xtralights and Intoxalock Most Positive Reviews

Top rated reviews
5

The headlights looked good out of the box, installation was simple and perfect fitment, every thing needed was in the...

5

I've had nothing but problems with Intoxalock. First off, they sent the installer a bad device and was told I would...

Xtralights and Intoxalock Most Critical Reviews

Lowest rated reviews
1

I purchased 300 dollar headlights for my car about 7 weeks ago. 2 weeks after I purchased them I called in to see the...

1

Intoxolock as a company, is a failure in the area if customer service - the Mob is more kind in their exploitation of pe...

Xtralights and Intoxalock Latest Reviews

Recent published reviews
1

Ordered headlights for my wifes car. After less the a month they started heat cracking. I played phone tag with them,...

Read all 125 reviews
2.5

I called and they said they would turn in the work orders to have it removed

Read all 972 reviews

Xtralights and Intoxalock Products and Services

Most reviewed product and services
  • Xtralights Customer Care (22 reviews)
  • Xtralights Shipping Service (13 reviews)
  • Intoxalock Ignition Interlock Device (401 reviews)
  • Intoxalock Customer Care (125 reviews)
  • Intoxalock Ignition Interlock Device Part Installation (27 reviews)