PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smart Start and Intoxalock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smart Start

Smart Start

Has Verified Representatives
1.4
Intoxalock

Intoxalock

Has Verified Representatives
3.1
Smart Start
Intoxalock

Smart Start and Intoxalock Overview

Total reviews
185
1112
Company responses
0
1008
Issues resolved
2
58

Smart Start and Intoxalock Consumer Ratings

Rank
234 out of 961 in Equipment category
44 out of 961 in Equipment category
Customer service
101 in category
94 in category
Reliability
118 in category
100 in category
Product or Service Quality
127 in category
118 in category
Website
197 in category
135 in category

Smart Start and Intoxalock Rating Details

Customer service
1.5 (89 reviews)
1.6 (539 reviews)
Reviewer's quote

...Customer service sucks!!! I have reported these issues several times only to be ignored. This last time said I blew 300 when I just got off work from a law office. A blow that high and you are likely unconscious or dead...

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I called Intoxalock with a question regarding my device and it really floored me how rude the customer service rep was. I was amazed at the impatient and irritability that I was immediately greeted with. I so look forward to getting this bulky and awkward Intoxalock device out of my vehicle so that...

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Reliability
1.4 (85 reviews)
1.5 (457 reviews)
Reviewer's quote

I had an improper installation of my device in Arizona, resulting in a tow, lost time, money, and additional headaches. The device was properly installed by another dealer in New Mexico and documentation sent to Smart Start. A couple of weeks later I received a corrective action notice from ADOT...

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I dont recall ever having a complaint with anyone at Intoxalock! My *** was with the car repair place. Even tho I left them plenty of mouth Pieces and showed the manager your video on my Intoxalock how to start my engine, someone there managed to put me in lock out gggrrrrr. However, it all worked...

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Product or Service Quality
1.5 (84 reviews)
1.5 (506 reviews)
Reviewer's quote

...I went back to the service station that installed it Fast Times and the owner told me this happens all t he time and they basically screw you. I had to pay the $50. 00 to get it unlocked and then had to come back on 1/14/2020 to get it recalibrated...

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Today on my way to the store it says lockout and I have 4 days to take it in for service. Its been less than a month! What is that, my battery was never low, I never blew into the thing with any trace of alcohol. I called them up and tell them there is a service center 5 miles away across the state...

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Website
1.6 (83 reviews)
2.1 (525 reviews)
Reviewer's quote

Called and made arrangements for Installation of Smart Start unit. The shop where the SmartStart rep made appointment. Called the shop an hour before appointment, they never heard of me, and didn't have appointment. They were busy and could not do installation.

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...never returning customer complaint via website or app. monthly statements purposefully vague and lack any helpful information. and lastly your customer service is simply the poorest quality service in the history of customer service...

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Smart Start and Intoxalock Pros and Cons

Pros
  • Tech that worked on my vehicle
  • You get to drive legally when it works
  • When it works it works good
  • Ease with setting up the account
  • Someone answers the phone
  • Some customer service
Cons
  • Malfunctions
  • Faulty equipment and poor customer service
  • Bad equipment extra fees wait time on phone customer service
  • Customer service
  • Long hold times
  • Long contract

Smart Start and Intoxalock Most Positive Reviews

Top rated reviews
4.7

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

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5

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues...

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4.6

left vehicle running alarm went off tried to blow but device would not accept my attempt,time2:35 pm sunday june24th...

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5

I've had nothing but problems with Intoxalock. First off, they sent the installer a bad device and was told I would...

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Smart Start and Intoxalock Most Critical Reviews

Lowest rated reviews
1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

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1

Intoxolock as a company, is a failure in the area if customer service - the Mob is more kind in their exploitation of pe...

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1

I have had to start smart in my truck for eight days now it is not worked properly at all and continually flashed the...

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1

I dropped 8ft off a ladder and can no longer walk, drive a manual transmission or support myself while being in a...

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Smart Start and Intoxalock Latest Reviews

Recent published reviews
1.4

Called and made arrangements for Installation of Smart Start unit. The shop where the SmartStart rep made appointment....

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1

Think long and hard before you volunteer to install this device. I made the mistake trying to prevent my license from...

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1.2

I had an improper installation of my device in Arizona, resulting in a tow, lost time, money, and additional headaches....

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4.8

I dont recall ever having a complaint with anyone at Intoxalock! My *** was with the car repair place. Even tho I left t...

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Smart Start and Intoxalock Products and Services

Most reviewed product and services
  • Smart Start Ignition Interlock Device (101 reviews)
  • Smart Start Customer Care (23 reviews)
  • Smart Start Technical Support (6 reviews)
  • Intoxalock Ignition Interlock Device (406 reviews)
  • Intoxalock Customer Care (135 reviews)
  • Intoxalock Ignition Interlock Device Part Installation (31 reviews)