PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intoxalock and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intoxalock
Smart Start

Intoxalock and Smart Start Overview

Total reviews 1516 261
Company responses 1134 31
Issues resolved 68 4

Intoxalock and Smart Start Consumer Ratings

Rank
305 out of 1652 in Equipment category
348 out of 1652 in Equipment category
Customer service
197 in category
188 in category
Website
273 in category
315 in category
Product or Service Quality
252 in category
234 in category
Price Affordability
336 in category
354 in category

Intoxalock and Smart Start Rating Details

Customer service
1.5
(737 reviews)
1.6
(137 reviews)
Reviewer's quote

...I'd bet money that the Indian call center they use for their customer service is also paid to write those which goes against this websites terms of service..

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...I've spent 10 hours trying to get a hold of customer service and when I finally get someone I get transferred and then hung up on. They ask you to leave a callback number but do not return your call. This is the worst company I've ever had to deal with...

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Website
1.9
(715 reviews)
1.5
(123 reviews)
Reviewer's quote

...Website account access and their so-called app are just as bad..

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Smart start is a horrible greedy corrupt company. They will rip you off every chance they get. They lie to you and give you false info and don't give you any instructions on how to use the device so they can rip you off later.

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Product or Service Quality
1.5
(691 reviews)
1.5
(125 reviews)
Reviewer's quote

...Terrible customer service. Every time I call the answering service just hangs up!!..

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On top of that I am being charged lock out and missed appointment fees for appointments that I dropped my car off to the service center the night before my scheduled appointment. The reason I started dropping my vehicle off was because of the minimum 1 hour recalibration wait times. Sometimes...

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Price Affordability
1.6
(658 reviews)
1.5
(119 reviews)
Reviewer's quote

...ing services within the grace time of 30 days, they werent going to charge me $150 but NOW on my account I got charge for it!!! Had court paper that I pay 1/2 price of the installation product and Intoxalock pay half, but after getting lock out after 5 days of the device and customer service misleading information ...

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...She said NO you HAVE TO PAY THE FULL PRICE. I suffer from PTSD and became very upset. I explained that I could not afford to pa y that amount...

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Intoxalock and Smart Start Pros and Cons

Pros
  • Ease with setting up the account
  • No pros
  • Someone answers the phone
  • Its good when it works
  • When it works it works good
  • When it work it works
Cons
  • Customer service
  • Lack of assistance
  • Long hold times
  • Malfunctions
  • Bad equipment extra fees wait time on phone customer service
  • Faulty equipment and poor customer service

Intoxalock and Smart Start Most Positive Reviews

Top rated reviews
5

I called their office today about a larger than expected charge. I've been incarcerated for 3 months for my DUI and...

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5

I'm trying to get a copy of the interlock agreement for the DMV to get my license reinstated. I've spent 10 hours...

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5

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues...

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5

After dealing with Intoxalock ( which was a night mare) Smart Start was excellent from start to finish ! Equipment was...

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Intoxalock and Smart Start Most Critical Reviews

Lowest rated reviews
1

First day out , Sunny Thanksgiving in Houston. I Made one stop Then planning to meet my family for Thanksgiving...

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1

Its been one week and ive been almost stranded 3 times and had to have my vehical towed on the weekend because there is...

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1

They installed a camera that NM goes not require yet Paradise Village still installed it. Now I have a split in my...

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1

Smart start is a horrible greedy corrupt company. They will rip you off every chance they get. They lie to you and give...

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Intoxalock and Smart Start Latest Reviews

Recent published reviews
1

I have been trying to resolve their problem with installing a camera in my vehicle. NEW MEXICO does not require a...

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3

Have not got any response. Would like to order 3 batteries, 2 cord chargers and 2 chainsaw blades for SK1804D. Need...

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1

So there *** machine went to *** on me today. They said call the road side assistance and so I did and they tell me I...

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No votes

Wish I could leave ZERO stars. No wonder we cant leave Google reviews for the company.
These guys are con artists. They m...

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