PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intoxalock and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intoxalock

Intoxalock

Has Verified Representatives
3.1
Smart Start

Smart Start

Has Verified Representatives
1.4
Intoxalock
Smart Start

Intoxalock and Smart Start Overview

Total reviews
1124
186
Company responses
1016
0
Issues resolved
61
2

Intoxalock and Smart Start Consumer Ratings

Rank
40 out of 932 in Equipment category
235 out of 932 in Equipment category
Customer service
92 in category
100 in category
Website
133 in category
196 in category
Product or Service Quality
118 in category
129 in category
Price Affordability
208 in category
225 in category

Intoxalock and Smart Start Rating Details

Customer service
1.6 (546 reviews)
1.5 (89 reviews)
Reviewer's quote

...The last *** answer customer service gave me was I failed because I didn't retest again within 30 minutes...

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...Customer service sucks!!! I have reported these issues several times only to be ignored. This last time said I blew 300 when I just got off work from a law office. A blow that high and you are likely unconscious or dead...

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Website
2.1 (530 reviews)
1.6 (83 reviews)
Reviewer's quote

...never returning customer complaint via website or app. monthly statements purposefully vague and lack any helpful information. and lastly your customer service is simply the poorest quality service in the history of customer service...

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Called and made arrangements for Installation of Smart Start unit. The shop where the SmartStart rep made appointment. Called the shop an hour before appointment, they never heard of me, and didn't have appointment. They were busy and could not do installation.

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Product or Service Quality
1.5 (512 reviews)
1.5 (84 reviews)
Reviewer's quote

I was told when I signed up for the service that it is $15/month. I have been consistently charged $20/month. Yesterday, they said I missed a retest and are charging me $75...

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...I went back to the service station that installed it Fast Times and the owner told me this happens all t he time and they basically screw you. I had to pay the $50. 00 to get it unlocked and then had to come back on 1/14/2020 to get it recalibrated...

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Price Affordability
1.7 (473 reviews)
1.4 (78 reviews)
Reviewer's quote

...I am paying the price by having the machine, and I get that, but for real, you guys are a joke. Im sorry but this is ridiculous and I am switching and never looking back. Kristin Kay..

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Two days after having the device installed the gauges quit working and now the mechanic at the GM dealership tells that the device has burned out the computer in my truck, Ive been out of work for almost three weeks now and Im about to lose everything on top of that the corona virus is barreling...

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Intoxalock and Smart Start Pros and Cons

Pros
  • Ease with setting up the account
  • Someone answers the phone
  • Some customer service
  • Tech that worked on my vehicle
  • You get to drive legally when it works
  • When it works it works good
Cons
  • Customer service
  • Long hold times
  • Long contract
  • Malfunctions
  • Faulty equipment and poor customer service
  • Bad equipment extra fees wait time on phone customer service

Intoxalock and Smart Start Most Positive Reviews

Top rated reviews
5

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues...

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4.7

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

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5

I've had nothing but problems with Intoxalock. First off, they sent the installer a bad device and was told I would...

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4.6

left vehicle running alarm went off tried to blow but device would not accept my attempt,time2:35 pm sunday june24th...

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Intoxalock and Smart Start Most Critical Reviews

Lowest rated reviews
1

Intoxolock as a company, is a failure in the area if customer service - the Mob is more kind in their exploitation of pe...

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1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

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1

I dropped 8ft off a ladder and can no longer walk, drive a manual transmission or support myself while being in a...

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1

I have had to start smart in my truck for eight days now it is not worked properly at all and continually flashed the...

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Intoxalock and Smart Start Latest Reviews

Recent published reviews
1.4

I was told when I signed up for the service that it is $15/month. I have been consistently charged $20/month....

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No votes

I can't get through to speak to a service rep.

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1

I simply emailed intoxalock asking them for one day extension on a payment. then to my surprise a hidden fee of $79 was...

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1.4

Called and made arrangements for Installation of Smart Start unit. The shop where the SmartStart rep made appointment....

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Intoxalock and Smart Start Products and Services

Most reviewed product and services
  • Intoxalock Ignition Interlock Device (409 reviews)
  • Intoxalock Customer Care (138 reviews)
  • Intoxalock Ignition Interlock Device Part Installation (31 reviews)
  • Smart Start Ignition Interlock Device (101 reviews)
  • Smart Start Customer Care (24 reviews)
  • Smart Start Technical Support (6 reviews)