PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intoxalock and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intoxalock

Intoxalock

Has verified representatives
3.0
Smart Start

Smart Start

Has verified representatives
1.4
Intoxalock
Smart Start

Intoxalock and Smart Start Overview

Total reviews
1081
171
Company responses
979
0
Issues resolved
55
2

Intoxalock was first mentioned on PissedConsumer on Nov 27, 2010 and since then this brand received 1081 reviews. It is 910 reviews more than Smart Start received since Nov 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Intoxalock customer support team than with Smart Start customer service.

Intoxalock and Smart Start Consumer Ratings

Rank
42 out of 1546 in Equipment category
205 out of 1546 in Equipment category
Customer service
87 in category
92 in category
Website
125 in category
180 in category
Staff
96 in category
94 in category

According to consumer ratings and reviews, Intoxalock ranks 163 points higher in the Equipment category than Smart Start. People gave Intoxalock 1.6 stars for Customer service criterion in Equipment category and it is 239 points higher than the worst rated brand in this category. At the same time, Smart Start was rated 1.5 stars for Customer service criterion in this category and it is 234 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Intoxalock has a higher rating than Smart Start. Regarding Staff criterion, consumers gave Intoxalock 1.7 stars and it is 71% greater than other in category. Smart Start however was rated 1.7 stars and it is 71% greater than other in category.

Intoxalock and Smart Start Rating Details

Customer service
1.6 (523 reviews)
1.5 (83 reviews)
Reviewer's quote

***STAY AWAY*** Customer service is terrible. I strongly regret selecting this company and feel stuck because of the court order. If I had known, I would have never done business with these people...

Monica S

...Customer service sucks!!! I have reported these issues several times only to be ignored. This last time said I blew 300 when I just got off work from a law office. A blow that high and you are likely unconscious or dead...

PissedConsumer1762307
Website
2.1 (504 reviews)
1.6 (78 reviews)
Reviewer's quote

...never returning customer complaint via website or app. monthly statements purposefully vague and lack any helpful information. and lastly your customer service is simply the poorest quality service in the history of customer service...

david a

This company should be ashamed at how they treat their customers when they're the only service provider for this type of device. The constant malfunctioning if the handsets if a whole other problem in itself but when you contact them to deal with it they are disgustingly rude. Mine malfunctioned...

Sheena J
Staff
1.7 (499 reviews)
1.7 (78 reviews)
Reviewer's quote

...received an early release from the judge in Colorado which I have been received/sentenced for a DUI which I have felt great about it because the Intoxalock staff has told me that all they need is the court order to get the device remove. But today, they told me that the letter is not come from New Mexico judge,...

Kumphol P

Fort McMurray lication is exceptionally GREAT and the staff will help with anything and everything they can. The manager in ft mack was from south Africa I beleive and he couldn't have been any more helpful if he tried. I had alit of problems with my device however its never given me a false...

Crystal D

Intoxalock and Smart Start Pros and Cons

Pros
  • Ease with setting up the account
  • Someone answers the phone
  • Some customer service
  • Tech that worked on my vehicle
  • One reasonable monthly expense
  • One fee monthly is a big enough burden
Cons
  • Customer service
  • Long hold times
  • Long contract
  • Malfunctions
  • Bad equipment extra fees wait time on phone customer service
  • You get many errors for no reason

Intoxalock and Smart Start Most Positive Reviews

Top rated reviews
5

I've had nothing but problems with Intoxalock. First off, they sent the installer a bad device and was told I would...

4.8

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

Intoxalock and Smart Start Most Critical Reviews

Lowest rated reviews
1

Intoxolock as a company, is a failure in the area if customer service - the Mob is more kind in their exploitation of pe...

1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

Intoxalock and Smart Start Latest Reviews

Recent published reviews
1

***STAY AWAY*** Customer service is terrible. I strongly regret selecting this company and feel stuck because of the...

Read all 984 reviews
1

This company should be ashamed at how they treat their customers when they're the only service provider for this type...

Read all 171 reviews

Intoxalock and Smart Start Products and Services

Most reviewed product and services
  • Intoxalock Ignition Interlock Device (395 reviews)
  • Intoxalock Customer Care (132 reviews)
  • Intoxalock Ignition Interlock Device Part Installation (31 reviews)
  • Smart Start Ignition Interlock Device (95 reviews)
  • Smart Start Customer Care (22 reviews)
  • Smart Start Technical Support (6 reviews)