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Intoxalock

Equipment
  • 43 ISSUES RESOLVED
  • 717 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
3.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Ease with setting up the account 8
  • Some customer service 6
  • Someone answers the phone 5
  • Original rep that sold me on the company 5
  • Setting up account 3

Customers don't like

  • Customer service35
  • Long contract7
  • Long hold times6
  • Battery drain possibility6
  • Battery drain6
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Smart Start

Equipment
  • 1 ISSUES RESOLVED
  • 69 TOTAL REVIEWS
  • $24.5K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Tech that worked on my vehicle 1

Customers don't like

  • You get many errors for no reason2
  • Unreasonable staff and ownership1
  • Malfunctions1
  • Faulty equipment and poor customer service1
  • Bad equipment1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1453013

Smart Lock has units that do not drain car batteries. They also address issues with the device unlike intoxalock who does nothing.

My father is going with smart start and they will have a company remove the intoxalock unit and then they will install their device into my dad's car.

Then he will return the intoxalock device and get a full refund. Smart Start is the way to go!