PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intoxalock and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intoxalock

Intoxalock

Has Verified Representatives
3.0
Smart Start

Smart Start

Has Verified Representatives
1.5
Intoxalock
Smart Start

Intoxalock and Smart Start Overview

Total reviews 1131 187
Company responses 1023 9
Issues resolved 61 2

Intoxalock and Smart Start Consumer Ratings

Rank
42 out of 944 in Equipment category
232 out of 944 in Equipment category
Customer service
No votes
No votes
Website
No votes
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Product or Service Quality
No votes
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Price Affordability
No votes
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Intoxalock and Smart Start Rating Details

Customer service
No votes
No votes
Reviewer's quote

...Call them, customer service was miserable to deal with and told me up and down I was wrong. And there is no early pay discount. Ive called a lawyer about their scam and will file complaint with pa atty general..

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I call Smart Start customer service and they tell me my account is zero and everything is okay but then the next month the charges are back. This company has problems - faulty equipment and poor customer service. In general, the calibration technicians are good and work to get problems resolved but...

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Website
No votes
No votes
Reviewer's quote

...never returning customer complaint via website or app. monthly statements purposefully vague and lack any helpful information. and lastly your customer service is simply the poorest quality service in the history of customer service...

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I posted here before about this company. It seems people in the USA are having the same problems as the people in the USA. Which means the man who called me from the USA is a proven liar as he claimed smart start was run much better than it is in Canada. Sadly people are contacting me AND I AM...

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Product or Service Quality
No votes
No votes
Reviewer's quote

...Also, customer service told me I should extend my lease for one month. I made that mistake. The online chat is a waste of time they cannot do a thing for you...

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...The customer service reps cannot help you when you call. Do not use this company for any reason. The equipment fails, you have to pay towing and they do not reimburse you even when you follow the process and file an incident report...

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Price Affordability
No votes
No votes
Reviewer's quote

...I am paying the price by having the machine, and I get that, but for real, you guys are a joke. Im sorry but this is ridiculous and I am switching and never looking back. Kristin Kay..

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getting ready to take off at 11 am 1200 am on the 12th and read a violation havent had a problem in a while a haD a couple of viol in a rownd got worryed then contacted s start they lead me threw a couple of things to do and was able to get threw this mess because of hand sanitser and calonge set...

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Intoxalock and Smart Start Pros and Cons

Pros
  • Ease with setting up the account
  • Someone answers the phone
  • Some customer service
  • When it works it works good
  • Tech that worked on my vehicle
  • You get to drive legally when it works
Cons
  • Customer service
  • Long hold times
  • Long contract
  • Malfunctions
  • Faulty equipment and poor customer service
  • Bad equipment extra fees wait time on phone customer service

Intoxalock and Smart Start Most Positive Reviews

Top rated reviews
5

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues...

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4.7

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

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5

I've had nothing but problems with Intoxalock. First off, they sent the installer a bad device and was told I would...

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4.6

left vehicle running alarm went off tried to blow but device would not accept my attempt,time2:35 pm sunday june24th...

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Intoxalock and Smart Start Most Critical Reviews

Lowest rated reviews
1

Intoxolock as a company, is a failure in the area if customer service - the Mob is more kind in their exploitation of pe...

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1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

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1

I dropped 8ft off a ladder and can no longer walk, drive a manual transmission or support myself while being in a...

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1

I have had to start smart in my truck for eight days now it is not worked properly at all and continually flashed the...

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Intoxalock and Smart Start Latest Reviews

Recent published reviews
1

I have made all my payments and complied with my interlock. Intoxalock is supposed to send proof of installation to the...

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No votes

I was charged 150.00 today even though I was within my grace period. I've called your company since September 29th. I ha...

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No votes

On hold trying to get customer assist

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1

I posted here before about this company. It seems people in the USA are having the same problems as the people in the...

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Intoxalock and Smart Start Products and Services

Most reviewed product and services
  • Intoxalock Ignition Interlock Device (412 reviews)
  • Intoxalock Ignition Interlock Device Part Installation (31 reviews)
  • Intoxalock Sales Representative (12 reviews)
  • Smart Start Ignition Interlock Device (100 reviews)
  • Smart Start Technical Support (5 reviews)
  • Smart Start Manager (2 reviews)