PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intoxalock and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intoxalock

Intoxalock

Has verified representatives
3.0
Smart Start

Smart Start

Has verified representatives
1.5
Intoxalock
Smart Start

Intoxalock and Smart Start Overview

Total reviews
1067
159
Company responses
966
0
Issues resolved
54
2

Intoxalock was first mentioned on PissedConsumer on Nov 27, 2010 and since then this brand received 1067 reviews. It is 908 reviews more than Smart Start received since Nov 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Intoxalock customer support team than with Smart Start customer service.

Intoxalock and Smart Start Consumer Ratings

Rank
39 out of 1820 in Equipment category
186 out of 1820 in Equipment category
Customer service
83 in category
89 in category
Website
119 in category
171 in category
Staff
93 in category
92 in category

According to consumer ratings and reviews, Intoxalock ranks 147 points higher in the Equipment category than Smart Start. People gave Intoxalock 1.6 stars for Customer service criterion in Equipment category and it is 235 points higher than the worst rated brand in this category. At the same time, Smart Start was rated 1.6 stars for Customer service criterion in this category and it is 229 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Intoxalock has a higher rating than Smart Start. Regarding Staff criterion, consumers gave Intoxalock 1.7 stars and it is 71% greater than other in category. Smart Start however was rated 1.7 stars and it is 71% greater than other in category.

Intoxalock and Smart Start Rating Details

Customer service
1.6 (513 reviews)
1.6 (78 reviews)
Reviewer's quote

...Customer service is more than unhelpful, there is an unbearable wait time every time you call for assistance. To finally speak with someone who never knows anything. Even the mangers that are supposed to help you never get back with you...

Greg E

...Your website says 24 hr customer service but that's not true. Over the weekend I have had difficulty starting my car because of a malfunction with the device and cannot get any help..

PissedConsumer1619736
Website
2.1 (495 reviews)
1.6 (73 reviews)
Reviewer's quote

...never returning customer complaint via website or app. monthly statements purposefully vague and lack any helpful information. and lastly your customer service is simply the poorest quality service in the history of customer service...

david a

So a new update now has me and my family waiting for 2 minutes in the car until I blow for the 2nd time after the vehicular is shut off. If I don’t blow after the car is off I’ll get a lockout. Seems a bit Unconstitutional and illegal to me and anyone with common sense.

John P
Staff
1.7 (489 reviews)
1.7 (75 reviews)
Reviewer's quote

...received an early release from the judge in Colorado which I have been received/sentenced for a DUI which I have felt great about it because the Intoxalock staff has told me that all they need is the court order to get the device remove. But today, they told me that the letter is not come from New Mexico judge,...

Kumphol P

Fort McMurray lication is exceptionally GREAT and the staff will help with anything and everything they can. The manager in ft mack was from south Africa I beleive and he couldn't have been any more helpful if he tried. I had alit of problems with my device however its never given me a false...

Crystal D

Intoxalock and Smart Start Pros and Cons

Pros
  • Ease with setting up the account
  • Someone answers the phone
  • Some customer service
  • Tech that worked on my vehicle
  • One reasonable monthly expense
  • One fee monthly is a big enough burden
Cons
  • Customer service
  • Long hold times
  • Long contract
  • Malfunctions
  • You get many errors for no reason
  • Faulty equipment and poor customer support

Intoxalock and Smart Start Most Positive Reviews

Top rated reviews
5

I've had nothing but problems with Intoxalock. First off, they sent the installer a bad device and was told I would...

4.8

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

Intoxalock and Smart Start Most Critical Reviews

Lowest rated reviews
1

Intoxolock as a company, is a failure in the area if customer service - the Mob is more kind in their exploitation of pe...

1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

Intoxalock and Smart Start Latest Reviews

Recent published reviews

Call me back please. Thank you

Read all 970 reviews

To prevent my partner from going to jail as he had device removed professionally due to untrue violations

Read all 159 reviews

Intoxalock and Smart Start Products and Services

Most reviewed product and services
  • Intoxalock Ignition Interlock Device (401 reviews)
  • Intoxalock Customer Care (125 reviews)
  • Intoxalock Ignition Interlock Device Part Installation (27 reviews)
  • Smart Start Ignition Interlock Device (88 reviews)
  • Smart Start Customer Care (20 reviews)
  • Smart Start Technical Support (6 reviews)