PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intoxalock and LifeSafer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intoxalock
LifeSafer

Intoxalock and LifeSafer Overview

Total reviews 1516 45
Company responses 1134 0
Issues resolved 68 2

Intoxalock and LifeSafer Consumer Ratings

Rank
305 out of 1652 in Equipment category
311 out of 1652 in Equipment category
Customer service
197 in category
181 in category
Website
273 in category
334 in category
Product or Service Quality
252 in category
235 in category
Price Affordability
336 in category
344 in category

Intoxalock and LifeSafer Rating Details

Customer service
1.5
(737 reviews)
1.6
(23 reviews)
Reviewer's quote

...I'd bet money that the Indian call center they use for their customer service is also paid to write those which goes against this websites terms of service..

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My device is broken and the customer service help told me to charge my car battery and call back. When I called back I was directed to a survey when I chose the help option..

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Website
1.9
(715 reviews)
1.4
(20 reviews)
Reviewer's quote

...Website account access and their so-called app are just as bad..

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The agents that take the calls do not understand what happens in the real world. Try getting a broken down vehicle (completely dead) towed to dealer, repaired etc when they are totally unaware of the override process.Also, wait times to speak with anyone is unacceptable.I will have device removed...

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Product or Service Quality
1.5
(691 reviews)
1.5
(21 reviews)
Reviewer's quote

...Terrible customer service. Every time I call the answering service just hangs up!!..

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I went to get my car calibrated I was told that my car had service light and locked our light was on I was charged $37 I went there to calibrate there was no lights on at all violations other than food artery blow but no lockouts that made me go into violation this m&M's transmission transmission...

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Price Affordability
1.6
(658 reviews)
1.5
(22 reviews)
Reviewer's quote

...ing services within the grace time of 30 days, they werent going to charge me $150 but NOW on my account I got charge for it!!! Had court paper that I pay 1/2 price of the installation product and Intoxalock pay half, but after getting lock out after 5 days of the device and customer service misleading information ...

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False advertising no answer the phone and they say 24/7 its a lie they said one price and then try to charge me more nobody explain anything once you got stuck with them thats it the worseeeee..

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Intoxalock and LifeSafer Pros and Cons

Pros
  • Ease with setting up the account
  • No pros
  • Someone answers the phone
  • Serviceman was fast to help me when i was released from jail
  • Non
  • Hard to get thyroid to talk with anyone
Cons
  • Customer service
  • Lack of assistance
  • Long hold times
  • Expensive
  • Untrained people installing device untrained people removing device
  • Terrible customer service

Intoxalock and LifeSafer Most Positive Reviews

Top rated reviews
5

I called their office today about a larger than expected charge. I've been incarcerated for 3 months for my DUI and...

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5

I'm locked outbid car. Battery cable had to be removed due to electrical failure of car. Cable has been reconnected....

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5

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues...

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5

Lost my job at the beginning of the month and can't afford to pay the fee for appointment which was scheduled

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Intoxalock and LifeSafer Most Critical Reviews

Lowest rated reviews
1

Intoxalock... scam scam scam false fails, proven to be false by imidiately going to hospital for etg test to prove i...

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1

The agents that take the calls do not understand what happens in the real world. Try getting a broken down vehicle (comp...

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1

Hello. To start off, I would rate my experience with intoxalock customer service reps is a 4/5. They have been helpful...

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1

Device is not working properly. Keeps saying missed test when one has never been missed. Today my car wont start...

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Intoxalock and LifeSafer Latest Reviews

Recent published reviews
1

They installed a camera that NM goes not require yet Paradise Village still installed it. Now I have a split in my...

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No votes

I dont have record from court house DMV nothing. So I havent used my car for weeks. So I need my car. Soon

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1

I have been trying to resolve their problem with installing a camera in my vehicle. NEW MEXICO does not require a...

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No votes

Exact dates $ is takin out of my account. Why is it so much every month? With insurance the device and calibration it...

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