PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intoxalock and LifeSafer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intoxalock

Intoxalock

Has verified representatives
3.0
LifeSafer

LifeSafer

2.0
Intoxalock
LifeSafer

Intoxalock and LifeSafer Overview

Total reviews
1069
1
Company responses
968
0
Issues resolved
54
0

Intoxalock was first mentioned on PissedConsumer on Nov 27, 2010 and since then this brand received 1069 reviews. It is 1068 reviews more than LifeSafer received since Mar 26, 2015.

Intoxalock and LifeSafer Consumer Ratings

Rank
39 out of 1820 in Equipment category
104 out of 1820 in Equipment category
Customer service
83 in category
307 in category
Website
121 in category
290 in category
Staff
92 in category
297 in category

According to consumer ratings and reviews, Intoxalock ranks 65 points higher in the Equipment category than LifeSafer. People gave Intoxalock 1.6 stars for Customer service criterion in Equipment category and it is 234 points higher than the worst rated brand in this category. At the same time, LifeSafer was rated 1 stars for Customer service criterion in this category and it is 10 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Intoxalock has a higher rating than LifeSafer. Regarding Staff criterion, consumers gave Intoxalock 1.7 stars and it is 71% greater than other in category. LifeSafer however was rated 1 stars and it is 93% worse than other in category.

Intoxalock and LifeSafer Rating Details

Customer service
1.6 (515 reviews)
1 (1 review)
Reviewer's quote

The customer service is extremely rude and uneducated. They also refuse to give out their name and email for “security reasons”. How bad do you have to be screwing people that you are afraid to give your name? I plan on talking to lawyers tomorrow since it is obvious that this company is just in...

Ben W

i need to pay my monthly and the service man will not respond. I have 2 legal appt. s this am and a funeral at 5pm plus we have no food for ourselves or our pets since yesterday and I've BEEN DESPERATELY trying to take of this since the minut i got n..

Sevon
Website
2.1 (497 reviews)
1 (1 review)
Reviewer's quote

...never returning customer complaint via website or app. monthly statements purposefully vague and lack any helpful information. and lastly your customer service is simply the poorest quality service in the history of customer service...

david a

No items

Staff
1.7 (490 reviews)
1 (1 review)
Reviewer's quote

...received an early release from the judge in Colorado which I have been received/sentenced for a DUI which I have felt great about it because the Intoxalock staff has told me that all they need is the court order to get the device remove. But today, they told me that the letter is not come from New Mexico judge,...

Kumphol P

No items

Intoxalock and LifeSafer Pros and Cons

Pros
  • Ease with setting up the account
  • Someone answers the phone
  • Some customer service
  • Serviceman was fast to help me when i was released from jail
Cons
  • Customer service
  • Long hold times
  • Long contract
  • Avoids my numerous attempts to pay my bill while van on lockout

Intoxalock and LifeSafer Most Positive Reviews

Top rated reviews
5

I've had nothing but problems with Intoxalock. First off, they sent the installer a bad device and was told I would...

No votes

Intoxalock and LifeSafer Most Critical Reviews

Lowest rated reviews
1

Intoxolock as a company, is a failure in the area if customer service - the Mob is more kind in their exploitation of pe...

2

i need to pay my monthly and the service man will not respond. I have 2 legal appt.s this am and a funeral at 5pm plus...

Intoxalock and LifeSafer Latest Reviews

Recent published reviews
2.5

I called and they said they would turn in the work orders to have it removed

Read all 972 reviews
No votes

Intoxalock and LifeSafer Products and Services

Most reviewed product and services
  • Intoxalock Ignition Interlock Device (401 reviews)
  • Intoxalock Customer Care (125 reviews)
  • Intoxalock Ignition Interlock Device Part Installation (27 reviews)