PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intoxalock and LifeSafer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intoxalock

Intoxalock

Has Verified Representatives
3.0
LifeSafer

LifeSafer

2.1
Intoxalock
LifeSafer

Intoxalock and LifeSafer Overview

Total reviews 1131 1
Company responses 1023 0
Issues resolved 61 0

Intoxalock and LifeSafer Consumer Ratings

Rank
46 out of 939 in Equipment category
112 out of 939 in Equipment category
Customer service
94 in category
350 in category
Website
136 in category
327 in category
Product or Service Quality
131 in category
322 in category
Price Affordability
225 in category
24 in category

Intoxalock and LifeSafer Rating Details

Customer service
1.6 (558 reviews)
1 (1 review)
Reviewer's quote

...but overall I have had very low BAC ratings it seems like the closer I get to having the equipment removed the more I have to pay and fees I have contacted customer service several times and given the runaround I have requested to speak to a supervisor but no one has gotten back with me so I would love to talk to someone you can reach me at...

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i need to pay my monthly and the service man will not respond. I have 2 legal appt. s this am and a funeral at 5pm plus we have no food for ourselves or our pets since yesterday and I've BEEN DESPERATELY trying to take of this since the minut i got n..

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Website
2 (541 reviews)
1 (1 review)
Reviewer's quote

...never returning customer complaint via website or app. monthly statements purposefully vague and lack any helpful information. and lastly your customer service is simply the poorest quality service in the history of customer service...

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No items

Product or Service Quality
1.5 (520 reviews)
1 (1 review)
Reviewer's quote

...I was passed to departments, disconnected, service reps refusing to read the notes, to finally get my refund and agreement terminated. Now to get my car..

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No items

Price Affordability
1.7 (482 reviews)
5 (1 review)
Reviewer's quote

...I am paying the price by having the machine, and I get that, but for real, you guys are a joke. Im sorry but this is ridiculous and I am switching and never looking back. Kristin Kay..

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No items

Intoxalock and LifeSafer Pros and Cons

Pros
  • Ease with setting up the account
  • Someone answers the phone
  • Some customer service
  • Serviceman was fast to help me when i was released from jail
Cons
  • Customer service
  • Long hold times
  • Long contract
  • Avoids my numerous attempts to pay my bill while van on lockout

Intoxalock and LifeSafer Most Positive Reviews

Top rated reviews
5

Had some issues that i posted on here and was contacted very quickly to verify my problems. They resolved my issues...

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No votes
5

I've had nothing but problems with Intoxalock. First off, they sent the installer a bad device and was told I would...

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No votes

Intoxalock and LifeSafer Most Critical Reviews

Lowest rated reviews
1

Intoxolock as a company, is a failure in the area if customer service - the Mob is more kind in their exploitation of pe...

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2.1

i need to pay my monthly and the service man will not respond. I have 2 legal appt.s this am and a funeral at 5pm plus...

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1

I dropped 8ft off a ladder and can no longer walk, drive a manual transmission or support myself while being in a...

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No votes

Intoxalock and LifeSafer Latest Reviews

Recent published reviews
No votes

It was my first time ever blowing into the unit and I didn’t understand the blow suction blow and I can’t see the...

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No votes
1.2

I have had your service for a year and a half I do what I'm supposed to do but have still had problems with your...

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No votes

Intoxalock and LifeSafer Products and Services

Most reviewed product and services
  • Intoxalock Ignition Interlock Device (412 reviews)
  • Intoxalock Customer Care (137 reviews)
  • Intoxalock Ignition Interlock Device Part Installation (31 reviews)