PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about InTown Suites and Westin as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

InTown Suites
Westin

InTown Suites and Westin Overview

Total reviews 268 26
Company responses 0 0
Issues resolved 2 0

InTown Suites and Westin Consumer Ratings

Rank
209 out of 1348 in Hotels and Resorts category
190 out of 1348 in Hotels and Resorts category
Customer service
159 in category
165 in category
Facilities and Services
165 in category
174 in category
Price Affordability
148 in category
217 in category
Website
205 in category
169 in category

InTown Suites and Westin Rating Details

Customer service
1.4 (97 reviews)
1.4 (11 reviews)
Reviewer's quote

No customer service experience, calls guest rude names and makes fun of them and speaks Spanish to everyone. there were rooms with a lot of noisy kids and mother smoking drugs, and the rooms have roaches, AC smell bad, refrigs are very old, and don't work. manager will burst into room for no...

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...If this is the kind of service you offer your guests then I won't be the last one to have such an experience. We feel that for what we paid we deserved a better experience..

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Facilities and Services
1.7 (91 reviews)
1.6 (8 reviews)
Reviewer's quote

...You have to pay $2 for a card to use the laundry facilities and reload it in the office. With *** office hours this sucks to have to do it at the staffs convenience hours, 11-7 except Sundays which it's closed. The internet is so slow you can hardly do anything...

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The Westin Austin is not a place for business travelers ——very low on the scale of Westin Hotel’sIf your business traveler avoid at all cost

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Price Affordability
2.1 (88 reviews)
1.8 (11 reviews)
Reviewer's quote

...I’m asking that we get a week free from the inconvenience or at least 3 days off weekly price . I do want to stay there bc I love the hotels and the rates. We need somewhere to stay for next couple weeks but after this I think you guys should make it right before we come back...

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On Thursday September 20 we had reservations at the Element Hotel, Times Square,New York City for two nights.When we arrived at midnight, about 12 people from Venezuela had come in just before us. There was only ONE person at the desk. He spent 45 minutes checking all of the people from Venezuela...

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Website
2 (87 reviews)
2 (10 reviews)
Reviewer's quote

Have been requesting help to our room. No hot water in bathroom sink. No lights in bathroom and no blinds at the window. When sleeping at night people can see us in the bed. Also when arriving our room is infested with roaches. Why won't they change our room. We paid for a month. The roaches are...

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I booked short stay at Westin Hotel in Memphis, TN. I booked through their SPG app. I clicked on and paid for a King bed room that looked great. I even paid ahead of time so that we would have no worries when we got there.I show up and they gave me a double bed room with two small twin beds. I...

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InTown Suites and Westin Pros and Cons

Pros
  • No pros
  • Location
  • Non
  • Location
Cons
  • Disgusting rooms
  • Rudeness of staff
  • Rude woman in the office
  • Security
  • Room
  • Never deliver your promise

InTown Suites and Westin Most Positive Reviews

Top rated reviews
5

Me & my family have stumbled intona hard spot & came to intown suites to pretty much not be on the streets...

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4

Great service. Great room fabulous rain shower.. Perfect location Annapolis.. Free shuttles. Everyone very pleasant

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5

We have been here for almost 2 months and we have paid by the day about a week ago its all the suddon a problem and had...

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3.5

At 9:00PM on 16 September 2017, while staying at Westin Denver International Airport, we were harassed and threatened...

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InTown Suites and Westin Most Critical Reviews

Lowest rated reviews
1

When we finally had enough of the confrontational, rude, moody manager of our InTown Suites location, we hit the road. ...

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1

Hi. I'v been in Westin hotel 02-03 Feb.16 and unfortunately, I was robbed by hotel mini bar department. I have repor...

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1

This is my third time trying to contact someone for 3 days. I was staying at the intown suites I 45 in houston tx at...

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1

Westin does discriminate people by looks.

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InTown Suites and Westin Latest Reviews

Recent published reviews
1

Manager rebecca at inn town suites on metric drive is fraternizing with the guest and doing alot of illegal things on...

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1.5

This is by far one of the worst hotels stays that we have ever had. We dealt with inconsiderate staff the smell of marij...

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2

My child accidentally pulled the fire alarm, or so the property manager says. The footage is quite blurry. It does not a...

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2.8

The Westin Austin is not a place for business travelers ——very low on the scale of Westin Hotel’s
If your business travel...

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InTown Suites and Westin Products and Services

Most reviewed product and services
  • Intown Suites Room (73 reviews)
  • Intown Suites Manager (43 reviews)
  • Intown Suites Sanitary Conditions (16 reviews)
  • Westin Security Guard (1 review)
  • Westin Room Booking (1 review)