PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about InTown Suites and Westin as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

InTown Suites

InTown Suites and Westin Overview

Total reviews
Company responses
Issues resolved

InTown Suites was first mentioned on PissedConsumer on Aug 1, 2008 and since then this brand received 223 reviews. It is 198 reviews more than Westin received since Mar 5, 2009.

InTown Suites and Westin Consumer Ratings

221 out of 1794 in Hotels and Resorts category
193 out of 1794 in Hotels and Resorts category
Customer service
145 in category
143 in category
193 in category
217 in category
141 in category
193 in category

According to consumer ratings and reviews, Westin ranks 28 points higher in the Hotels and Resorts category than InTown Suites. People gave InTown Suites 1.4 stars for Customer service criterion in Hotels and Resorts category and it is 268 points higher than the worst rated brand in this category. At the same time, Westin was rated 1.4 stars for Customer service criterion in this category and it is 270 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that InTown Suites has a higher rating than Westin. Regarding Website criterion, consumers gave InTown Suites 2.1 stars and it is 66% greater than other in category. Westin however was rated 1.9 stars and it is 53% greater than other in category.

InTown Suites and Westin Rating Details

Customer service
1.4 (81 reviews)
1.4 (10 reviews)
Reviewer's quote

No customer service experience, calls guest rude names and makes fun of them and speaks Spanish to everyone. there were rooms with a lot of noisy kids and mother smoking drugs, and the rooms have roaches, AC smell bad, refrigs are very old, and don't work. manager will burst into room for no...


...I left and went to the Peabody and got the room I wanted and had excellent service at the Peabody. I did speak with a manager before I left who apologized and said he would call me later that day/night. He never did...

Mark M
1.4 (76 reviews)
1.1 (11 reviews)
Reviewer's quote

...first floor king suit due to blind 8 yr old son got upstairs room extremely rude front desk girl refused to move us after staying over a month at least 20 staff members living in the hotel yet no one does anything the office always closed have to call a number to get the person to return toilet leaked air...

Samantha m

I was told by a staff at front desk that Internet Service used in the Business Office was Free, however, when I logged on to it, it asked for my room number, and it charged a minimum of US$7, I then logged out immediately. I've attached your Invoice printed to me and my credit card statement....

2.1 (74 reviews)
1.9 (9 reviews)
Reviewer's quote

Hello my name is Shelby cates and I stayed in room 137 for about 6 months had no issues till the day of Christmas 12/25/2019 the neighbors keep harassing us and we called the cops they keep sending cops to my door for making false allegations. It started with our son who is in the autism spectrum...


On Thursday September 20 we had reservations at the Element Hotel, Times Square,New York City for two nights.When we arrived at midnight, about 12 people from Venezuela had come in just before us. There was only ONE person at the desk. He spent 45 minutes checking all of the people from Venezuela...

George a

InTown Suites and Westin Pros and Cons

  • Location
  • Non
  • Free wifi
  • Location
  • Rude woman in the office
  • Supervisor
  • Rudeness of staff
  • Security
  • Room
  • Never deliver your promise

InTown Suites and Westin Most Positive Reviews

Top rated reviews

Me & my family have stumbled intona hard spot & came to intown suites to pretty much not be on the streets...


Great service. Great room fabulous rain shower.. Perfect location Annapolis.. Free shuttles. Everyone very pleasant

InTown Suites and Westin Most Critical Reviews

Lowest rated reviews

When we finally had enough of the confrontational, rude, moody manager of our InTown Suites location, we hit the road. ...


Hi. I'v been in Westin hotel 02-03 Feb.16 and unfortunately, I was robbed by hotel mini bar department. I have repor...

InTown Suites and Westin Latest Reviews

Recent published reviews

Every night you can not sleep the person who work at night be having loud company over he be drink on the job they need...

Read all 223 reviews

The Westin Austin is not a place for business travelers ——very low on the scale of Westin Hotel’s
If your business travel...

Read all 25 reviews

InTown Suites and Westin Products and Services

Most reviewed product and services
  • Intown Suites Room (70 reviews)
  • Intown Suites Manager (35 reviews)
  • Intown Suites Customer Care (20 reviews)
  • Westin Customer Care (3 reviews)
  • Westin Security Guard (1 review)
  • Westin Room Booking (1 review)