PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Value Place and InTown Suites as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Value Place
InTown Suites

Value Place and InTown Suites Overview

Total reviews
88
223
Company responses
0
0
Issues resolved
0
1

InTown Suites was first mentioned on PissedConsumer on Aug 1, 2008 and since then this brand received 223 reviews. It is 135 reviews more than Value Place received since Jun 7, 2012.

Value Place and InTown Suites Consumer Ratings

Rank
197 out of 1796 in Hotels and Resorts category
220 out of 1796 in Hotels and Resorts category
Customer service
152 in category
146 in category
Staff
174 in category
193 in category
Location
157 in category
180 in category

According to consumer ratings and reviews, Value Place ranks 23 points higher in the Hotels and Resorts category than InTown Suites. People gave Value Place 1.4 stars for Customer service criterion in Hotels and Resorts category and it is 261 points higher than the worst rated brand in this category. At the same time, InTown Suites was rated 1.4 stars for Customer service criterion in this category and it is 267 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Value Place has a higher rating than InTown Suites. Regarding Location criterion, consumers gave Value Place 2.7 stars and it is 62% greater than other in category. InTown Suites however was rated 2.4 stars and it is 56% greater than other in category.

Value Place and InTown Suites Rating Details

Customer service
1.4 (54 reviews)
1.4 (81 reviews)
Reviewer's quote

...Sorry bad complaint but this company can really use better customer service..

PissedConsumer934462

No customer service experience, calls guest rude names and makes fun of them and speaks Spanish to everyone. there were rooms with a lot of noisy kids and mother smoking drugs, and the rooms have roaches, AC smell bad, refrigs are very old, and don't work. manager will burst into room for no...

PissedConsumer1288318
Staff
1.6 (53 reviews)
1.4 (76 reviews)
Reviewer's quote

Called from the highway to confirm my reservation ( 9:23am) told the staff we had been driving all night and wanted to know if we could check in once we arrived. Got to the motel @ 11:38 and was told that I had to wait until 3pm to check in. This is the second time I have an issue trying to check...

Michael M

...first floor king suit due to blind 8 yr old son got upstairs room extremely rude front desk girl refused to move us after staying over a month at least 20 staff members living in the hotel yet no one does anything the office always closed have to call a number to get the person to return toilet leaked air...

Samantha m
Location
2.7 (49 reviews)
2.4 (73 reviews)
Reviewer's quote

Horrible customer at Baton Rouge North location. The person at the front seat was aweful..

PissedConsumer859846

...We packed all our things and headed to Pressley location around 3and they gave away our room. Said they had overbooked rooms and had 7 other people who had reservations room they had to give away as well. They apologized and gave me another reservation for next day at different location...

Brandon G

Value Place and InTown Suites Pros and Cons

Pros
  • Location
  • Staff other than front desk
  • Staff
  • Location
  • Non
  • Free wifi
Cons
  • Poor conditions
  • Poor mentality manager
  • Management harassment
  • Rude woman in the office
  • Supervisor
  • Rudeness of staff

Value Place and InTown Suites Most Positive Reviews

Top rated reviews
5

Told my friend she was not allowed to breast feed unless she was in her room in Florida there a law saying u can breast...

5

Me & my family have stumbled intona hard spot & came to intown suites to pretty much not be on the streets...

Value Place and InTown Suites Most Critical Reviews

Lowest rated reviews
1

had a reservation for VP in Fairfield, OH for 219.99 a week for 3 weeks. been staying here for 4wks prior. went down a...

1

When we finally had enough of the confrontational, rude, moody manager of our InTown Suites location, we hit the road. ...

Value Place and InTown Suites Latest Reviews

Recent published reviews
1.6

Called from the highway to confirm my reservation ( 9:23am) told the staff we had been driving all night and wanted to...

Read all 88 reviews
1

Every night you can not sleep the person who work at night be having loud company over he be drink on the job they need...

Read all 223 reviews

Value Place and InTown Suites Products and Services

Most reviewed product and services
  • Value Place Manager (16 reviews)
  • Value Place Room (15 reviews)
  • Value Place Customer Care (14 reviews)
  • Intown Suites Room (70 reviews)
  • Intown Suites Manager (35 reviews)
  • Intown Suites Customer Care (20 reviews)