PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about InTown Suites and Value Place as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

InTown Suites
Value Place

InTown Suites and Value Place Overview

Total reviews
224
88
Company responses
0
0
Issues resolved
1
0

InTown Suites was first mentioned on PissedConsumer on Aug 1, 2008 and since then this brand received 224 reviews. It is 136 reviews more than Value Place received since Jun 7, 2012.

InTown Suites and Value Place Consumer Ratings

Rank
220 out of 1802 in Hotels and Resorts category
197 out of 1802 in Hotels and Resorts category
Customer service
147 in category
153 in category
Staff
193 in category
174 in category
Website
141 in category
145 in category

According to consumer ratings and reviews, Value Place ranks 23 points higher in the Hotels and Resorts category than InTown Suites. People gave InTown Suites 1.4 stars for Customer service criterion in Hotels and Resorts category and it is 266 points higher than the worst rated brand in this category. At the same time, Value Place was rated 1.4 stars for Customer service criterion in this category and it is 260 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Value Place has a higher rating than InTown Suites. Regarding Website criterion, consumers gave InTown Suites 2.1 stars and it is 66% greater than other in category. Value Place however was rated 2 stars and it is 65% greater than other in category.

InTown Suites and Value Place Rating Details

Customer service
1.4 (82 reviews)
1.4 (54 reviews)
Reviewer's quote

No customer service experience, calls guest rude names and makes fun of them and speaks Spanish to everyone. there were rooms with a lot of noisy kids and mother smoking drugs, and the rooms have roaches, AC smell bad, refrigs are very old, and don't work. manager will burst into room for no...

PissedConsumer1288318

...Sorry bad complaint but this company can really use better customer service..

PissedConsumer934462
Staff
1.4 (77 reviews)
1.6 (53 reviews)
Reviewer's quote

...first floor king suit due to blind 8 yr old son got upstairs room extremely rude front desk girl refused to move us after staying over a month at least 20 staff members living in the hotel yet no one does anything the office always closed have to call a number to get the person to return toilet leaked air...

Samantha m

Called from the highway to confirm my reservation ( 9:23am) told the staff we had been driving all night and wanted to know if we could check in once we arrived. Got to the motel @ 11:38 and was told that I had to wait until 3pm to check in. This is the second time I have an issue trying to check...

Michael M
Website
2.1 (74 reviews)
2 (48 reviews)
Reviewer's quote

Hello my name is Shelby cates and I stayed in room 137 for about 6 months had no issues till the day of Christmas 12/25/2019 the neighbors keep harassing us and we called the cops they keep sending cops to my door for making false allegations. It started with our son who is in the autism spectrum...

Tiphani

...My Room#301 Client ID#14509 and Value place Miami (HOMESTEAD)2750 NE 8th ST,Homestead, FL 33033 phone: 305-245-5000 I am very upset I am leaving this place about 5th week now,I found website cheap price per night $56 dollar and for 4 days total give me $224. 00 and taxes fees $29. 13 total:$253...

PissedConsumer868624

InTown Suites and Value Place Pros and Cons

Pros
  • Location
  • Non
  • Free wifi
  • Location
  • Staff other than front desk
  • Staff
Cons
  • Rude woman in the office
  • Supervisor
  • Rudeness of staff
  • Poor conditions
  • Poor mentality manager
  • Management harassment

InTown Suites and Value Place Most Positive Reviews

Top rated reviews
5

Me & my family have stumbled intona hard spot & came to intown suites to pretty much not be on the streets...

5

Told my friend she was not allowed to breast feed unless she was in her room in Florida there a law saying u can breast...

InTown Suites and Value Place Most Critical Reviews

Lowest rated reviews
1

When we finally had enough of the confrontational, rude, moody manager of our InTown Suites location, we hit the road. ...

1

had a reservation for VP in Fairfield, OH for 219.99 a week for 3 weeks. been staying here for 4wks prior. went down a...

InTown Suites and Value Place Latest Reviews

Recent published reviews
1

First no one was at the front desk at 2:30 PM when I wanted check in at 3:00pm.
I waited for an hour for someone to retur...

Read all 224 reviews
1.6

Called from the highway to confirm my reservation ( 9:23am) told the staff we had been driving all night and wanted to...

Read all 88 reviews

InTown Suites and Value Place Products and Services

Most reviewed product and services
  • Intown Suites Room (70 reviews)
  • Intown Suites Manager (35 reviews)
  • Intown Suites Customer Care (20 reviews)
  • Value Place Manager (16 reviews)
  • Value Place Room (15 reviews)
  • Value Place Customer Care (14 reviews)