PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about InTown Suites and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

InTown Suites
Priceline

InTown Suites and Priceline Overview

Total reviews
253
1798
Company responses
0
0
Issues resolved
1
8

InTown Suites and Priceline Consumer Ratings

Rank
205 out of 1287 in Hotels and Resorts category
138 out of 565 in Travel Agencies category
Customer service
149 in category
102 in category
Website
157 in category
113 in category
Price Affordability
141 in category
112 in category
Value for money
118 in category
94 in category

InTown Suites and Priceline Rating Details

Customer service
1.4 (90 reviews)
1.2 (538 reviews)
Reviewer's quote

No customer service experience, calls guest rude names and makes fun of them and speaks Spanish to everyone. there were rooms with a lot of noisy kids and mother smoking drugs, and the rooms have roaches, AC smell bad, refrigs are very old, and don't work. manager will burst into room for no...

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I went online to book my room but the rate was very expensive for that reason I called customer service for a better rate being I Being a loyal customer for 3 weeks straight weeks..

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Website
2 (83 reviews)
1.6 (438 reviews)
Reviewer's quote

My family's stuff was locked in room 320 at intown suites, Clearwater until I could get a new place and a way to transport our belongings. I have gone through everything and discovered that my children's tote full of hot wheel cars, a milk crate full of their activity, coloring and reading...

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...I went back to your website and seen that you had lowered the price in less than 20min. I was upset because this was part of our honeymoon. We book with you all the time And never any problems with booking...

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Price Affordability
2.1 (81 reviews)
1.9 (418 reviews)
Reviewer's quote

...I’m asking that we get a week free from the inconvenience or at least 3 days off weekly price . I do want to stay there bc I love the hotels and the rates. We need somewhere to stay for next couple weeks but after this I think you guys should make it right before we come back...

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I booked an hotel in Sidney Nebraska twice by mistake ( wrong email) and price line charge us twice for a single stay ,since I wrote the wrong email never received the confirmation, Thinking That the reservation did not go trough try a second time with the same credit card,I explain to the reps and...

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Value for money
1.9 (75 reviews)
1.4 (356 reviews)
Reviewer's quote

...Shes also a liar and thief her and the maintenance man pocket money and theyre aware that drugs are being used and sold on the property. We were the only white people in the building and were treated horribly. It was too much trouble to get our mail...

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...item only to have this company tell us no we cant do that (even though the airlines themselves were fine with it)!!!! So we just said *** it and just get my money back only to have them tell me that they were going to charge $600 to cancel a $1000 flight!!!! So this company has Literally ruined 2 chances for my husband to check off bucket list items and it cost me $600 to NOT give him those opportunities!!!! Thank you Priceline!!!! I will be telling everyone i come across not to use this company and I will be emailing every news agency I know...

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InTown Suites and Priceline Pros and Cons

Pros
  • Non
  • Location
  • No pros
  • Price
  • Good deals but mesleading
  • Complete dishonest business model
Cons
  • Rude woman in the office
  • Supervisor
  • Rudeness of staff
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

InTown Suites and Priceline Most Positive Reviews

Top rated reviews
5

Me & my family have stumbled intona hard spot & came to intown suites to pretty much not be on the streets...

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5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

We have been here for almost 2 months and we have paid by the day about a week ago its all the suddon a problem and had...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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InTown Suites and Priceline Most Critical Reviews

Lowest rated reviews
1

When we finally had enough of the confrontational, rude, moody manager of our InTown Suites location, we hit the road. ...

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1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

This is my third time trying to contact someone for 3 days. I was staying at the intown suites I 45 in houston tx at...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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InTown Suites and Priceline Latest Reviews

Recent published reviews
1.9

My family's stuff was locked in room 320 at intown suites, Clearwater until I could get a new place and a way to...

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1

Wrong charge on a cancelled booking

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1

White man who is security stares me up an down says things an flashed a flashlight on my face. I was smoking a...

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1

Two reservation for the same day made accidentally and Priceline refused to give a refund and repeatedly hung up the...

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InTown Suites and Priceline Products and Services

Most reviewed product and services
  • Intown Suites Room (73 reviews)
  • Intown Suites Manager (40 reviews)
  • Intown Suites Customer Care (24 reviews)
  • Priceline Room Booking (230 reviews)
  • Priceline Flight Booking (145 reviews)
  • Priceline Car Rental Booking (88 reviews)