PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intex Recreation and Polygroup as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intex Recreation
Polygroup

Intex Recreation and Polygroup Overview

Total reviews
208
245
Company responses
0
0
Issues resolved
1
3

Polygroup was first mentioned on PissedConsumer on Jun 22, 2013 and since then this brand received 245 reviews. It is 37 reviews more than Intex Recreation received since Aug 4, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Polygroup customer support team than with Intex Recreation customer service.

Intex Recreation and Polygroup Consumer Ratings

Rank
83 out of 295 in Pools, Spas and Plumbing Supplies category
90 out of 295 in Pools, Spas and Plumbing Supplies category
Customer service
64 in category
59 in category
Product or Service Quality
73 in category
75 in category
Price Affordability
54 in category
67 in category

According to consumer ratings and reviews, Intex Recreation ranks 7 points higher in the Pools, Spas and Plumbing Supplies category than Polygroup. People gave Intex Recreation 1.1 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 64 points higher than the worst rated brand in this category. At the same time, Polygroup was rated 1.3 stars for Customer service criterion in this category and it is 69 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Intex Recreation has a higher rating than Polygroup. Regarding Price Affordability criterion, consumers gave Intex Recreation 2.5 stars and it is 58% greater than other in category. Polygroup however was rated 2 stars and it is 52% worse than other in category.

Intex Recreation and Polygroup Rating Details

Customer service
1.1 (111 reviews)
1.3 (130 reviews)
Reviewer's quote

Intex spa worst customer service I've ever had in my life. if they work for me I would discharge every one of them from the customer service girl all the way to the supervisor to the chickenshit that wouldn't answer the phone behind the supervisor. I have never delt with such ***...

William R

...upon trying to fix the wires the whole tree shorted out no fuses anywhere!!! after hours of trying to fix it I figured out it was the cord w/control box ,customer service would not sell or get me another control box said they didn't have any said they wouldn't sell me any not very good customer service 300. 00 tree I guess it's...

Nickalos
Product or Service Quality
1.2 (107 reviews)
1.1 (129 reviews)
Reviewer's quote

...If you are going to buy one of their products, then make sure you do it through a 3rd party seller that understands customer service. The part showed in stock, so I placed the order. The next day I got a notification that it had shipped, but it never actually shipped...

Steve C

...Do not buy any product from this company and if you did and you have a problem...

Lara N
Price Affordability
2.5 (99 reviews)
2 (106 reviews)
Reviewer's quote

...I called for a price for shipping was quoted between 190 and 240. I asked for a manager was told I would get a call back. Called a week later still nothing...

Danielle m

find out the warranty expired!!! They wanted to charge me full price to replace! Manager offered 10%discount The rotor didn't even last 6 weeks!!! I was very careful, bought a floating chlorinator, covered the pool when not in use, barely a couple of weeks left of the summer. Letting everyone know...

Sheila H

Intex Recreation and Polygroup Pros and Cons

Pros
  • Product
  • Prices
  • Pool but it was defected
  • Cheap
  • Tree
  • Customer service and performance
Cons
  • Terrible customer service
  • Customer service completely unhelpful
  • Sloppy company poor poor poor customer service
  • Defective product
  • Customer service
  • No solution

Intex Recreation and Polygroup Most Positive Reviews

Top rated reviews
3.8

Intex PureSpa Plus Bubble Massage Set, Blue/White The worst customer service ever!! Just talk to the rudest and most...

5

I bought the pool from Walmart July 23 /2014 used 2 months put all the parts up in a tote in a out building hooked it...

Intex Recreation and Polygroup Most Critical Reviews

Lowest rated reviews
1

I discovered that there was a leak from the filter output hose connection to the plunger valve. I was not able to run th...

1

We bought a pre-lit Christmas tree. It also rotated. When we plugged it in, it rotated. None of the lights worked. We we...

Intex Recreation and Polygroup Latest Reviews

Recent published reviews

I called company and no one never answer. Voicemail said to call during business hours and it’s only 11:13 am I have...

Read all 208 reviews
1

Bought 2yrs. ago half of lights are burnt out. Paid $250.00 I consider myself an expert at fixing problem lights I...

Read all 245 reviews

Intex Recreation and Polygroup Products and Services

Most reviewed product and services
  • Intex Recreation Pool (51 reviews)
  • Intex Recreation Hot Tub (22 reviews)
  • Intex Recreation Customer Care (14 reviews)
  • Polygroup Pool (83 reviews)
  • Polygroup Christmas Tree (47 reviews)
  • Polygroup Customer Care (11 reviews)