PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intex Recreation and Polygroup as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intex Recreation
Polygroup

Intex Recreation and Polygroup Overview

Total reviews
321
296
Company responses
0
0
Issues resolved
1
3

Intex Recreation and Polygroup Consumer Ratings

Rank
85 out of 255 in Pools, Spas and Plumbing Supplies category
99 out of 255 in Pools, Spas and Plumbing Supplies category
Customer service
68 in category
59 in category
Product or Service Quality
76 in category
81 in category
Price Affordability
57 in category
69 in category
Website
88 in category
90 in category

Intex Recreation and Polygroup Rating Details

Customer service
1.1 (152 reviews)
1.4 (158 reviews)
Reviewer's quote

We have now tried three separate times to contact customer service just to see if there is any information available as to find parts, or if we are now SOL, and cannot get a response or connect with anyone via phone or email. People all over Youtube know of this problem and offer tips for repairs,...

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Would of been nice to speak with a Customer service representative!!..

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Product or Service Quality
1.3 (146 reviews)
1.2 (150 reviews)
Reviewer's quote

I can honestly say INTEX CORP has the worst customer service on this planet. Upon ordering this pump on May 19th i was aware of the delay due to Covid. After 15 days of not hearing anything from the company I called the customer service line and was on hold for over an hour, finally able to reach...

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I couldn't even get a customer service representative on the phone so no hasn't been resolved at all !! Try..

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Price Affordability
2.4 (134 reviews)
2.1 (125 reviews)
Reviewer's quote

I want my pool I paid for ???????? since it has not been sent out I changed my mind I want this pool it is the same price when will this be sent out when will I get it I ordered and paid for it March 28th. Only now I want the bigger pool it is the same priclike I said I paid for the first one but I...

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find out the warranty expired!!! They wanted to charge me full price to replace! Manager offered 10%discount The rotor didn't even last 6 weeks!!! I was very careful, bought a floating chlorinator, covered the pool when not in use, barely a couple of weeks left of the summer. Letting everyone know...

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Website
1.6 (130 reviews)
1.6 (117 reviews)
Reviewer's quote

I bought a octagon 4 person hot tub in October used it 3 times and it quit heating! Keeps showing an E90 code! Cant get a hold of anyone in customer service waited on hold for 2 hours before I got so mad and hung up! Website not responding! Very shotty product and service..

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Ive been trying on hold for 30 minutes and your whole website says out of stock..

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Intex Recreation and Polygroup Pros and Cons

Pros
  • Easy to set up
  • Prices
  • Product
  • Cheap
  • Tree
  • People at service center are very nice
Cons
  • Terrible customer service
  • Customer service completely unhelpful
  • Not being able to use it while i paid full price
  • Customer service
  • Defective product
  • No customer service

Intex Recreation and Polygroup Most Positive Reviews

Top rated reviews
5

The pool cane damage with a small hole is 9,0000 gallons that was just filled up it took more then 12 hours to notice...

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5

I bought the pool from Walmart July 23 /2014 used 2 months put all the parts up in a tote in a out building hooked it...

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4.8

We have it working now after messing with it tens times, thank you for your response. Have a safe day!

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5

I ordered a cheap part i needed for my pool and paid $15 for 3 day Shipping. When I got the email it said i wouldnt get...

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Intex Recreation and Polygroup Most Critical Reviews

Lowest rated reviews
1

I discovered that there was a leak from the filter output hose connection to the plunger valve. I was not able to run th...

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1

We bought a pre-lit Christmas tree. It also rotated. When we plugged it in, it rotated. None of the lights worked. We we...

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1

I bought an Intex air mattress for a sleepover with my grandchildren. To our dismay, when it came to be bedtime,there...

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1

I purchased a $200 pre-lit Christmas Tree and the lights did not stay lit for one season! I called Polygroup in hopes th...

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Intex Recreation and Polygroup Latest Reviews

Recent published reviews
No votes

This is ridiculous I have tried to call several times. The boat I boat is missing parts. Please call me back...

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1.6

Worst purchase ever!!! I should have read the reviews. They are not good not even the little kids pools. My pump didnt e...

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No votes

Im try to see whear my pool is its been a month you took my money

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No votes

I still havent heard from anybody. my grandbaby still don't have a pool to swim in because the patch does not work. I ne...

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Intex Recreation and Polygroup Products and Services

Most reviewed product and services
  • Intex Recreation Pool (62 reviews)
  • Intex Recreation Hot Tub (24 reviews)
  • Intex Recreation Airbed (17 reviews)
  • Polygroup Pool (90 reviews)
  • Polygroup Christmas Tree (54 reviews)
  • Polygroup Customer Care (11 reviews)