PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intelius and Whitepages as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intelius
Whitepages

Intelius and Whitepages Overview

Total reviews 495 1109
Company responses 0 0
Issues resolved 0 8

Intelius and Whitepages Consumer Ratings

Rank
25 out of 76 in Background and People Search category
18 out of 169 in Review Websites and Directories category
Customer service
16 in category
No votes
Website
19 in category
No votes
Product or Service Quality
16 in category
No votes
Reliability
13 in category
No votes

Intelius and Whitepages Rating Details

Customer service
1.4 (40 reviews)
No votes
Reviewer's quote

Horrible customer service and horrible service. I cold have found out more about myself from a google search then I did from this site. Their response was "is there anywhere on the site that it claims 100% accuracy" my response was "no but I would think I would get more than my name and age but...

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So I found a phone number for Whitepages customer service which does not work. I AM CALLING TO GET A REFUND BECAUSE WHITEPAGES IS A BUNCH OF *** YOU KEEP EMAILING ME SAYING THAT YOU HAVE UPDATED INFORMATION ON THE PERSON THE I AM MONITORING BUT WHEN I PAID FOR THE PURCHASE I SAW THE SAME *** THAT...

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Website
1.6 (36 reviews)
No votes
Reviewer's quote

...I didn't realize at the time the website recieved "compensation" from intelius. Everyone I searched had wrong information attached to them. I even have two friends that apparently don't even exist because nothing was located on them...

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...I've even changed my password twice and I'm not allowed in for the website or the app. I don't have time for this inefficiency. Would just like the last two months refunded at this point...

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Product or Service Quality
1.4 (30 reviews)
No votes
Reviewer's quote

...What good is a background check report if the majority of the information is incorrect? I immediately cancelled my subscription with them, and strongly recommend to not utilize their service..

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Im being charged for a membership that I bought i need to speak with a live person from customer service who can help me fix this problem but no one is answering the customer service phone line..

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Reliability
1.4 (24 reviews)
No votes
Reviewer's quote

Signed up for free trial 7 days then I cancelled trial within 2 hours.Refused to confirm my cancellation. Called them they found o information where I signed up however they found my checking account because they stole $19.95. 2 weeks ago they were to escalate a refund still have not refunded....

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I want my credit card info removed since I never authorized this transaction. Thank you.

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Intelius and Whitepages Pros and Cons

Pros
  • I thought was a good deal for one time use
  • Helps identify people
  • Good customer service
  • I dont care this point
  • Using it for numbers
  • Remove our names so we feel safe at home
Cons
  • Bad customer service
  • Inability to opt out
  • Forced compromise of identity
  • Terrible customer service
  • Unethical
  • No customer service

Intelius and Whitepages Most Positive Reviews

Top rated reviews
5

Thank you for the research. I no longer need the free trial. Thank you!!!!!

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5

Here are lots of profiles created by my name (Jennifer Peter) and those all profiles are fake kindly please remove...

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4.8

Difficult to opt out for free trial.

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5

Yes i need to know when my request is granted to remove my name from the white pages. CODE: 5028. Kim Rhodes...

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Intelius and Whitepages Most Critical Reviews

Lowest rated reviews
1

All of my information is incorrect, including my name, address, employment and especially relative info. There is only...

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1

I used white pages to find an address and was charge $20......but continues to charge each month a monthly charge.....pr...

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1

INTELIUS WILL RIP YOU OFF!!! Thought I was paying for one time use and when I realized they were charging my credit...

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1

I work with a ton of mailing lists, so I often need a correct zip code or address. Your site takes so long to load, it i...

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Intelius and Whitepages Latest Reviews

Recent published reviews
No votes

Hello my name is: Amir Ali Naderi. Address: 685 Del Monte St. Pasadena CA 91103. Formerly: 825 s Bedford St L.A. CA...

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1

I want my credit card info removed since I never authorized this transaction. Thank you.

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1

Signed up for free trial 7 days then I cancelled trial within 2 hours.Refused to confirm my cancellation. Called them...

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2.3

I keep getting disconnected because I do not know an extension.

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Intelius and Whitepages Products and Services

Most reviewed product and services
  • Intelius Background Check (23 reviews)
  • Intelius Membership (10 reviews)
  • Intelius Public Record (6 reviews)
  • Whitepages Public Record (236 reviews)
  • Whitepages Customer Care (104 reviews)
  • Whitepages Membership (84 reviews)