PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Secret Veneers and Instasmile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instasmile

Instasmile

Has Verified Representatives
1.9
Secret Veneers
Instasmile

Secret Veneers and Instasmile Overview

Total reviews
29
175
Company responses
0
20
Issues resolved
0
3

Secret Veneers and Instasmile Consumer Ratings

Rank
167 out of 485 in Medical Supplies and Equipment category
59 out of 391 in Dentistry category
Customer service
93 in category
46 in category
Reliability
178 in category
45 in category
Diversity of Products or Services
193 in category
68 in category
Exchange, Refund and Cancellation Policy
156 in category
28 in category

Secret Veneers and Instasmile Rating Details

Customer service
1.4 (12 reviews)
1.8 (128 reviews)
Reviewer's quote

...The lack of customer service offered is truly shocking - please give careful consideration before placing an order!..

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...Terrible customer service. There are veneer companies just like this one who are very responsive in every way. AVOID this one..

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Reliability
1 (9 reviews)
1.7 (118 reviews)
Reviewer's quote

I want a refund, I've emailed this company 5 times and can not get a response. This is so messed up paid almost $500. I never even received an impression kit after over a month. I can't even get a hold of anyone. This is so frustrating I'm beyond mad.

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Terrible, cheap product! I paid them $899 and the bottom ones weren't made because my teeth didn't fit in the tray. Received top veneers today and they don't fit, not even a little bit! I want a full refund or I will post daily. They are thiefs. They are pretty much saying, if they don't work for...

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Diversity of Products or Services
1 (9 reviews)
1.9 (116 reviews)
Reviewer's quote

...Please do beware! They’ve given poor quality products and ignored 1000’s of people before you. Do not buy. Use a company with compassion and helpfulness...

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...it u will never see Ur money back, they will keep asking you to purchase more impressions, even those done by a dentist, they have scam me for $1000 and no products or refunds, nothing I can do about lost money and time but want people to avoid them and don't believe in some sites which I bet they write most of the review, instead go check better business bureau for some...

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Exchange, Refund and Cancellation Policy
1 (8 reviews)
1 (45 reviews)
Reviewer's quote

...BC THE ADDRESS YOU ALLL POSTED IT TO DOES NOT EXIST! YEST IT IS NOW *** SEPTEMBER AND I HAVE GOTTEN NOTHING FROM YOU SCAMMING *** BAGS NOR MY MOTHER *** REFUND I HAVE DEMANDED 3 TIMES NOW! I REPORTED YOU TO ECOMMERCE, THE FBI, THE FTC, INTERPOL AND IM AM 3 DAYS AWAY FROM ISSUING AN ONLINE PRESS AND MEDIA RELEASE OF ALL OF MY CORRESPONDENCE WITH YOUR *** COMPANY OVER THE PAST 9 MONTHS SINCE ORDERING YOUR APPEARENTLY MADE UP...

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...I sent the company a video and pics and requested a refund. They refused. It was embarrassing because, after all the 'constructive criticism', I had to go back to my own teeth...

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Secret Veneers and Instasmile Pros and Cons

Pros
  • Refund offered 5-10 days expecting
  • Great quality
  • Given me my confidence back
  • Product and service
  • Venners
  • Quick to take your money
Cons
  • Worst purchase experience i have ever gone through
  • Stole my money
  • Stay away from secretveneers
  • Today no product no refund another excuse
  • Poor customer service
  • Are thieves

Secret Veneers and Instasmile Most Positive Reviews

Top rated reviews
5

My own experience was great. I was nervous given the negative reviews but straight after I posted the impressions I got...

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5

Was really sceptical given some mixed reviews, but went ahead and am absolutely delighted with my new smile! Thanks...

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No votes
5

I ordered my product in January of 2017. I received the impression kit in two days. I sent them back and got my product...

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Secret Veneers and Instasmile Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY FROM THIS THIS COMPANY.The teeth are so fake,poor looking and do not fit properly,they do not refund...

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1

One month ago I placed my order for getting the classic veneers. After a long process of taking the inpression, sending...

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1

I ABSOLUTELY HATE YOUR COMPANY AND EVERYTHING THAT YOU ALL DO IS COMPLETE *** YOU LOST MY FIRST SET OF IMPRESSIONS AND D...

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1

Robbed me of my money even tho I went into there store while they did my impression first lot cut my month sending lot...

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Secret Veneers and Instasmile Latest Reviews

Recent published reviews
No votes

I was over charged on my Veneers Total price online with promo code was $361.50 my visa card was charged $460.33. can so...

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1

Ordering this is like ordering a dress online: you just press a couple of buttons, add some general info, and off you go...

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No votes

I have a upper set of dentures. I took one impression with them out of mouth like directions say but it was like no impr...

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1

Terrible, cheap product! I paid them $899 and the bottom ones weren't made because my teeth didn't fit in the tray....

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Secret Veneers and Instasmile Products and Services

Most reviewed product and services
  • Secret Veneers Shipping Service (2 reviews)
  • Instasmile Customer Care (17 reviews)
  • Instasmile Shipping Service (11 reviews)
  • Instasmile Mouthguard (1 review)