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Instant Checkmate

Telecommunications
Has verified representatives
  • 8 ISSUES RESOLVED
  • 343 COMPANY RESPONSES
  • 345 TOTAL REVIEWS
3.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Idea 8
  • Website was usable 4
  • Accessibility 2
  • Miss lead information 2
  • Cheerful customer service 2

Customers don't like

  • False advertising25
  • Inaccuracy of information18
  • Cost16
  • Lousy search results16
  • Customer service12
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Suddenlink

Telecommunications
  • 8 ISSUES RESOLVED
  • 1103 TOTAL REVIEWS
  • $570K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • High speed internet 9
  • Ease of payment 6
  • Fast when it works 6
  • Easy setup 5
  • Internet speed 3

Customers don't like

  • Customer service33
  • Raising prices14
  • Channel loss11
  • Internet speed9
  • No popular channels8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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