PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intelius and Instant Checkmate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intelius
Instant Checkmate

Intelius and Instant Checkmate Overview

Total reviews 497 369
Company responses 0 348
Issues resolved 0 8

Intelius and Instant Checkmate Consumer Ratings

Rank
25 out of 78 in Background and People Search category
3 out of 78 in Background and People Search category
Customer service
14 in category
9 in category
Website
16 in category
6 in category
Product or Service Quality
13 in category
7 in category
Exchange, Refund and Cancellation Policy
14 in category
12 in category

Intelius and Instant Checkmate Rating Details

Customer service
1.4 (39 reviews)
1.6 (108 reviews)
Reviewer's quote

Horrible customer service and horrible service. I cold have found out more about myself from a google search then I did from this site. Their response was "is there anywhere on the site that it claims 100% accuracy" my response was "no but I would think I would get more than my name and age but...

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...The customer service rep, who was rather rude, said that criminal records are not available if they are over 1 year old. Would have been nice to know that upfront. Perhaps that info is in the small print but it should be more apparent for the consumer...

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Website
1.6 (35 reviews)
2 (105 reviews)
Reviewer's quote

...I didn't realize at the time the website recieved "compensation" from intelius. Everyone I searched had wrong information attached to them. I even have two friends that apparently don't even exist because nothing was located on them...

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...And I will read every little letter on a website so I don't get burned like this from SPAM front companies like yours again. It is companies like yours that will lead to legislation of the Internet. Thank you for your prompt resolution of this matter...

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Product or Service Quality
1.4 (29 reviews)
1.9 (91 reviews)
Reviewer's quote

...What good is a background check report if the majority of the information is incorrect? I immediately cancelled my subscription with them, and strongly recommend to not utilize their service..

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...I used the service to do just that. I would like for Instant Checkmate to honor my cancellation and to refund the money they fraudulently took from me and my family. I am giving them the chance to do the right thing first...

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Exchange, Refund and Cancellation Policy
1.3 (27 reviews)
1.4 (63 reviews)
Reviewer's quote

...Refused to confirm my cancellation. Called them they found o information where I signed up however they found my checking account because they stole $19. 95...

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...Why so long for a refund? I cancelled this immediately and still do not have my money back. I need some assistance with this. Has anyone else had a bad experience with this company? I have been charged almost $35...

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Intelius and Instant Checkmate Pros and Cons

Pros
  • I thought was a good deal for one time use
  • Helps identify people
  • Good customer service
  • Idea
  • Website was usable
  • Miss lead information
Cons
  • Bad customer service
  • Inability to opt out
  • Forced compromise of identity
  • Customer service
  • Lousy search results
  • Inaccuracy of information

Intelius and Instant Checkmate Most Positive Reviews

Top rated reviews
5

Thank you for the research. I no longer need the free trial. Thank you!!!!!

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5

Save your money and pull out a phone book!!! You pay for a membership only, and then they want you to pay more?!! You...

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4.8

Difficult to opt out for free trial.

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5

YOU NEED TO READ THE INFORMATION BEFORE YOU AGREE TO THE CONTRACT, IF YOU HAVE NOT READ THE DISCLAIMER, TERMS OF USE, OR...

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Intelius and Instant Checkmate Most Critical Reviews

Lowest rated reviews
1

All of my information is incorrect, including my name, address, employment and especially relative info. There is only...

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1

Decided to check myself out as a test. There were several errors in the initial results before you have to pay to get...

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1

INTELIUS WILL RIP YOU OFF!!! Thought I was paying for one time use and when I realized they were charging my credit...

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1

After spending 15-20 minutes of them "processing" all the information (likely aggregated across various Google searches...

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Intelius and Instant Checkmate Latest Reviews

Recent published reviews
No votes

My phone was stolen and I have charges on my credit card that I never authorized.
9/7/2020 $4.25
9/15/2020 $31.93
I would l...

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No votes

I never describe to this I need my money back to my account I never ordered this

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No votes

want to cancel my membership before you charge me 39.90 charge.

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1

According to instant Checkmate, we ordered a 5 day trial service for $1.00. But it was not a 5 day trial. It was...

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Intelius and Instant Checkmate Products and Services

Most reviewed product and services
  • Intelius Background Check (23 reviews)
  • Intelius Membership (10 reviews)
  • Intelius Public Record (6 reviews)
  • Instant Checkmate Background Check (64 reviews)
  • Instant Checkmate Subscription (3 reviews)
  • Instant Checkmate Background Check Free Trial (2 reviews)