PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
Walmart

Instacart and Walmart Overview

Total reviews
689
8298
Company responses
0
1
Issues resolved
10
72

Walmart was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 8298 reviews. It is 7609 reviews more than Instacart received since Jun 16, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Instacart customer support team and Walmart customer service.

Instacart and Walmart Consumer Ratings

Rank
33 out of 353 in Food Delivery category
53 out of 614 in Supermarkets and Malls category
Customer service
30 in category
57 in category
Staff
20 in category
49 in category
Website
47 in category
46 in category

Instacart and Walmart Rating Details

Customer service
1.6 (353 reviews)
1.6 (2605 reviews)
Reviewer's quote

...That is 1277% markup BEFORE factoring in the Service Fee, the Delivery Fee, and the suggested Tip. They also charge Taxes on the "service" which you would not pay in Pennsylvania in store. Really wish I was aware of what a bad deal it is for the customer before using the service...

PissedConsumer1719794

...my last gift card, I already exchange it twice for another Walmart gift card because it does not work, it is a waste of time, and sometimes customer service doesn't even know have to resolve this issue. I will never ask for a Walmart gift card in the future..

PissedConsumer1723762
Staff
1.8 (330 reviews)
1.8 (2204 reviews)
Reviewer's quote

...This company definitely need to retrain their staff. Instacart is a scam. IMMEDIATELY CONTACT YOUR BANK IF YOU SEE ANY SUSPENCIOUS CHARGES FROM INSTACART..

PissedConsumer1240006

...This is very disturbing and I cannot believe this is how you handle matters with incompetent staff. Also, the next day I called and got the manager Gale on the phone. I called to make sure I had the managers names right so I didn't accuse the wrong people and he said I had to file a police report...

Aariana
Website
2 (321 reviews)
2.4 (2331 reviews)
Reviewer's quote

Just went and looked at the instacart website looking to purchase some meat for the freezer. My local Meijers store charges $9. 95 for a 5 lb...

PissedConsumer1706374

website are bad, bad attitude by employees..

PissedConsumer1701226

Instacart and Walmart Pros and Cons

Pros
  • People that shopped and delivered my items
  • Having groceries delivered
  • Convenience
  • Prices
  • Location
  • Convenience
Cons
  • Customer service sucks
  • Customer service
  • Totally disinterested customer service
  • Customer service
  • Service
  • Management

Instacart and Walmart Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

Instacart and Walmart Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

Instacart and Walmart Latest Reviews

Recent published reviews

The number is not ringing

Read all 689 reviews
2.3

I take atrip to Sunnyside Wamart about 2 times a week (Which in about 40 plus miles round trip from where I live) And I...

Read all 8298 reviews

Instacart and Walmart Products and Services

Most reviewed product and services
  • Instacart Delivery Service (258 reviews)
  • Instacart Customer Care (115 reviews)
  • Instacart Membership (55 reviews)
  • Walmart Customer Care (714 reviews)
  • Walmart Manager (540 reviews)
  • Walmart Cashier (427 reviews)