PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
WalMart

Instacart and WalMart Overview

Total reviews
1834
9073
Company responses
0
1
Issues resolved
23
82

Instacart and WalMart Consumer Ratings

Rank
47 out of 259 in Food Delivery category
62 out of 321 in Supermarkets and Malls category
Customer service
33 in category
64 in category
Product or Service Quality
35 in category
54 in category
Website
60 in category
52 in category
Exchange, Refund and Cancellation Policy
28 in category
40 in category

Instacart and WalMart Rating Details

Customer service
1.5 (780 reviews)
1.6 (2937 reviews)
Reviewer's quote

...If you reach out for help, you always get the same responses from customer service members - they either blame the lack of available batches on 1. your ratings 2. your connectivity 3...

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...At least a dozen times i requested a reason, customer service people send generic responses of what the reason could be. The last one claimed it was a payment authorization issue. I contacted my credit card company who told me they approved each and every one of my orders...

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Product or Service Quality
1.8 (707 reviews)
2.1 (2388 reviews)
Reviewer's quote

...every item being more expensive than the actually store price (I compared the store receipt to the Instacart receipt), they a ridiculous amount of fees - a service fee, a delivery fee, a tip, and recently a "heavy items" fee (for a six-pack of soda and some 1-liter bottles of seltzer). Add to this shoppers who don't know what...

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I have serviced my car at the Walmart auto care center for years. I can not understand why Walmart is open yet the car care center remains closed now for months. I purchased a full set of tires with lifetime rotation and balance...

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Website
1.8 (707 reviews)
2.4 (2602 reviews)
Reviewer's quote

Everytime I log in, I am rejected, and then I set up a new password, still rejected. Have been using Instacart the past four months, but now impossible. What in the $$#@** world is going on with your website? I use a computer, not an app. I'm about to cancel, but even doing that is impossible, as...

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...That should be said on your website before a person orders. I have been on the phone for the past two days trying to deal with this situation. I have been running around town to FedEx UPS trying to get someone to help me print labels that were sent to me...

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Exchange, Refund and Cancellation Policy
1.6 (671 reviews)
2.3 (2420 reviews)
Reviewer's quote

...Since I wasn’t contacted about the substitution and the meat I received did not match the picture, I would like a refund of $16 (the difference between what I expected to pay vs what I was charged)..

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...If it is the store policy that you have to have one the least they could do is have them at the door. I have left the number of people who shop at walmart and will not return..

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Instacart and WalMart Pros and Cons

Pros
  • Convenience
  • Having groceries delivered
  • Convience
  • Prices
  • Location
  • Convenience
Cons
  • Customer service
  • Totally disinterested customer service
  • Customer service sucks
  • Customer service
  • Service
  • Management

Instacart and WalMart Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

Originally I thought that I had one of the 4 items but I found it and called to make sure the young lady that delivered...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Instacart and WalMart Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

Please do NOT order any with Instacart. They are really a Fraud People who show an Amount during Checkout (accepting...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Instacart and WalMart Latest Reviews

Recent published reviews
No votes

I would like to be a shopper and delivery driver so I would like to know h oh w long the waiting list is so I can began...

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No votes

Bought a speaker for my son. Opened the box just to find it was a used busted up item someone had returned!

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1

Yeah. I was actually going to sign up for the membership. While under the free trial, I tried to access the Express...

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No votes

This is to let you be aware that I had order a shower head from Walmart with QuadPay. Somehow I still havent received...

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Instacart and WalMart Products and Services

Most reviewed product and services
  • Instacart Delivery Service (517 reviews)
  • Instacart Customer Care (226 reviews)
  • Instacart Account (78 reviews)
  • Walmart Customer Care (795 reviews)
  • Walmart Manager (544 reviews)
  • Walmart Cashier (431 reviews)