PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and Shipt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
Shipt

Instacart and Shipt Overview

Total reviews
1891
86
Company responses
0
0
Issues resolved
23
0

Instacart and Shipt Consumer Ratings

Rank
48 out of 261 in Food Delivery category
45 out of 261 in Food Delivery category
Customer service
33 in category
39 in category
Reliability
32 in category
42 in category
Product or Service Quality
35 in category
18 in category
Website
60 in category
71 in category

Instacart and Shipt Rating Details

Customer service
1.5 (796 reviews)
1.5 (40 reviews)
Reviewer's quote

...If you reach out for help, you always get the same responses from customer service members - they either blame the lack of available batches on 1. your ratings 2. your connectivity 3...

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...Shipt customer service manager. Sorry about that. No refund on my service charge, no refund on my tip, no refund on her purchases...

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Reliability
1.6 (731 reviews)
1.4 (35 reviews)
Reviewer's quote

...The most basic things you have to have as a service is consistency and reliability. Instacart doesn't make the cut..

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They mark-up many of the items they pick up. I bought meat from Publix advertised at $5.89/lb and they charged me $8.89/lb. Almost everything on my order was similarly marked up. They don't tell you this when you pay to sign up. Rip off!

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Product or Service Quality
1.8 (723 reviews)
2.3 (36 reviews)
Reviewer's quote

So I basically lost $18 total- $8 of merchandise, an additional $4 for delivery, $3 for tip and $3 for a service fee when NO Services were rendered. The worst part, after all the hassle and stress I still have to go back and pick up my own groceries! Needless to say I will never use their services...

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...Today, I was billed $45 for chicken and I received only $23 worth of product. I have emailed, submitted feedback waited on hold for hours on end to reach someone. Submitting feedback is useless since they never follow up...

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Website
1.9 (722 reviews)
1.6 (27 reviews)
Reviewer's quote

Everytime I log in, I am rejected, and then I set up a new password, still rejected. Have been using Instacart the past four months, but now impossible. What in the $$#@** world is going on with your website? I use a computer, not an app. I'm about to cancel, but even doing that is impossible, as...

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...Website wont allow for me to checkout, and its trying to charge for a second membership, even though I just purchased a yearly membership a month ago..

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Instacart and Shipt Pros and Cons

Pros
  • Convenience
  • Having groceries delivered
  • Convience
  • Groceries delivered to your home
  • Convenience
  • Idea
Cons
  • Customer service
  • Totally disinterested customer service
  • Customer service sucks
  • Took money but no product recieved
  • Non-existent customer service
  • Missing items

Instacart and Shipt Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

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5

Yes, this is my second week and I have not been pay. I just realized that my account number was wrong. What can we do?
Th...

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5

Originally I thought that I had one of the 4 items but I found it and called to make sure the young lady that delivered...

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5

hi can you please tell why I am being charged 99 dollars which I am should I am only paying $8.25 a month. the 99...

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Instacart and Shipt Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

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1

I joined Shipt.com to start grocery delivery membership. I should have known that it was a bad idea to put my card detai...

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1

Please do NOT order any with Instacart. They are really a Fraud People who show an Amount during Checkout (accepting...

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1

Your sketchy practice of asking for personal info such as banking info , d.o.b., ss#. etc... BEFORE guaranteeing being "...

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Instacart and Shipt Latest Reviews

Recent published reviews
1

I ordered specific items and a few were not there and was refunded which I had to confirm refund, Thats perfectly...

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1.4

They mark-up many of the items they pick up. I bought meat from Publix advertised at $5.89/lb and they charged me...

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No votes

What's going on with my background check

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No votes

I ordered about 6or7 I haven't heard any response from anyone my order is very late

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Instacart and Shipt Products and Services

Most reviewed product and services
  • Instacart Delivery Service (521 reviews)
  • Instacart Customer Care (230 reviews)
  • Instacart Account (80 reviews)
  • Shipt Delivery Service (23 reviews)
  • Shipt Membership (7 reviews)
  • Shipt Customer Care (4 reviews)