PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and Shipt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
Shipt

Instacart and Shipt Overview

Total reviews
692
13
Company responses
0
0
Issues resolved
10
0

Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 692 reviews. It is 679 reviews more than Shipt received since Dec 11, 2017.

Instacart and Shipt Consumer Ratings

Rank
33 out of 354 in Food Delivery category
41 out of 354 in Food Delivery category
Customer service
31 in category
12 in category
Staff
20 in category
8 in category
Website
47 in category
97 in category

According to consumer ratings and reviews, Instacart ranks 8 points higher in the Food Delivery category than Shipt. People gave Instacart 1.6 stars for Customer service criterion in Food Delivery category and it is 83 points higher than the worst rated brand in this category. At the same time, Shipt was rated 2.3 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Shipt has a higher rating than Instacart. Regarding Website criterion, consumers gave Instacart 2 stars and it is 59% greater than other in category. Shipt however was rated 1 stars and it is 84% worse than other in category.

Instacart and Shipt Rating Details

Customer service
1.6 (353 reviews)
2.3 (3 reviews)
Reviewer's quote

...That is 1277% markup BEFORE factoring in the Service Fee, the Delivery Fee, and the suggested Tip. They also charge Taxes on the "service" which you would not pay in Pennsylvania in store. Really wish I was aware of what a bad deal it is for the customer before using the service...

PissedConsumer1719794

All I could do is report incidences after incidence to a Shipt customer service number. You can NEVER talk to a manager. They would NEVER let you speak to a manager for help in URGENT situation, so no one really knows if they are taking really taking the complaint serious? I would NEVER get a call...

PissedConsumer1685188
Staff
1.8 (330 reviews)
3 (4 reviews)
Reviewer's quote

...This company definitely need to retrain their staff. Instacart is a scam. IMMEDIATELY CONTACT YOUR BANK IF YOU SEE ANY SUSPENCIOUS CHARGES FROM INSTACART..

PissedConsumer1240006

When I placed an order with Target, two of the items in my order, without my knowing it, were sent via Shipt, which according to Target rep "automatically enrolls you in Shipt" entailing a $99 nonrefundable fee. I was horrified. I tried to contact Shipt via Target website. no access. I tried Shipt...

kathydobbins@gmail.com
Website
2 (321 reviews)
1 (3 reviews)
Reviewer's quote

Just went and looked at the instacart website looking to purchase some meat for the freezer. My local Meijers store charges $9. 95 for a 5 lb...

PissedConsumer1706374

...Used form on website to contact them. No verification it was sent. Logged onto laptop...

Carolina M

Instacart and Shipt Pros and Cons

Pros
  • People that shopped and delivered my items
  • Having groceries delivered
  • Convenience
No votes
Cons
  • Customer service sucks
  • Customer service
  • Totally disinterested customer service
  • Application process

Instacart and Shipt Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

4.6

Everything is resolved
Order was late
But it’s because of the hurricane
I was contacted
It’s all good
Ty

Instacart and Shipt Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

1

I joined Shipt.com to start grocery delivery membership. I should have known that it was a bad idea to put my card detai...

Instacart and Shipt Latest Reviews

Recent published reviews

Was auto renewed after total subscription and charged $99. Was refunded per request.

Read all 692 reviews
1

I placed an order with shipt.It went ok. Then I received an unknown charge on my card for 99.00.Without any...

Read all 13 reviews

Instacart and Shipt Products and Services

Most reviewed product and services
  • Instacart Delivery Service (258 reviews)
  • Instacart Customer Care (115 reviews)
  • Instacart Membership (55 reviews)
  • Shipt Delivery Service (4 reviews)