PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and Shipt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
Shipt

Instacart and Shipt Overview

Total reviews
714
15
Company responses
0
0
Issues resolved
11
0

Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 714 reviews. It is 699 reviews more than Shipt received since Dec 11, 2017.

Instacart and Shipt Consumer Ratings

Rank
42 out of 340 in Food Delivery category
36 out of 340 in Food Delivery category
Customer service
30 in category
21 in category
Staff
21 in category
8 in category
Product or Service Quality
27 in category
6 in category

According to consumer ratings and reviews, Shipt ranks 6 points higher in the Food Delivery category than Instacart. People gave Instacart 1.6 stars for Customer service criterion in Food Delivery category and it is 84 points higher than the worst rated brand in this category. At the same time, Shipt was rated 1.8 stars for Customer service criterion in this category and it is 93 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Shipt has a higher rating than Instacart. Regarding Product or Service Quality criterion, consumers gave Instacart 1.9 stars and it is 76% greater than other in category. Shipt however was rated 3.5 stars and it is 95% greater than other in category.

Instacart and Shipt Rating Details

Customer service
1.6 (362 reviews)
1.8 (5 reviews)
Reviewer's quote

...Some customer service. This issue is still unresolved after 10 months. Publix should not advertise the service, with this company..

PissedConsumer1759085

...I called customer service at Shipt connected me with CS at Meijer and they couldn't tell me why the order was canceled. I guess I'll buy my groceries elsewhere. I feel bad for the Shipt shoppers who spent a couple of hours getting the order and then try to check out and it gets canceled...

Anselma
Staff
1.8 (341 reviews)
3 (6 reviews)
Reviewer's quote

...This company definitely need to retrain their staff. Instacart is a scam. IMMEDIATELY CONTACT YOUR BANK IF YOU SEE ANY SUSPENCIOUS CHARGES FROM INSTACART..

PissedConsumer1240006

I just joined about a month ago and I am seeing their ads for new customers on Facebook for half price memberships ($49 instead of $99.) When I brought it to their attention, they stated they would let me join next year for $79 rather than $99. I didn't like that option and will not use this...

Hendrik
Product or Service Quality
1.9 (330 reviews)
3.5 (4 reviews)
Reviewer's quote

...Straight up quote from customer service. This company is unethical, immoral, and not accredited by the BBB..

Callyn

When I placed an order with Target, two of the items in my order, without my knowing it, were sent via Shipt, which according to Target rep "automatically enrolls you in Shipt" entailing a $99 nonrefundable fee. I was horrified. I tried to contact Shipt via Target website. no access. I tried Shipt...

kathydobbins@gmail.com

Instacart and Shipt Pros and Cons

Pros
  • People that shopped and delivered my items
  • Having groceries delivered
  • Convenience
  • Groceries delivered to your home
Cons
  • Customer service sucks
  • Customer service
  • Totally disinterested customer service
  • No loyalty to existing customers
  • Application process

Instacart and Shipt Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

4.6

Everything is resolved
Order was late
But it’s because of the hurricane
I was contacted
It’s all good
Ty

Instacart and Shipt Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

1

I joined Shipt.com to start grocery delivery membership. I should have known that it was a bad idea to put my card detai...

Instacart and Shipt Latest Reviews

Recent published reviews
1

This is second review for Instacart. They delivered twice one day in late nov. first order was over 200, and the...

Read all 714 reviews
2.2

I just joined about a month ago and I am seeing their ads for new customers on Facebook for half price memberships ($49...

Read all 15 reviews

Instacart and Shipt Products and Services

Most reviewed product and services
  • Instacart Delivery Service (263 reviews)
  • Instacart Customer Care (117 reviews)
  • Instacart Membership (57 reviews)
  • Shipt Delivery Service (4 reviews)