PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Postmates and Instacart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Postmates
Instacart

Postmates and Instacart Overview

Total reviews
215
713
Company responses
0
0
Issues resolved
0
11

Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 713 reviews. It is 498 reviews more than Postmates received since Sep 22, 2017.

Postmates and Instacart Consumer Ratings

Rank
51 out of 339 in Food Delivery category
34 out of 339 in Food Delivery category
Customer service
34 in category
31 in category
Website
63 in category
47 in category
Staff
37 in category
21 in category

According to consumer ratings and reviews, Instacart ranks 17 points higher in the Food Delivery category than Postmates. People gave Postmates 1.4 stars for Customer service criterion in Food Delivery category and it is 80 points higher than the worst rated brand in this category. At the same time, Instacart was rated 1.6 stars for Customer service criterion in this category and it is 83 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Instacart has a higher rating than Postmates. Regarding Staff criterion, consumers gave Postmates 1.4 stars and it is 68% greater than other in category. Instacart however was rated 1.9 stars and it is 82% greater than other in category.

Postmates and Instacart Rating Details

Customer service
1.4 (65 reviews)
1.6 (362 reviews)
Reviewer's quote

To make things worse you can't get through to customer service and when you do their solution is to refund the money to your Postmates account, they don't even refund it to your bank account they refunded to your Postmates account. So basically they're forcing you to use their service, they're...

PissedConsumer1751392

...Some customer service. This issue is still unresolved after 10 months. Publix should not advertise the service, with this company..

PissedConsumer1759085
Website
1.8 (62 reviews)
2 (330 reviews)
Reviewer's quote

I need a full refund. There were 3 items missing from my order and you only refunded me for 1.

Dmitry

Just went and looked at the instacart website looking to purchase some meat for the freezer. My local Meijers store charges $9. 95 for a 5 lb...

PissedConsumer1706374
Staff
1.4 (61 reviews)
1.9 (340 reviews)
Reviewer's quote

What a piece of *** company you *** are!!!!!

Cyniah

...This company definitely need to retrain their staff. Instacart is a scam. IMMEDIATELY CONTACT YOUR BANK IF YOU SEE ANY SUSPENCIOUS CHARGES FROM INSTACART..

PissedConsumer1240006

Postmates and Instacart Pros and Cons

Pros
  • Still trying to figure it out
  • Unable to contact customer service
  • Service
  • People that shopped and delivered my items
  • Having groceries delivered
  • Convenience
Cons
  • Terribel customer service and they stole money
  • Refuse to honor order
  • Almost every time i ordered ive had problems with the order
  • Customer service sucks
  • Customer service
  • Totally disinterested customer service

Postmates and Instacart Most Positive Reviews

Top rated reviews
5

I activated card but it keeps saying active card

5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

Postmates and Instacart Most Critical Reviews

Lowest rated reviews
1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

Postmates and Instacart Latest Reviews

Recent published reviews

You send people to deliver ice cream.
We never set any agreements or paperwork. You employer don’t have ID from your comp...

Read all 215 reviews

Since use of publix shopping , my home got GERMAN BUGS ROACHES NEVER HAD BEFORE THE BEAUTIFUL USE OF INSTACART PUBLIX....

Read all 713 reviews

Postmates and Instacart Products and Services

Most reviewed product and services
  • Postmates Delivery Service (54 reviews)
  • Postmates Customer Care (21 reviews)
  • Postmates Vehicle Driver (8 reviews)
  • Instacart Delivery Service (262 reviews)
  • Instacart Customer Care (117 reviews)
  • Instacart Membership (57 reviews)