PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Postmates and Instacart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Postmates
Instacart

Postmates and Instacart Overview

Total reviews
2140
1827
Company responses
0
0
Issues resolved
8
23

Postmates and Instacart Consumer Ratings

Rank
55 out of 259 in Food Delivery category
47 out of 259 in Food Delivery category
Customer service
39 in category
33 in category
Reliability
35 in category
30 in category
Website
74 in category
60 in category
Product or Service Quality
42 in category
34 in category

Postmates and Instacart Rating Details

Customer service
1.4 (631 reviews)
1.5 (779 reviews)
Reviewer's quote

Canceled the order, had to dress and go get my own damn food while on the phone with exhausting and incompetent customer service person and trying not to pass out from Hunger simultaneously. Postmates can have a Bleach Martini for the shoddy service they provide Black customers WHO TIP!!!...

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...If you reach out for help, you always get the same responses from customer service members - they either blame the lack of available batches on 1. your ratings 2. your connectivity 3...

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Reliability
1.5 (586 reviews)
1.6 (714 reviews)
Reviewer's quote

I placed an order with Noodles & Co at 1:45, the order was expected to deliver by three which I didnt have a problem with, then 330, then 359, and then 447, as if the delivery driver forgot about my order or something. I had to contact Noodles & Co about this issue because that is entirely...

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...The most basic things you have to have as a service is consistency and reliability. Instacart doesn't make the cut..

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Website
1.6 (571 reviews)
1.8 (705 reviews)
Reviewer's quote

I am sick to death of these companies who hide behind their Websites without any direct customer service contact. Call their 800, all you get is a stupid recording driving you to their lame Website's FAQs. Arrrggh! To *** with 'em. I'll call the restaurants directly and make...

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Everytime I log in, I am rejected, and then I set up a new password, still rejected. Have been using Instacart the past four months, but now impossible. What in the $$#@** world is going on with your website? I use a computer, not an app. I'm about to cancel, but even doing that is impossible, as...

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Product or Service Quality
1.6 (569 reviews)
1.8 (705 reviews)
Reviewer's quote

Very bad service. I ordered and never got my order delivered. I called and texted the driver and never responded back...

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...every item being more expensive than the actually store price (I compared the store receipt to the Instacart receipt), they a ridiculous amount of fees - a service fee, a delivery fee, a tip, and recently a "heavy items" fee (for a six-pack of soda and some 1-liter bottles of seltzer). Add to this shoppers who don't know what...

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Postmates and Instacart Pros and Cons

Pros
  • Still trying to figure it out
  • Unable to contact customer service
  • Service
  • Convenience
  • Having groceries delivered
  • Convience
Cons
  • Unable to contact customer service
  • Terribel customer service and they stole money
  • Almost every time i ordered ive had problems with the order
  • Customer service
  • Totally disinterested customer service
  • Customer service sucks

Postmates and Instacart Most Positive Reviews

Top rated reviews
5

I activated card but it keeps saying active card

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5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

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5

I got order while I’m on the way to drop off the order I have an accident that’s the reason why am calling tempt fate...

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5

Originally I thought that I had one of the 4 items but I found it and called to make sure the young lady that delivered...

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Postmates and Instacart Most Critical Reviews

Lowest rated reviews
1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

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1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

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1

Stoping a unwanted transaction .. needs to be stop in pending status

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1

Please do NOT order any with Instacart. They are really a Fraud People who show an Amount during Checkout (accepting...

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Postmates and Instacart Latest Reviews

Recent published reviews
No votes

My postmate card is not working and I have money on it

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1.7

Aside from virtually every item being more expensive than the actually store price (I compared the store receipt to the...

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1.8

Driver received order and what I requested at the store it sent the driver for my total 25.84 I did not receive...

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No votes

I can not make the payment in the supermarket, I have the digital card and it tells me that I am exceeded

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Postmates and Instacart Products and Services

Most reviewed product and services
  • Postmates Delivery Service (376 reviews)
  • Postmates Customer Care (130 reviews)
  • Postmates Vehicle Driver (102 reviews)
  • Instacart Delivery Service (517 reviews)
  • Instacart Customer Care (226 reviews)
  • Instacart Account (78 reviews)