PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
Postmates

Instacart and Postmates Overview

Total reviews
693
136
Company responses
0
0
Issues resolved
10
0

Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 693 reviews. It is 557 reviews more than Postmates received since Sep 22, 2017.

Instacart and Postmates Consumer Ratings

Rank
33 out of 354 in Food Delivery category
40 out of 354 in Food Delivery category
Customer service
30 in category
31 in category
Staff
20 in category
34 in category
Website
47 in category
61 in category

According to consumer ratings and reviews, Instacart ranks 7 points higher in the Food Delivery category than Postmates. People gave Instacart 1.6 stars for Customer service criterion in Food Delivery category and it is 85 points higher than the worst rated brand in this category. At the same time, Postmates was rated 1.5 stars for Customer service criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Instacart has a higher rating than Postmates. Regarding Website criterion, consumers gave Instacart 2 stars and it is 59% greater than other in category. Postmates however was rated 1.9 stars and it is 52% worse than other in category.

Instacart and Postmates Rating Details

Customer service
1.6 (354 reviews)
1.5 (47 reviews)
Reviewer's quote

...That is 1277% markup BEFORE factoring in the Service Fee, the Delivery Fee, and the suggested Tip. They also charge Taxes on the "service" which you would not pay in Pennsylvania in store. Really wish I was aware of what a bad deal it is for the customer before using the service...

PissedConsumer1719794

No customer or fleet support!..

Shaquana
Staff
1.9 (331 reviews)
1.5 (45 reviews)
Reviewer's quote

...This company definitely need to retrain their staff. Instacart is a scam. IMMEDIATELY CONTACT YOUR BANK IF YOU SEE ANY SUSPENCIOUS CHARGES FROM INSTACART..

PissedConsumer1240006

Got none of what I ordered. Got something I hate and can't eat. No way to talk to Postmates. They only gave me a credit which means I have to use them again another day, and probably have my lunch and my afternoon ruined again by their incompetance.

PissedConsumer1730414
Website
2 (322 reviews)
1.9 (45 reviews)
Reviewer's quote

Just went and looked at the instacart website looking to purchase some meat for the freezer. My local Meijers store charges $9. 95 for a 5 lb...

PissedConsumer1706374

Your support sucks! Even on here! Give a freak phone number!

Shaquana

Instacart and Postmates Pros and Cons

Pros
  • People that shopped and delivered my items
  • Having groceries delivered
  • Convenience
  • Still trying to figure it out
  • Service
  • Fast
Cons
  • Customer service sucks
  • Customer service
  • Totally disinterested customer service
  • Terribel customer service and they stole money
  • Refuse to honor order
  • Almost every time i ordered ive had problems with the order

Instacart and Postmates Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

5

I activated card but it keeps saying active card

Instacart and Postmates Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

Instacart and Postmates Latest Reviews

Recent published reviews
3.2

They up-charge every item, without telling you. Who likes hidden fees? I spent an extra ~$22 on a $100 order. Id rather...

Read all 693 reviews

There have been multiple times items have been missing from my orders or the order was never delivered at all....

Read all 136 reviews

Instacart and Postmates Products and Services

Most reviewed product and services
  • Instacart Delivery Service (258 reviews)
  • Instacart Customer Care (115 reviews)
  • Instacart Membership (55 reviews)
  • Postmates Delivery Service (35 reviews)
  • Postmates Customer Care (14 reviews)
  • Postmates Vehicle Driver (7 reviews)