PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
Postmates

Instacart and Postmates Overview

Total reviews
1746
1410
Company responses
0
0
Issues resolved
22
7

Instacart and Postmates Consumer Ratings

Rank
44 out of 260 in Food Delivery category
53 out of 260 in Food Delivery category
Customer service
31 in category
39 in category
Reliability
30 in category
34 in category
Product or Service Quality
32 in category
37 in category
Website
58 in category
74 in category

Instacart and Postmates Rating Details

Customer service
1.5 (753 reviews)
1.4 (417 reviews)
Reviewer's quote

...i keep contacting customer service but they keep transferring me to the other dept. but nobodys helping..

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...Shame on you postmates for your awful customer service. never again..

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Reliability
1.6 (688 reviews)
1.5 (370 reviews)
Reviewer's quote

...The most basic things you have to have as a service is consistency and reliability. Instacart doesn't make the cut..

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I have no food they charged me for nothing and it's saying the situation was resolved no it wasn't I got charged for nothing I'm going to sue their ***

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Product or Service Quality
1.8 (681 reviews)
1.7 (365 reviews)
Reviewer's quote

the phone number online is out of service to call instacart. hello i am trying to figure out if i can now accept batches? They show up on my end to accept them. Ive done everything accept had wn interview...

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Taco bell stopped selling the product..

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Website
1.8 (679 reviews)
1.6 (369 reviews)
Reviewer's quote

They charged me over $30 extra for a $55 order! Then, I reported the issue in their terrible user unfriendly website. It took them a while to put $24 back as credit into my Instacart account for future purchases. I didn't want to accept that because first, it was ~$6 less than what I had lost and...

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...Since I wasn't logged into their app or via their website, there's no way to cancel the order. They have NO working phone number to call them. They assume that if you want to cancel the order, that you made it while logged into their system...

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Instacart and Postmates Pros and Cons

Pros
  • Having groceries delivered
  • Convience
  • Convenience
  • Still trying to figure it out
  • Unable to contact customer service
  • Service
Cons
  • Customer service
  • Totally disinterested customer service
  • Customer service sucks
  • Unable to contact customer service
  • Terribel customer service and they stole money
  • Almost every time i ordered ive had problems with the order

Instacart and Postmates Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

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5

I activated card but it keeps saying active card

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5

Originally I thought that I had one of the 4 items but I found it and called to make sure the young lady that delivered...

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5

I got order while I’m on the way to drop off the order I have an accident that’s the reason why am calling tempt fate...

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Instacart and Postmates Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

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1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

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1

Please do NOT order any with Instacart. They are really a Fraud People who show an Amount during Checkout (accepting...

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1

Stoping a unwanted transaction .. needs to be stop in pending status

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Instacart and Postmates Latest Reviews

Recent published reviews
No votes

I pretty sure I was suppose to get paid $20 but never did and I have the The receipt of the order I did

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No votes

Not the person in the app

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3.6

I've been locked out my account for the last 2 days over the Covid-19

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No votes

They keep charging me and I dont even use the app or order anything.

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Instacart and Postmates Products and Services

Most reviewed product and services
  • Instacart Delivery Service (512 reviews)
  • Instacart Customer Care (222 reviews)
  • Instacart Account (76 reviews)
  • Postmates Delivery Service (307 reviews)
  • Postmates Customer Care (117 reviews)
  • Postmates Vehicle Driver (82 reviews)