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Instacart

1.8
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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 600 TOTAL REVIEWS
Rank
34 out of 348
in Food Delivery category
Rating Details
Customer service
Staff
Website
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    2154
  • SUCCESSFUL
    84%
  • AVG CALL DURATION
    05:34
  • ISSUES RESOLVED
    42%
Top Products and Services
1.8
229 reviews
1.7
112 reviews
1.4
52 reviews

Peapod

2.5
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 89 TOTAL REVIEWS
Rank
11 out of 348
in Food Delivery category
Rating Details
Customer service
Staff
Website
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    28
  • SUCCESSFUL
    89%
  • AVG CALL DURATION
    03:23
  • ISSUES RESOLVED
    30%
Top Products and Services
2.5
29 reviews
3.3
14 reviews
2.5
11 reviews

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peapodesque
#1368197

Instacart has way more choices than Peapod which is why after being a loyal (almost weekly) peapod customer for almost 2 years, I decided to give Instacart a chance. From Customer service to availability to cost, instacart lost completely.

Though Peapod does not have the variety Id like, I will be going back to peapod, I know most of the drivers who are very nice , the bags they use are much stronger too.

My experience trying to ameliorate the problems with instacart are ongoing. Until they get their act together they will not be receiving my business.

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