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Instacart
Peapod

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Instacart

Instacart

1.8
  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 661 TOTAL REVIEWS
Rank
32 out of 352
in Food Delivery category
Rating Details
Customer service
Staff
Website
Reliability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    2241
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    05:34
  • ISSUES RESOLVED
    42%
Top Products and Services
1.7
252 reviews
1.7
116 reviews
1.3
56 reviews
Peapod

Peapod

2.3
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 97 TOTAL REVIEWS
Rank
12 out of 352
in Food Delivery category
Rating Details
Customer service
Staff
Website
Reliability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    31
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    03:23
  • ISSUES RESOLVED
    30%
Top Products and Services
2.5
30 reviews
3.2
17 reviews
2.4
12 reviews

How would you compare Instacart vs Peapod?

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peapodesque
#1368197

Instacart has way more choices than Peapod which is why after being a loyal (almost weekly) peapod customer for almost 2 years, I decided to give Instacart a chance. From Customer service to availability to cost, instacart lost completely.

Though Peapod does not have the variety Id like, I will be going back to peapod, I know most of the drivers who are very nice , the bags they use are much stronger too.

My experience trying to ameliorate the problems with instacart are ongoing. Until they get their act together they will not be receiving my business.

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