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Instacart

Delivery
  • 1 ISSUES RESOLVED
  • 66 TOTAL REVIEWS
  • $1.2K CLAIMED LOSSES
  • $71 AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
Reliability
Discounts and Special Offers
  • That i did eventually get my money back for the overcharge 2
  • People that shopped and delivered my items 2
  • Idea of it 2
  • Currently offer to waive service fee so you can tip properly 2
  • Convenient grocery delivery 2

Customers don't like

  • Customer service sucks3
  • Customer service3
  • Charged me for groceries i did not receive3
  • Sent support emails to my old email address instead of current2
  • Overcharged me on specific items from whole foods2
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Peapod

Delivery
  • 0 ISSUES RESOLVED
  • 40 TOTAL REVIEWS
  • $14K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
3.0
Customer service
Website
Diversity of Products or Services
Reliability
Discounts and Special Offers
  • Usually all delivery people 1
  • See review 1
  • Ease of ordering 1

Customers don't like

  • Customer service3
  • No qa1
  • No concern for customer1
  • I will use fresh direct1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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peapodesque
#1368197

Instacart has way more choices than Peapod which is why after being a loyal (almost weekly) peapod customer for almost 2 years, I decided to give Instacart a chance.From Customer service to availability to cost, instacart lost completely.

Though Peapod does not have the variety Id like, I will be going back to peapod, I know most of the drivers who are very nice , the bags they use are much stronger too.

My experience trying to ameliorate the problems with instacart are ongoing.Until they get their act together they will not be receiving my business.