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Instacart

Food Delivery
  • 7 ISSUES RESOLVED
  • 271 TOTAL REVIEWS
  • $5.4K CLAIMED LOSSES
  • $96 AVERAGE LOSS
1.8
Customer service
Website
Staff
Diversity of Products or Services
Reliability
  • People that shopped and delivered my items 7
  • Idea of it 5
  • Convenience 5
  • Shoppers and delivery people were professional 3
  • Having groceries delivered 3

Customers don't like

  • Customer service7
  • Totally disinterested customer service6
  • Tricky or hidden service fee5
  • Customer service sucks5
  • Charged me for groceries i did not receive5
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Peapod

Food Delivery
  • 1 ISSUES RESOLVED
  • 63 TOTAL REVIEWS
  • $14.5K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
2.4
Customer service
Website
Staff
Diversity of Products or Services
Reliability
  • Usually all delivery people 2
  • Ease of ordering 2
  • Timing is good 1
  • See review 1
  • Easiness 1

Customers don't like

  • Customer service4
  • Texting me1
  • Stop calling1
  • Quality and lack of coupons1
  • Not being able to access the website from spain1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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peapodesque
#1368197

Instacart has way more choices than Peapod which is why after being a loyal (almost weekly) peapod customer for almost 2 years, I decided to give Instacart a chance. From Customer service to availability to cost, instacart lost completely.

Though Peapod does not have the variety Id like, I will be going back to peapod, I know most of the drivers who are very nice , the bags they use are much stronger too.

My experience trying to ameliorate the problems with instacart are ongoing. Until they get their act together they will not be receiving my business.