PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and Peapod as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
Peapod

Instacart and Peapod Overview

Total reviews
1815
201
Company responses
0
0
Issues resolved
23
3

Instacart and Peapod Consumer Ratings

Rank
47 out of 259 in Food Delivery category
20 out of 259 in Food Delivery category
Customer service
32 in category
No votes
Reliability
29 in category
No votes
Website
58 in category
No votes
Product or Service Quality
33 in category
No votes

Instacart and Peapod Rating Details

Customer service
1.5 (775 reviews)
No votes
Reviewer's quote

...If you reach out for help, you always get the same responses from customer service members - they either blame the lack of available batches on 1. your ratings 2. your connectivity 3...

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We have no way of contacting customer service at Peapod. It is impossible to reach customer service by phone, email, or online chat. For the past two months, we have been unable to make use of our Peapod Pass and place a delivery order...

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Reliability
1.6 (710 reviews)
No votes
Reviewer's quote

...The most basic things you have to have as a service is consistency and reliability. Instacart doesn't make the cut..

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Boars head deli ham,0ut of stock. Stop&;;;;;;;;;;;;;;;;; Shop dozen eggs, out of stock. How can they possibly be out of eggs? Very poorservice.

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Website
1.8 (701 reviews)
No votes
Reviewer's quote

Everytime I log in, I am rejected, and then I set up a new password, still rejected. Have been using Instacart the past four months, but now impossible. What in the $$#@** world is going on with your website? I use a computer, not an app. I'm about to cancel, but even doing that is impossible, as...

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...When I used the store Wi-Fi to reach the Peapod site, the website said my user name/email address did not exist. I will never use Peapod again or the associated Giant store. You can try your luck during the pandemic, but don't rely on Peapod to fill your larder..

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Product or Service Quality
1.8 (701 reviews)
No votes
Reviewer's quote

I have talked to customer service 6 times about this and they only said they would contact corporate security and they should get in touch with me. They have not yet at this point. I have not been able to utilize delivery or even curbside pickup from them since early April and since I am disabled...

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...I do not want this order and there is NO CUSTOMER SERVICE AVAILABLE..

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Instacart and Peapod Pros and Cons

Pros
  • Convenience
  • Having groceries delivered
  • Convience
  • Ease of ordering
  • Usually all delivery people
  • Grocery delivery
Cons
  • Customer service
  • Totally disinterested customer service
  • Customer service sucks
  • Customer service
  • Terrible customer service
  • No concern for customer

Instacart and Peapod Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

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5

This has been an ongoing problem for years, yes I said years, and I have the billing recipts to prove it. Weights. For...

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5

Originally I thought that I had one of the 4 items but I found it and called to make sure the young lady that delivered...

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5

We love PeaPod, and the guys have always been great. Until today. I was home but didnt answer the door. My elderly...

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Instacart and Peapod Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

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1

Hello my name is Genae Francis. I am very disappointed with your customer service system. I have been calling for...

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1

Please do NOT order any with Instacart. They are really a Fraud People who show an Amount during Checkout (accepting...

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1

So, once again, I woke up early on a Sunday to wait for a 6:00-8:00 am delivery. Lo and behold, at 8:30, I was forced...

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Instacart and Peapod Latest Reviews

Recent published reviews
No votes

Hello,
I have started to see that you as Instacart workers are being dishonest. For now on I’m going to report to Instaca...

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1.3

Boars head deli ham,0ut of stock. Stop&;;;;;;;;;;;;;;;;; Shop dozen eggs, out of stock. How can they possibly be...

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1

Everytime I log in, I am rejected, and then I set up a new password, still rejected. Have been using Instacart the past...

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1.3

Was not refunded for out of stock items

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Instacart and Peapod Products and Services

Most reviewed product and services
  • Instacart Delivery Service (515 reviews)
  • Instacart Customer Care (226 reviews)
  • Instacart Account (77 reviews)
  • Peapod Delivery Service (54 reviews)
  • Peapod Vehicle Driver (19 reviews)
  • Peapod Customer Care (17 reviews)