PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and Peapod as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
Peapod

Instacart and Peapod Overview

Total reviews
689
102
Company responses
0
0
Issues resolved
10
1

Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 689 reviews. It is 587 reviews more than Peapod received since Jul 20, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Instacart customer support team and Peapod customer service.

Instacart and Peapod Consumer Ratings

Rank
33 out of 353 in Food Delivery category
12 out of 353 in Food Delivery category
Customer service
30 in category
10 in category
Staff
20 in category
11 in category
Website
47 in category
25 in category

According to consumer ratings and reviews, Peapod ranks 21 points higher in the Food Delivery category than Instacart. People gave Instacart 1.6 stars for Customer service criterion in Food Delivery category and it is 84 points higher than the worst rated brand in this category. At the same time, Peapod was rated 2.4 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Peapod has a higher rating than Instacart. Regarding Website criterion, consumers gave Instacart 2 stars and it is 59% greater than other in category. Peapod however was rated 2.8 stars and it is 78% greater than other in category.

Instacart and Peapod Rating Details

Customer service
1.6 (353 reviews)
2.4 (46 reviews)
Reviewer's quote

...That is 1277% markup BEFORE factoring in the Service Fee, the Delivery Fee, and the suggested Tip. They also charge Taxes on the "service" which you would not pay in Pennsylvania in store. Really wish I was aware of what a bad deal it is for the customer before using the service...

PissedConsumer1719794

Peapod is one of the worst service providers i ever dealt they routinely late with delivery and the customer service worker are the most unruly people i have ever dealt with i take my business to fresh direct..

Roshan R
Staff
1.8 (330 reviews)
2.3 (42 reviews)
Reviewer's quote

...This company definitely need to retrain their staff. Instacart is a scam. IMMEDIATELY CONTACT YOUR BANK IF YOU SEE ANY SUSPENCIOUS CHARGES FROM INSTACART..

PissedConsumer1240006

...A loss of a $115 sale plus staff resources and future business. Exhausting resources and losing money because of an inexperienced and unprofessional front line staff member. Due to this experience, I am switching services...

Linda K
Website
2 (321 reviews)
2.8 (45 reviews)
Reviewer's quote

Just went and looked at the instacart website looking to purchase some meat for the freezer. My local Meijers store charges $9. 95 for a 5 lb...

PissedConsumer1706374

...Their website has gone down and I can't access my order, nor can I get a customer service rep on the phone. I'm no longer ordering with this service. It started out great, and then went downhill fast..

Lisa D

Instacart and Peapod Pros and Cons

Pros
  • People that shopped and delivered my items
  • Having groceries delivered
  • Convenience
  • Usually all delivery people
  • Ease of ordering
  • Timing is good
Cons
  • Customer service sucks
  • Customer service
  • Totally disinterested customer service
  • Customer service
  • Worries about things going amuck at work
  • Texting me

Instacart and Peapod Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

5

This has been an ongoing problem for years, yes I said years, and I have the billing recipts to prove it. Weights. For...

Instacart and Peapod Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

1

Hello my name is Genae Francis. I am very disappointed with your customer service system. I have been calling for...

Instacart and Peapod Latest Reviews

Recent published reviews

The number is not ringing

Read all 689 reviews
2.6

The app always freezes and many many many times the last hour when I get my text that I have an hr left to add to my...

Read all 102 reviews

Instacart and Peapod Products and Services

Most reviewed product and services
  • Instacart Delivery Service (258 reviews)
  • Instacart Customer Care (115 reviews)
  • Instacart Membership (55 reviews)
  • Peapod Delivery Service (32 reviews)
  • Peapod Vehicle Driver (18 reviews)
  • Peapod Customer Care (12 reviews)