PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trafalgar Tours and Insight Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trafalgar Tours
Insight Vacations

Trafalgar Tours and Insight Vacations Overview

Total reviews
190
60
Company responses
0
0
Issues resolved
2
0

Trafalgar Tours and Insight Vacations Consumer Ratings

Rank
23 out of 315 in Travel category
57 out of 550 in Travel Agencies category
Customer service
17 in category
56 in category
Product or Service Quality
16 in category
33 in category
Price Affordability
24 in category
59 in category
Website
22 in category
45 in category

Trafalgar Tours and Insight Vacations Rating Details

Customer service
2.2 (100 reviews)
1.7 (34 reviews)
Reviewer's quote

I was told by a Trafalgars customer service representative that it was not Trafalgars policy to issue refunds. However, I could file a claim with travel insurance (Aon Affinity) to try to get my money back. However, after receiving and reviewing the paperwork, there were only five specific options...

Read full review

This trip was not a good one and I took the time to write a three page letter with photographs to both the CEO of Insight, and also their Director of Customer Service in California. To this date, we have not received received a direct response from Insight relative on our experiences on this tour....

Read full review
Product or Service Quality
2.3 (84 reviews)
2.1 (30 reviews)
Reviewer's quote

...They are a service provider and they did not provide the service in the time stipulated with us. They need to fully refund our money. Any future trips will be decided using companies who work with you and this company does not! No more trips with Trafalgar..

Read full review

...Some of the hotels had issues with bathroom facilities; flushing toilets, regulation of water temp in showers & service for dinner. The local guides we also found were very good. Some of the places we stopped for bathroom breaks were less than sanitary...

Read full review
Price Affordability
2.5 (81 reviews)
2.3 (28 reviews)
Reviewer's quote

It is ridiculous that a company can cancel a trip, hold your money towards a future trip AND not even guarantee the same trip at the same price. Touting themselves on their 100 year anniversary, while the money the hold could be needed for food, bills, medicine NOW..

Read full review

...Many extras were on "free days" which should have been included as the day was paid for in the 16 day price. Included hotel meals were not as good as the meals provided with the extra excursions. We had a lot of seniors in our group and there was way, way too much walking with visits to castles, etc...

Read full review
Website
2.7 (77 reviews)
2.6 (29 reviews)
Reviewer's quote

...Note that in their website they rave about the beauty of the park. We were lucky we had arrived to Madrid before the tour began and were able to enjoy the park..

Read full review

...And of course Insight's website only gives you a form to fill out because they're so busy dealing with issues. But if you want to schedule a new trip ,no problem, they're available..

Read full review

Trafalgar Tours and Insight Vacations Pros and Cons

Pros
  • Sites we visited
  • Seeing so much in a short period of time
  • Tour leadr
  • Basic itinerary
  • Locations
  • Knowledgable tour director
Cons
  • Tour director
  • Customer service
  • Meals
  • Customer service
  • Treated as if we were a burden
  • Overcharging for hotel rooms

Trafalgar Tours and Insight Vacations Most Positive Reviews

Top rated reviews
5

I have just booked my tenth tour with Trafalgar and have never had a bad Trafalgar guide. As a matter of fact, the tour...

Read full review
4.7

What an incredible company; We took a trip through Italy, and I can't wait to book again! The travel director was...

Read full review
5

Well, the European Whirl really lived up to its name - you are always on the go - very early starts and late finishes an...

Read full review
4.6

My husband & I just came back from the Country Roads of Scotland tour & have a few hopefully constructive comments about...

Read full review

Trafalgar Tours and Insight Vacations Most Critical Reviews

Lowest rated reviews
1

My sister and I took our grand-daughters to Paris in July 2013. The hotel was under construction. There were paint smell...

Read full review
1

I am an older resident of Hawaii where I delight in helping our visitors find good,
Affordable restaurants, shops, and t...

Read full review
1

After a long day travelling and sightseeing our group of 5 arrived at the Doubletree Hotel Memphis 5th September for 2...

Read full review
1

We went to Ireland and for the most part the tour was good. We went on all the extra tours except the last to say good...

Read full review

Trafalgar Tours and Insight Vacations Latest Reviews

Recent published reviews
No votes

Requested a refund due to cancellation of travel plans because of COVID-19 pandemic. I am now being told that because...

Read full review
1

Finally received my refund for the Isreali portion of my trip , 3 and 1/2 months after the fact. I now have to figure...

Read full review
1.4

My husband and I booked a Trafalgar Tour "Best of Portugal" on 1/3/2020 .The tour was set for April 28th 2020 and...

Read full review
1

My wife and I were scheduled to do a tour of Egypt followed by a tour of Israel starting March 20th. The weekend prior w...

Read full review

Trafalgar Tours and Insight Vacations Products and Services

Most reviewed product and services
  • Trafalgar Tours Tour (50 reviews)
  • Trafalgar Tours Tour Booking (14 reviews)
  • Trafalgar Tours Tour Guide (10 reviews)
  • Insight Vacations Tour (13 reviews)
  • Insight Vacations Tour Guide (5 reviews)
  • Insight Vacations Customer Care (3 reviews)