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  • 0 ISSUES RESOLVED
  • 26 TOTAL REVIEWS
  • $14.1K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.9
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Basic itinerary 2
  • No queues at places of interest ie vatican 1
  • Our guide 1
  • Peter 1
  • Peter our guide 1

Customers don't like

  • Not at all as advertised2
  • Lack of information about sites and bus rules unenforced1
  • Ostrisized1
  • Too much walking1
  • Treated as if we were a burden1
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Viator

Travel Agencies
Has verified representatives
  • 9 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 239 TOTAL REVIEWS
  • $30.2K CLAIMED LOSSES
  • $332 AVERAGE LOSS
2.4
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Easy to book 8
  • Ease of purchase 3
  • Good tours 2
  • Viator is totally unreliable 2
  • Tours 2

Customers don't like

  • Unresponsive6
  • Customer care6
  • Customer service5
  • Lack of service5
  • Slow customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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