PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xpo Logistics and Innovel Solutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Innovel Solutions

Innovel Solutions

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Xpo Logistics
Innovel Solutions

Xpo Logistics and Innovel Solutions Overview

Total reviews
269
256
Company responses
0
305
Issues resolved
0
5

Xpo Logistics was first mentioned on PissedConsumer on Jun 30, 2015 and since then this brand received 269 reviews. It is 13 reviews more than Innovel Solutions received since Nov 28, 2016.

Xpo Logistics and Innovel Solutions Consumer Ratings

Rank
249 out of 1689 in Transportation and Logistics category
60 out of 1689 in Transportation and Logistics category
Customer service
149 in category
103 in category
Staff
125 in category
89 in category
Reliability
103 in category
93 in category

According to consumer ratings and reviews, Innovel Solutions ranks 189 points higher in the Transportation and Logistics category than Xpo Logistics. People gave Xpo Logistics 1.1 stars for Customer service criterion in Transportation and Logistics category and it is 233 points higher than the worst rated brand in this category. At the same time, Innovel Solutions was rated 1.4 stars for Customer service criterion in this category and it is 279 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Innovel Solutions has a higher rating than Xpo Logistics. Regarding Reliability criterion, consumers gave Xpo Logistics 1.1 stars and it is 73% greater than other in category. Innovel Solutions however was rated 1.2 stars and it is 76% greater than other in category.

Xpo Logistics and Innovel Solutions Rating Details

Customer service
1.1 (154 reviews)
1.4 (137 reviews)
Reviewer's quote

...Customer service told me the delivery is this day and now I get a call saying they don't even deliver that day. They don't call when they don't make it and take DAYS for a response. Will never not recommend them enough..

PissedConsumer1730242

I know the military is notorious for turfing thing out to the lowest bidder, but honestly the customer service for this company is awful. I have never had a delivery service who expected the customer to maintain availability for a 12 hour window until the night before delivery. We scheduled...

Farley
Staff
1.1 (138 reviews)
1.4 (106 reviews)
Reviewer's quote

...and the customer service staff beyond unprofessional. I’d say more like ghetto and/or ratchet. Same exact story and everyone else ..

Heather G

...I've been flat out lied to by Innovel staff by phone three times now. Each time a dimwit tells me that they're "making a note of my troubles on my account. " Today, I thought, "fourth time's a charm!" No...

Jennifer W
Reliability
1.1 (125 reviews)
1.2 (111 reviews)
Reviewer's quote

Today - Dec 14, 2019 between 1:30pm - 5:30pm was the scheduled delivery for my Samsung Dishwasher. It is now 7:56pm and no delivery or call from this company that there will be no delivery. I called earlier hoping to talk to a live person to confirm delivery but no luck after being placed on hold...

Mirriam

I ordered a dishwasher from LG.com and was given a tracking number when notified the Innovel would be doing the shipping. I logged into the site daily, unable to find the status of my order. Today I was emailed that the dishwasher is in town, but their website is currently unable to schedule the...

Olando

Xpo Logistics and Innovel Solutions Pros and Cons

Pros
  • Horrendous
  • Unbelievably confusing and disorganized
  • Rediculous
  • Professionalism of delivery men
  • Delivery men installers were professional courteous
  • Customer services
Cons
  • Lack of responsibility
  • Very poor customer service
  • Not being responsible to call to reschedule
  • Leaving us with no resolution
  • Very unprofessional service
  • No one took ownership for the mistake the company made

Xpo Logistics and Innovel Solutions Most Positive Reviews

Top rated reviews
5

I'm checking to see if our company is setup as a carrier and to get access to loadboard

5

Excellent service. They helped us solve the problem with our building paper work. The delivery guys were professional,...

Xpo Logistics and Innovel Solutions Most Critical Reviews

Lowest rated reviews
1

I haven't seen a more pathetic delivery service than that offered by Ikea in partnership with XPO service. I paid 80$...

1

They gave us a time window that they would come to our house, but then they called several hours before that to say...

Xpo Logistics and Innovel Solutions Latest Reviews

Recent published reviews
1

Delivery personnel showed up with NONE of the installation kits for the three appliances ordered. Had to make a return...

Read all 269 reviews
1

I know the military is notorious for turfing thing out to the lowest bidder, but honestly the customer service for this...

Read all 256 reviews

Xpo Logistics and Innovel Solutions Products and Services

Most reviewed product and services
  • Xpo Logistics Delivery Service (142 reviews)
  • Xpo Logistics Home Delivery Service (36 reviews)
  • Xpo Logistics Customer Care (10 reviews)
  • Innovel Solutions Delivery Service (134 reviews)
  • Innovel Solutions Customer Care (21 reviews)
  • Innovel Solutions Home Delivery Service (19 reviews)