PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xpo Logistics and Innovel Solutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Innovel Solutions

Innovel Solutions

Has Verified Representatives
2.8
Xpo Logistics
Innovel Solutions

Xpo Logistics and Innovel Solutions Overview

Total reviews 334 325
Company responses 0 383
Issues resolved 0 5

Xpo Logistics and Innovel Solutions Consumer Ratings

Rank
272 out of 1060 in Transportation and Logistics category
56 out of 1060 in Transportation and Logistics category
Customer service
165 in category
107 in category
Reliability
125 in category
104 in category
Product or Service Quality
165 in category
124 in category
Tracking Tool
133 in category
101 in category

Xpo Logistics and Innovel Solutions Rating Details

Customer service
1.1 (197 reviews)
1.5 (175 reviews)
Reviewer's quote

...The washer was not delivered and XPO customer service noted in there system that we were not home to receive the order. I am complaining because they are dishonest. They do not followup on issues...

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...When I called the customer service, they said it will be another week before delivery. POOR Communication!!!!!!..

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Reliability
1 (168 reviews)
1.2 (142 reviews)
Reviewer's quote

They missed a delivery date. They called me the night before to give me the delivery window. I caked the morning of the scheduled delivery and spoke to someone named Sasa. I confirmed the delivery time. I took personal time off from work to be at home, and they failed to show. Nobody called to...

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It is very apparent that there are some major communication breakdown between the call center, dispatch and drivers. I have had very pleasant experiences dealing with the call center. They are very helpful. I provided them very clear instructions and contact information (which was read back and...

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Product or Service Quality
1 (162 reviews)
1.3 (137 reviews)
Reviewer's quote

Ordered a product and the company I ordered from shipped (on time as committed) using XPO. Took 1 week to drive the order across country and it has been sitting in local center for 2+ weeks. Local center doesn't answer customer calls, they roll to other centers in nearby counties who can't help you...

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...I called their office, their customer service two said she couldn't get them to go back. I literally am paying them to deliver my product, yet the CS can't get them to do their jobs?!..

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Tracking Tool
1.2 (149 reviews)
1.5 (125 reviews)
Reviewer's quote

...Now tracking them down to get someone to come back and finish the job is a whole other problem. Samsung could not reach them. I was finally able to track down the local office in Las Cruces...

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incorrect tracking provided by Costco. com. costco would not provide live support by phone or chat...

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Xpo Logistics and Innovel Solutions Pros and Cons

Pros
  • Horrendous
  • Unbelievably confusing and disorganized
  • Rediculous
  • On time delivery
  • Professionalism of delivery men
  • Delivery men installers were professional courteous
Cons
  • Lack of communication
  • Lack of responsibility
  • Customer service
  • Leaving us with no resolution
  • Management nor supervisors did not initiate a solution
  • Lack of customer care

Xpo Logistics and Innovel Solutions Most Positive Reviews

Top rated reviews
5

I'm checking to see if our company is setup as a carrier and to get access to loadboard

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5

Excellent service. They helped us solve the problem with our building paper work. The delivery guys were professional,...

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3.7

Got a invoice on 2/12 and it is due on 2/15 what? Called up and talked to accounts payable. Communication was horrible...

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5

We purchased a washer & dryer from Costco, took delivery of both, a after a couple months re didn't like the new washer...

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Xpo Logistics and Innovel Solutions Most Critical Reviews

Lowest rated reviews
1

I haven't seen a more pathetic delivery service than that offered by Ikea in partnership with XPO service. I paid 80$...

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1

They gave us a time window that they would come to our house, but then they called several hours before that to say...

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1

We purchased a washer and dryer unit from Lowes. Simple you should think.
First let me say... I discovered delivery an...

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1

We ordered appliances with Costco and they hired these idiots to deliver. Innovel hired another party that didn't hook...

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Xpo Logistics and Innovel Solutions Latest Reviews

Recent published reviews
1

They missed a delivery date. They called me the night before to give me the delivery window. I caked the morning of the...

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5

Very impressed with Innovel. They called me at 7 AM to confirm the delivery for later that morning. Arrived well within...

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1.6

I purchased a Samsung Washer June 15, 20. XPO, the shipping company provided a delivery date of June 24, 2020. The item...

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2

It is very apparent that there are some major communication breakdown between the call center, dispatch and drivers. I...

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Xpo Logistics and Innovel Solutions Products and Services

Most reviewed product and services
  • Xpo Logistics Delivery Service (184 reviews)
  • Xpo Logistics Home Delivery Service (43 reviews)
  • Xpo Logistics Vehicle Driver (28 reviews)
  • Innovel Solutions Delivery Service (149 reviews)
  • Innovel Solutions Home Delivery Service (23 reviews)
  • Innovel Solutions Customer Care (21 reviews)