PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Innovel Solutions and Xpo Logistics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Innovel Solutions

Innovel Solutions

Has Verified Representatives
2.8
Innovel Solutions
Xpo Logistics

Innovel Solutions and Xpo Logistics Overview

Total reviews 325 334
Company responses 383 0
Issues resolved 5 0

Innovel Solutions and Xpo Logistics Consumer Ratings

Rank
56 out of 1063 in Transportation and Logistics category
274 out of 1063 in Transportation and Logistics category
Customer service
106 in category
165 in category
Reliability
104 in category
126 in category
Product or Service Quality
125 in category
167 in category
Turnaround Time
115 in category
146 in category

Innovel Solutions and Xpo Logistics Rating Details

Customer service
1.5 (175 reviews)
1.1 (197 reviews)
Reviewer's quote

...When I called the customer service, they said it will be another week before delivery. POOR Communication!!!!!!..

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...The washer was not delivered and XPO customer service noted in there system that we were not home to receive the order. I am complaining because they are dishonest. They do not followup on issues...

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Reliability
1.2 (142 reviews)
1 (168 reviews)
Reviewer's quote

It is very apparent that there are some major communication breakdown between the call center, dispatch and drivers. I have had very pleasant experiences dealing with the call center. They are very helpful. I provided them very clear instructions and contact information (which was read back and...

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They missed a delivery date. They called me the night before to give me the delivery window. I caked the morning of the scheduled delivery and spoke to someone named Sasa. I confirmed the delivery time. I took personal time off from work to be at home, and they failed to show. Nobody called to...

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Product or Service Quality
1.3 (137 reviews)
1 (162 reviews)
Reviewer's quote

...I called their office, their customer service two said she couldn't get them to go back. I literally am paying them to deliver my product, yet the CS can't get them to do their jobs?!..

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Ordered a product and the company I ordered from shipped (on time as committed) using XPO. Took 1 week to drive the order across country and it has been sitting in local center for 2+ weeks. Local center doesn't answer customer calls, they roll to other centers in nearby counties who can't help you...

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Turnaround Time
1.3 (126 reviews)
1.1 (144 reviews)
Reviewer's quote

...Recording stating higher than normal calls at this time although it is 8am on a thur morning. Will email. Again...

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When I had to call back a third time I had to let her know not to transfer me, but that I clearly had questions regarding the Bridgeview, Illinois location, not some faraway voicemail that she clearly discards XPO's customers to. She continued to cut me off while I was speaking, but this time...

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Innovel Solutions and Xpo Logistics Pros and Cons

Pros
  • On time delivery
  • Professionalism of delivery men
  • Delivery men installers were professional courteous
  • Horrendous
  • Unbelievably confusing and disorganized
  • Rediculous
Cons
  • Leaving us with no resolution
  • Management nor supervisors did not initiate a solution
  • Lack of customer care
  • Lack of communication
  • Lack of responsibility
  • Customer service

Innovel Solutions and Xpo Logistics Most Positive Reviews

Top rated reviews
5

Excellent service. They helped us solve the problem with our building paper work. The delivery guys were professional,...

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5

I'm checking to see if our company is setup as a carrier and to get access to loadboard

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5

We purchased a washer & dryer from Costco, took delivery of both, a after a couple months re didn't like the new washer...

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3.7

Got a invoice on 2/12 and it is due on 2/15 what? Called up and talked to accounts payable. Communication was horrible...

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Innovel Solutions and Xpo Logistics Most Critical Reviews

Lowest rated reviews
1

They gave us a time window that they would come to our house, but then they called several hours before that to say...

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1

I haven't seen a more pathetic delivery service than that offered by Ikea in partnership with XPO service. I paid 80$...

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1

We ordered appliances with Costco and they hired these idiots to deliver. Innovel hired another party that didn't hook...

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1

We purchased a washer and dryer unit from Lowes. Simple you should think.
First let me say... I discovered delivery an...

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Innovel Solutions and Xpo Logistics Latest Reviews

Recent published reviews
5

Very impressed with Innovel. They called me at 7 AM to confirm the delivery for later that morning. Arrived well within...

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1

They missed a delivery date. They called me the night before to give me the delivery window. I caked the morning of the...

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2

It is very apparent that there are some major communication breakdown between the call center, dispatch and drivers. I...

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1.6

I purchased a Samsung Washer June 15, 20. XPO, the shipping company provided a delivery date of June 24, 2020. The item...

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Innovel Solutions and Xpo Logistics Products and Services

Most reviewed product and services
  • Innovel Solutions Delivery Service (149 reviews)
  • Innovel Solutions Home Delivery Service (23 reviews)
  • Innovel Solutions Customer Care (21 reviews)
  • Xpo Logistics Delivery Service (184 reviews)
  • Xpo Logistics Home Delivery Service (43 reviews)
  • Xpo Logistics Vehicle Driver (28 reviews)