PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Innovel Solutions and Xpo Logistics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Innovel Solutions

Innovel Solutions

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Xpo Logistics

Xpo Logistics

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Innovel Solutions
Xpo Logistics

Innovel Solutions and Xpo Logistics Overview

Total reviews
255
263
Company responses
305
0
Issues resolved
5
0

Xpo Logistics was first mentioned on PissedConsumer on Jun 30, 2015 and since then this brand received 263 reviews. It is 8 reviews more than Innovel Solutions received since Nov 28, 2016.

Innovel Solutions and Xpo Logistics Consumer Ratings

Rank
57 out of 1687 in Transportation and Logistics category
249 out of 1687 in Transportation and Logistics category
Customer service
103 in category
149 in category
Product or Service Quality
120 in category
151 in category
Reliability
93 in category
105 in category

According to consumer ratings and reviews, Innovel Solutions ranks 192 points higher in the Transportation and Logistics category than Xpo Logistics. People gave Innovel Solutions 1.4 stars for Customer service criterion in Transportation and Logistics category and it is 278 points higher than the worst rated brand in this category. At the same time, Xpo Logistics was rated 1.1 stars for Customer service criterion in this category and it is 232 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Innovel Solutions has a higher rating than Xpo Logistics. Regarding Reliability criterion, consumers gave Innovel Solutions 1.2 stars and it is 76% greater than other in category. Xpo Logistics however was rated 1.1 stars and it is 72% greater than other in category.

Innovel Solutions and Xpo Logistics Rating Details

Customer service
1.4 (136 reviews)
1.1 (149 reviews)
Reviewer's quote

...I am beyond disgusted with Innovel's customer service so far. When I looked them up on google and yelp, I found similar horrific experiences. I will never order another LG product again if this is the delivery company used...

Jade H

...Very large company (sales) on a shoestring budget for customer service. Regardless of what time of the day you call, prepare to wait 45 min plus. The reps are poorly trained, don’t have options to provide any real customer service or problem solve...

Michael B
Product or Service Quality
1.3 (115 reviews)
1 (121 reviews)
Reviewer's quote

...They are not the "white glove" delivery service you promise to us. I've spent $2000+ for these appliances and I've been jerked around repeatedly by these *** Costco is to blame simply for continuing to trust this joke of a company to do, in my case, jack ***..

Jennifer W

Sorriest delivery company I’ve dealt with in my 69 years on earth. You can’t get them to check and see where your delivery is and say they will email the driver. What the *** is a delivery driver doing reading emails and driving. This is the second time I’ve been left hanging, next time I’ve got a...

James I
Reliability
1.2 (110 reviews)
1.1 (121 reviews)
Reviewer's quote

I ordered a dishwasher from LG.com and was given a tracking number when notified the Innovel would be doing the shipping. I logged into the site daily, unable to find the status of my order. Today I was emailed that the dishwasher is in town, but their website is currently unable to schedule the...

Olando

No delivery to my home

Aparna

Innovel Solutions and Xpo Logistics Pros and Cons

Pros
  • Professionalism of delivery men
  • Delivery men installers were professional courteous
  • Customer services
  • Horrendous
  • Unbelievably confusing and disorganized
  • Rediculous
Cons
  • Leaving us with no resolution
  • Very unprofessional service
  • No one took ownership for the mistake the company made
  • Lack of responsibility
  • Lack of communication
  • Very poor customer service

Innovel Solutions and Xpo Logistics Latest Reviews

Recent published reviews
1.4

I ordered a dishwasher from LG.com and was given a tracking number when notified the Innovel would be doing the...

Read all 255 reviews
1

No delivery to my home

Read all 263 reviews

Innovel Solutions and Xpo Logistics Products and Services

Most reviewed product and services
  • Innovel Solutions Delivery Service (134 reviews)
  • Innovel Solutions Customer Care (21 reviews)
  • Innovel Solutions Home Delivery Service (19 reviews)
  • Xpo Logistics Delivery Service (138 reviews)
  • Xpo Logistics Home Delivery Service (35 reviews)
  • Xpo Logistics Customer Care (9 reviews)