PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ingo Money and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ingo Money
SunTrust

Ingo Money and SunTrust Overview

Total reviews 755 320
Company responses 0 0
Issues resolved 2 1

Ingo Money and SunTrust Consumer Ratings

Rank
46 out of 216 in Cash Services category
333 out of 1882 in Financial Services category
Customer service
39 in category
250 in category
Website
40 in category
245 in category
Reliability
33 in category
196 in category
Product or Service Quality
32 in category
217 in category

Ingo Money and SunTrust Rating Details

Customer service
1.3 (367 reviews)
1.3 (138 reviews)
Reviewer's quote

My large check has been denied multiple times and every time I have to reach out to customer service which, while the person is nice and helpful takes forever. Considering how quick and easy it is to deposit checks into regular bank accounts, despite a lot of business I do with PayPal it will...

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Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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Website
1.5 (355 reviews)
1.7 (101 reviews)
Reviewer's quote

...Then, they said to go to the website and get a live customer support rep. Well, I called, and I got nothing. I tried the website, nothing...

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...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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Reliability
1.4 (351 reviews)
1.3 (102 reviews)
Reviewer's quote

Well I didn't hear from him and all they won't catch this check for $300 which I really need she said it's available to go catch somewhere else.But I think they said they like for me to come back and use the side again I hope I hope so I'm gonna need it It's expensive! But when you're going to the...

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My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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Product or Service Quality
1.4 (343 reviews)
1.4 (114 reviews)
Reviewer's quote

Ive cashed checks in the past with no problem however suddenly service denied and error code a103 given. I haven't violated anything and haven't been made aware of any such violation..

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I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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Ingo Money and SunTrust Pros and Cons

Pros
  • That it seemed easy at first
  • It seemed perfect at first
  • Ease of using the app
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
Cons
  • Wont accept checks no customer support
  • I did not get a reason for declined check
  • Customer service
  • Customer service
  • Does not work with customers
  • Staff attitude

Ingo Money and SunTrust Most Positive Reviews

Top rated reviews
5

Made a new account but wont let me do it but i have a new card

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5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

Would like for Ingo to reopen my account

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5

The young lady handle the stop payment

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Ingo Money and SunTrust Most Critical Reviews

Lowest rated reviews
1

I was falsely accused by this company of attempting to commit fraud by trying to upload a photocopy of a check to be...

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1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

I try to deposit this check and ingo could not deposit then they freeze my account and take my money i had and close my...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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Ingo Money and SunTrust Latest Reviews

Recent published reviews
1

Upon trying to cash a check issued by the state of Colorado, I keep getting error A103. This is a *** business that I...

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1

After several calls about fraudulent activity, I was told a new card is being sent and arrived with the exact number as...

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No votes

The first time they declined my check it was from a previous employer WHOS PHONE NUMBER WAS ON THE CHECK. They could...

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1

Good day ! I would like to know regarding my transaction of transferring a funds In the Dr. Kevin William, i would like...

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Ingo Money and SunTrust Products and Services

Most reviewed product and services
  • Ingo Money Account (218 reviews)
  • Ingo Money Check Deposit (134 reviews)
  • Ingo Money Check Cashing (105 reviews)
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (42 reviews)
  • Suntrust Customer Care (23 reviews)