PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ingo Money and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ingo Money
Netspend

Ingo Money and Netspend Overview

Total reviews 755 2375
Company responses 0 0
Issues resolved 2 17

Ingo Money and Netspend Consumer Ratings

Rank
46 out of 216 in Cash Services category
45 out of 204 in Cards category
Customer service
40 in category
37 in category
Website
41 in category
28 in category
Reliability
33 in category
33 in category
Product or Service Quality
32 in category
36 in category

Ingo Money and Netspend Rating Details

Customer service
1.3 (367 reviews)
1.3 (986 reviews)
Reviewer's quote

My large check has been denied multiple times and every time I have to reach out to customer service which, while the person is nice and helpful takes forever. Considering how quick and easy it is to deposit checks into regular bank accounts, despite a lot of business I do with PayPal it will...

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...put a social number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

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Website
1.5 (355 reviews)
1.7 (964 reviews)
Reviewer's quote

...Then, they said to go to the website and get a live customer support rep. Well, I called, and I got nothing. I tried the website, nothing...

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...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Reliability
1.4 (351 reviews)
1.4 (918 reviews)
Reviewer's quote

Well I didn't hear from him and all they won't catch this check for $300 which I really need she said it's available to go catch somewhere else.But I think they said they like for me to come back and use the side again I hope I hope so I'm gonna need it It's expensive! But when you're going to the...

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Product or Service Quality
1.4 (343 reviews)
1.4 (900 reviews)
Reviewer's quote

Ive cashed checks in the past with no problem however suddenly service denied and error code a103 given. I haven't violated anything and haven't been made aware of any such violation..

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Recieved no satisfaction from automated customer service. No human contact was offered..

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Ingo Money and Netspend Pros and Cons

Pros
  • That it seemed easy at first
  • It seemed perfect at first
  • Ease of using the app
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Wont accept checks no customer support
  • I did not get a reason for declined check
  • Customer service
  • Poor customer service
  • Zero on customer service
  • Blocked account

Ingo Money and Netspend Most Positive Reviews

Top rated reviews
5

Made a new account but wont let me do it but i have a new card

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5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

Would like for Ingo to reopen my account

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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Ingo Money and Netspend Most Critical Reviews

Lowest rated reviews
1

I was falsely accused by this company of attempting to commit fraud by trying to upload a photocopy of a check to be...

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1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

I try to deposit this check and ingo could not deposit then they freeze my account and take my money i had and close my...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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Ingo Money and Netspend Latest Reviews

Recent published reviews
1

Upon trying to cash a check issued by the state of Colorado, I keep getting error A103. This is a *** business that I...

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1

Netspend blocked my card where I could not use it , but they let a whole other entity take money from my card without...

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No votes

The first time they declined my check it was from a previous employer WHOS PHONE NUMBER WAS ON THE CHECK. They could...

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1

I bought a card at Walmart to make purchases online and I could never activate it because I am a tourist and had to put...

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Ingo Money and Netspend Products and Services

Most reviewed product and services
  • Ingo Money Account (218 reviews)
  • Ingo Money Check Deposit (134 reviews)
  • Ingo Money Check Cashing (105 reviews)
  • Netspend Prepaid Card (390 reviews)
  • Netspend Account (389 reviews)
  • Netspend Customer Care (161 reviews)