PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Infinity Insurance and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Infinity Insurance
State Farm Insurance

Infinity Insurance and State Farm Insurance Overview

Total reviews 371 1167
Company responses 137 0
Issues resolved 1 8

Infinity Insurance and State Farm Insurance Consumer Ratings

Rank
118 out of 1099 in Insurance category
159 out of 1099 in Insurance category
Customer service
192 in category
176 in category
Product or Service Quality
191 in category
125 in category
Billing Practices
164 in category
108 in category
Website
189 in category
119 in category

Infinity Insurance and State Farm Insurance Rating Details

Customer service
1.2 (143 reviews)
1.2 (378 reviews)
Reviewer's quote

Shapiro and Infinity customer service many times over the course of three months and asked to speak to a Director or higher up on the chain of command and only was contacted a week ago by a director in Mid February when I moved back to Canada. I have still not been reimbursed by Windhaven or Geico....

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...Customer service are quick to reach, but mostly disinterested in being of any assistance. I was given the runaround with various excuses made up on the spot. Stick with a smaller company as this one seems to have confused itself with ATT...

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Product or Service Quality
1.2 (122 reviews)
1.4 (342 reviews)
Reviewer's quote

...No wonder, because her manager Hernan won't even call the customer back either!!! We've gotten MUCH BETTER SERVICE from the OTHER DRIVER'S AAA insurance! At least he answers his phone. KEMPER WOULD RATHER WE JUST DISAPPEAR! Now almost four months later, over $10,000 in loss wages and STILL NO CAR..

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I'm referred to my agent who should be fired for his stupidity, that can't answer questions about the product he sells and can't get in touch with anyone who can. In looking for new insurance companies I'm finding that I have been over charged by at least 300. 00 on my homeowners policy by pretty...

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Billing Practices
1.4 (122 reviews)
1.6 (291 reviews)
Reviewer's quote

... concentration camp process to wear you down over a month to get you to back down and just give up on the claim its just not worth the intimidation and crafty practices they have to coheres you to dropping withdraleling the claim, I got so frustrated about the way they interigated me to finally withdrawal the claim even though I had a legitimate claim, they are ruthless in there desire to ...

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...00 from Kyle Rorke agency for ?????? STOP BILLING ME FOR SOMETHING I DO NOT HAVE!..

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Website
1.5 (118 reviews)
1.8 (286 reviews)
Reviewer's quote

I'm hear to inform the pissed public here on this website that the fact of the matter is that those rumors you here about infinity is all very true. We don't live in the best neighborhood and that's the whole point of insurance. My father has full coverage on his 2007 Tahoe...

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But when you need to file a claim they send you to the stateFarm website and special team21 who are trained to give excuses and not pay claims. I have yet to get paid for a rear hit on 7/3/19 from a state farm insured SUV. State Farm has refused to send their adjuster and will not accept the...

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Infinity Insurance and State Farm Insurance Pros and Cons

Pros
  • Quick response
  • Getting away
  • Cheap
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Horrible customer service
  • Never answer phone
  • Will not pay claim
  • Customer service
  • Inability to resolve claim
  • Really bad service

Infinity Insurance and State Farm Insurance Most Positive Reviews

Top rated reviews
5

MY VEHICLE WAS VANDALIZED, SO I CALLED INFINITY TO REPORT A CLAIM.. AFTER A MONTH THEY FINALLY GOT BACK TO ME AFTER I WE...

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5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

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5

Most of these reviews clearly show they have no idea how insurance works. Before liability can be accepted, coverage ha...

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5

My son was REAR ENDED at a yield, the other driver hit him hard enough to shatter the back window causing almost 7K in...

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Infinity Insurance and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

Hello everyone,

to summarize everything i am about to say: don't go with this company, save yourself time, money, and f...

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1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

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1

I GAVE THEM 1 STAR ONLY BECAUSE I HAD TO BUT IF I COULD I WOULD GIVE THEM A 0. I WAS RECENTLY INVOLVED IN AN ACCIDENT...

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1

State Farm is the slimiest insurance company I have dealt with. One of their insured hit me and state farm failed to ide...

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Infinity Insurance and State Farm Insurance Latest Reviews

Recent published reviews
No votes

I called yesterday before 12:00 a.m dante was suppost to call me back because he didnt knw how to do something he never...

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No votes

Very disappointed in this insurance company. Have had them for almost 10yrs and during this pandemic they decide to...

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No votes

Please contact me ASAP I would like to speak with corporate and will be seeking a lawyer along with the better business...

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2.2

Have sucked the whole 40 years. One thing consistent, their
only worried about SF. Customer or body shop come after consi...

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Infinity Insurance and State Farm Insurance Products and Services

Most reviewed product and services
  • Infinity Insurance Auto Insurance (77 reviews)
  • Infinity Insurance Claim (47 reviews)
  • Infinity Insurance Auto Claim (46 reviews)
  • State Farm Insurance Auto Insurance (234 reviews)
  • State Farm Insurance Claim (214 reviews)
  • State Farm Insurance Homeowners Insurance (104 reviews)