PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Progressive Insurance and Infinity Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Progressive Insurance
Infinity Insurance

Progressive Insurance and Infinity Insurance Overview

Total reviews
989
365
Company responses
1
137
Issues resolved
3
1

Progressive Insurance and Infinity Insurance Consumer Ratings

Rank
155 out of 1060 in Insurance category
118 out of 1060 in Insurance category
Customer service
122 in category
184 in category
Product or Service Quality
117 in category
184 in category
Reliability
90 in category
138 in category
Billing Practices
135 in category
159 in category

Progressive Insurance and Infinity Insurance Rating Details

Customer service
1.4 (403 reviews)
1.2 (141 reviews)
Reviewer's quote

In addition to the atrocious level of customer service from Progressive and their team, I got hit with a huge insurance increase that forced me to purchase a new policy and lose al my benefits of being a long term customer, and I am stuck with a bill for over $2k to cover all new tires since my car...

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Shapiro and Infinity customer service many times over the course of three months and asked to speak to a Director or higher up on the chain of command and only was contacted a week ago by a director in Mid February when I moved back to Canada. I have still not been reimbursed by Windhaven or Geico....

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Product or Service Quality
1.4 (369 reviews)
1.2 (120 reviews)
Reviewer's quote

...Check product reviews to see if anyone who left a bad review experienced the same problem. (3) Figure out what type of law applies to your claim There are many different areas of law. Employment law governs class actions by employees or independent contractors against the company they work for...

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...No wonder, because her manager Hernan won't even call the customer back either!!! We've gotten MUCH BETTER SERVICE from the OTHER DRIVER'S AAA insurance! At least he answers his phone. KEMPER WOULD RATHER WE JUST DISAPPEAR! Now almost four months later, over $10,000 in loss wages and STILL NO CAR..

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Reliability
1.4 (347 reviews)
1.2 (98 reviews)
Reviewer's quote

The "motour" or whatever it is just turns my stomach. I hate these half-man half-motorcycle commercials. I have their insurance but Progressive is making me sick with this thing!

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Hace un mes y 3 días una asegurada de esta compañía me choco el carro y desde entonces que puse el reclamo no han resuelto nada solo se han comunicado conmigo 1 sola vez y llevo 9 días llamando dejando mensaje de voz a el ajustador Aubrey Bacus y a su supervisora Laura y ninguno viran las llamadas...

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Billing Practices
1.5 (342 reviews)
1.4 (120 reviews)
Reviewer's quote

...Their practices are deceiving and unethical..

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... concentration camp process to wear you down over a month to get you to back down and just give up on the claim its just not worth the intimidation and crafty practices they have to coheres you to dropping withdraleling the claim, I got so frustrated about the way they interigated me to finally withdrawal the claim even though I had a legitimate claim, they are ruthless in there desire to ...

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Progressive Insurance and Infinity Insurance Pros and Cons

Pros
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
  • Quick response
  • Getting away
  • Cheap
Cons
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me
  • Horrible customer service
  • Never answer phone
  • Will not pay claim

Progressive Insurance and Infinity Insurance Most Positive Reviews

Top rated reviews
5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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5

MY VEHICLE WAS VANDALIZED, SO I CALLED INFINITY TO REPORT A CLAIM.. AFTER A MONTH THEY FINALLY GOT BACK TO ME AFTER I WE...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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5

Most of these reviews clearly show they have no idea how insurance works. Before liability can be accepted, coverage ha...

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Progressive Insurance and Infinity Insurance Most Critical Reviews

Lowest rated reviews
1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

Hello everyone,

to summarize everything i am about to say: don't go with this company, save yourself time, money, and f...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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1

I GAVE THEM 1 STAR ONLY BECAUSE I HAD TO BUT IF I COULD I WOULD GIVE THEM A 0. I WAS RECENTLY INVOLVED IN AN ACCIDENT...

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Progressive Insurance and Infinity Insurance Latest Reviews

Recent published reviews
1

During March 2020 I became ill with Covid 19 and was furloughed from my job. Instead of contacting me, Progressive...

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No votes

I have took the insurance in May 16 ..why the company insurance took money on my account 3 each months .I'm not agree...

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5

The "motour" or whatever it is just turns my stomach. I hate these half-man half-motorcycle commercials. I have their...

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No votes

Transferred to multiple lines before being placed on with no one returning.

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Progressive Insurance and Infinity Insurance Products and Services

Most reviewed product and services
  • Progressive Insurance Auto Insurance (224 reviews)
  • Progressive Insurance Commercial (159 reviews)
  • Progressive Insurance Auto Claim (141 reviews)
  • Infinity Insurance Auto Insurance (76 reviews)
  • Infinity Insurance Claim (46 reviews)
  • Infinity Insurance Auto Claim (46 reviews)