PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Progressive Insurance and Infinity Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Progressive Insurance
Infinity Insurance

Progressive Insurance and Infinity Insurance Overview

Total reviews 1007 370
Company responses 1 137
Issues resolved 3 1

Progressive Insurance and Infinity Insurance Consumer Ratings

Rank
153 out of 1087 in Insurance category
117 out of 1087 in Insurance category
Customer service
133 in category
187 in category
Product or Service Quality
126 in category
188 in category
Reliability
93 in category
142 in category
Billing Practices
144 in category
164 in category

Progressive Insurance and Infinity Insurance Rating Details

Customer service
1.4 (413 reviews)
1.2 (143 reviews)
Reviewer's quote

I called again, and while the 3rd customer service representative was very empathetic and knowledgeable, the policy does in fact rip you off. So after 12 years with progressive without a problem, they want to charge me over $50 to cancel my policy. So I stopped payment and disputed the payment with...

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Shapiro and Infinity customer service many times over the course of three months and asked to speak to a Director or higher up on the chain of command and only was contacted a week ago by a director in Mid February when I moved back to Canada. I have still not been reimbursed by Windhaven or Geico....

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Product or Service Quality
1.4 (377 reviews)
1.2 (122 reviews)
Reviewer's quote

...So I called customer service and told them that I was having trouble logging in. So CS helped me change my password in order to log in. So CS stayed on the phone with me until I signed my documents...

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...No wonder, because her manager Hernan won't even call the customer back either!!! We've gotten MUCH BETTER SERVICE from the OTHER DRIVER'S AAA insurance! At least he answers his phone. KEMPER WOULD RATHER WE JUST DISAPPEAR! Now almost four months later, over $10,000 in loss wages and STILL NO CAR..

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Reliability
1.4 (355 reviews)
1.2 (100 reviews)
Reviewer's quote

I've called progressive 6 times already to cancel my payment and they keep hanging up on me. I hate this insurance company and will be cancelling as soon as SOMEONE answers my phone calls.

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El ajustador no responde a mis llamadas o mensajes

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Billing Practices
1.4 (350 reviews)
1.4 (122 reviews)
Reviewer's quote

I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

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... concentration camp process to wear you down over a month to get you to back down and just give up on the claim its just not worth the intimidation and crafty practices they have to coheres you to dropping withdraleling the claim, I got so frustrated about the way they interigated me to finally withdrawal the claim even though I had a legitimate claim, they are ruthless in there desire to ...

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Progressive Insurance and Infinity Insurance Pros and Cons

Pros
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
  • Quick response
  • Getting away
  • Cheap
Cons
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me
  • Horrible customer service
  • Never answer phone
  • Will not pay claim

Progressive Insurance and Infinity Insurance Most Positive Reviews

Top rated reviews
5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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5

MY VEHICLE WAS VANDALIZED, SO I CALLED INFINITY TO REPORT A CLAIM.. AFTER A MONTH THEY FINALLY GOT BACK TO ME AFTER I WE...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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5

Most of these reviews clearly show they have no idea how insurance works. Before liability can be accepted, coverage ha...

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Progressive Insurance and Infinity Insurance Most Critical Reviews

Lowest rated reviews
1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

Hello everyone,

to summarize everything i am about to say: don't go with this company, save yourself time, money, and f...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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1

I GAVE THEM 1 STAR ONLY BECAUSE I HAD TO BUT IF I COULD I WOULD GIVE THEM A 0. I WAS RECENTLY INVOLVED IN AN ACCIDENT...

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Progressive Insurance and Infinity Insurance Latest Reviews

Recent published reviews
1

I cancelled my insurance due to buying a new car and changing insurance companies. I gave the car to a family member and...

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No votes

Please contact me ASAP I would like to speak with corporate and will be seeking a lawyer along with the better business...

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1

I've called progressive 6 times already to cancel my payment and they keep hanging up on me. I hate this insurance...

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No votes

I try to make a payment for my husband commercial insurance policy no : 504-610**-**66-001 I want to make a payment of...

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Progressive Insurance and Infinity Insurance Products and Services

Most reviewed product and services
  • Progressive Insurance Auto Insurance (225 reviews)
  • Progressive Insurance Commercial (160 reviews)
  • Progressive Insurance Auto Claim (142 reviews)
  • Infinity Insurance Auto Insurance (77 reviews)
  • Infinity Insurance Auto Claim (46 reviews)
  • Infinity Insurance Claim (46 reviews)