PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Infinity Insurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Infinity Insurance
Progressive Insurance

Infinity Insurance and Progressive Insurance Overview

Total reviews 371 1016
Company responses 137 1
Issues resolved 1 3

Infinity Insurance and Progressive Insurance Consumer Ratings

Rank
118 out of 1099 in Insurance category
158 out of 1099 in Insurance category
Customer service
192 in category
136 in category
Product or Service Quality
191 in category
127 in category
Billing Practices
164 in category
145 in category
Website
190 in category
131 in category

Infinity Insurance and Progressive Insurance Rating Details

Customer service
1.2 (143 reviews)
1.3 (415 reviews)
Reviewer's quote

Shapiro and Infinity customer service many times over the course of three months and asked to speak to a Director or higher up on the chain of command and only was contacted a week ago by a director in Mid February when I moved back to Canada. I have still not been reimbursed by Windhaven or Geico....

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I called again, and while the 3rd customer service representative was very empathetic and knowledgeable, the policy does in fact rip you off. So after 12 years with progressive without a problem, they want to charge me over $50 to cancel my policy. So I stopped payment and disputed the payment with...

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Billing Practices
1.4 (122 reviews)
1.4 (353 reviews)
Reviewer's quote

... concentration camp process to wear you down over a month to get you to back down and just give up on the claim its just not worth the intimidation and crafty practices they have to coheres you to dropping withdraleling the claim, I got so frustrated about the way they interigated me to finally withdrawal the claim even though I had a legitimate claim, they are ruthless in there desire to ...

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I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

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Product or Service Quality
1.2 (122 reviews)
1.4 (380 reviews)
Reviewer's quote

...No wonder, because her manager Hernan won't even call the customer back either!!! We've gotten MUCH BETTER SERVICE from the OTHER DRIVER'S AAA insurance! At least he answers his phone. KEMPER WOULD RATHER WE JUST DISAPPEAR! Now almost four months later, over $10,000 in loss wages and STILL NO CAR..

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...So I called customer service and told them that I was having trouble logging in. So CS helped me change my password in order to log in. So CS stayed on the phone with me until I signed my documents...

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Website
1.5 (118 reviews)
1.8 (345 reviews)
Reviewer's quote

I'm hear to inform the pissed public here on this website that the fact of the matter is that those rumors you here about infinity is all very true. We don't live in the best neighborhood and that's the whole point of insurance. My father has full coverage on his 2007 Tahoe...

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ALL from your website thinking how wonderful to bundle everything but now on my auto renewal I'm uprated to $200 because in CA it has to be underwritten by you specifically. How does your customer have control over this if they are writing it through YOU, YOUR website!! And it has to be another...

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Infinity Insurance and Progressive Insurance Pros and Cons

Pros
  • Quick response
  • Getting away
  • Cheap
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
Cons
  • Horrible customer service
  • Never answer phone
  • Will not pay claim
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Infinity Insurance and Progressive Insurance Most Positive Reviews

Top rated reviews
5

MY VEHICLE WAS VANDALIZED, SO I CALLED INFINITY TO REPORT A CLAIM.. AFTER A MONTH THEY FINALLY GOT BACK TO ME AFTER I WE...

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5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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5

Most of these reviews clearly show they have no idea how insurance works. Before liability can be accepted, coverage ha...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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Infinity Insurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

Hello everyone,

to summarize everything i am about to say: don't go with this company, save yourself time, money, and f...

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1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

I GAVE THEM 1 STAR ONLY BECAUSE I HAD TO BUT IF I COULD I WOULD GIVE THEM A 0. I WAS RECENTLY INVOLVED IN AN ACCIDENT...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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Infinity Insurance and Progressive Insurance Latest Reviews

Recent published reviews
No votes

I called yesterday before 12:00 a.m dante was suppost to call me back because he didnt knw how to do something he never...

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1.2

There is a whole lot more that happen have tons of supporting info even a letter from progressive say they new it was...

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No votes

Please contact me ASAP I would like to speak with corporate and will be seeking a lawyer along with the better business...

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1.4

On Labor Day I was on I-5 pulling my boat at 65 mph. My tire blew on the trailer and I had to move over 4 lanes to the m...

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Infinity Insurance and Progressive Insurance Products and Services

Most reviewed product and services
  • Infinity Insurance Auto Insurance (77 reviews)
  • Infinity Insurance Claim (47 reviews)
  • Infinity Insurance Auto Claim (46 reviews)
  • Progressive Insurance Auto Insurance (225 reviews)
  • Progressive Insurance Commercial (161 reviews)
  • Progressive Insurance Auto Claim (142 reviews)