PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Infinity Insurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Infinity Insurance
Progressive Insurance

Infinity Insurance and Progressive Insurance Overview

Total reviews
346
906
Company responses
116
1
Issues resolved
1
2

Progressive Insurance was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 906 reviews. It is 560 reviews more than Infinity Insurance received since Jun 22, 2010. Infinity Insurance responds to reviews and communicates with its consumers more often than Progressive Insurance. Infinity Insurance customer service team contacts its customers via PissedConsumer.com in 34 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Infinity Insurance customer support team and Progressive Insurance customer service.

Infinity Insurance and Progressive Insurance Consumer Ratings

Rank
92 out of 1880 in Insurance category
145 out of 1880 in Insurance category
Customer service
168 in category
120 in category
Billing Practices
149 in category
129 in category
Product or Service Quality
169 in category
118 in category

According to consumer ratings and reviews, Infinity Insurance ranks 53 points higher in the Insurance category than Progressive Insurance. People gave Infinity Insurance 1.2 stars for Customer service criterion in Insurance category and it is 281 points higher than the worst rated brand in this category. At the same time, Progressive Insurance was rated 1.4 stars for Customer service criterion in this category and it is 329 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Progressive Insurance has a higher rating than Infinity Insurance. Regarding Product or Service Quality criterion, consumers gave Infinity Insurance 1.2 stars and it is 62% greater than other in category. Progressive Insurance however was rated 1.4 stars and it is 74% greater than other in category.

Infinity Insurance and Progressive Insurance Rating Details

Customer service
1.2 (132 reviews)
1.4 (371 reviews)
Reviewer's quote

I was hit by your insured Sept. 24 2019. It took over a week for anyone to call me about the accident because the insured won't talk to them. He was at fault and issued a ticket. It took almost 3 weeks for an adjuster to do the estimate and over another week to let me know that the vehicle was a...

Karen H

ABSOLUTELY HATE ALLLLLLLLLLLL of your Motaur Commercials!!!! I WILL NEEEEEEEVVVVVEEEERRRRR BE A CUSTOMER!!!!! I HAVE NEVER HATED A BRAND AS MUCH AS THIS ONE!!!!! SO NOW THE MEN OF MY RACE DRINK GASOLINE!!!!!!!!! And, are half Human!!!! DESPICABLE!!! I WILL HAVE EVERYBODY IN MY FAMILY CHANGE...

PissedConsumer1688542
Billing Practices
1.3 (115 reviews)
1.5 (314 reviews)
Reviewer's quote

...Infinity has decided to keep billing me. Gone into collections. Can't speak to anyone there...

Cree

I see that others have commented on their experience with Progressive Insurance policy of 'bait and switch'. I initiated an auto policy with Progressive in May. Six months later I receive the renew notice with total increase in premium of 37.5%! (premium for my car increased by over $100, and for...

Lee V
Product or Service Quality
1.2 (114 reviews)
1.4 (336 reviews)
Reviewer's quote

Just horrible and confusing practices. Keep sending me letters in the mail as one of their insured drivers totaled my car. Now they won't answer the phone or reply to emails but keep sending me mail saying they have to get more information directly from me and I'm impeding the process by not...

PissedConsumer1564261

Any two or more products Even if you don’t have home or car insurance with us, you can still save. You’ll earn a multi-policy discount for any combination of two or more policies with us: motorcycle and boat, boat and RV, or renters, motorcycle, and boat – the list goes on. " Had I known I wouldn't...

Pang M

Infinity Insurance and Progressive Insurance Pros and Cons

Pros
  • Quick response
  • Getting away
  • Great supervisor robert lester
  • To angry to answer this
  • Simple to join
  • Ease of renewal until this
Cons
  • Horrible customer service
  • Will not pay claim
  • No respond for car damage payment
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Infinity Insurance and Progressive Insurance Most Positive Reviews

Top rated reviews
5

MY VEHICLE WAS VANDALIZED, SO I CALLED INFINITY TO REPORT A CLAIM.. AFTER A MONTH THEY FINALLY GOT BACK TO ME AFTER I WE...

5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

Infinity Insurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

Hello everyone,

to summarize everything i am about to say: don't go with this company, save yourself time, money, and f...

1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

Infinity Insurance and Progressive Insurance Latest Reviews

Recent published reviews
1

I got in a accident a month ago. And this girl named Vonica Benjamin and her boss Hernan still have not returned any of...

Read all 346 reviews

The TV advertisement where the man at the gas pump is saying he is drinking gasoline is one of the worst and most...

Read all 906 reviews

Infinity Insurance and Progressive Insurance Products and Services

Most reviewed product and services
  • Infinity Insurance Auto Insurance (72 reviews)
  • Infinity Insurance Auto Claim (45 reviews)
  • Infinity Insurance Claim (45 reviews)
  • Progressive Insurance Auto Insurance (211 reviews)
  • Progressive Insurance Auto Claim (136 reviews)
  • Progressive Insurance Commercial (110 reviews)