PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Infinity Insurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Infinity Insurance
Progressive Insurance

Infinity Insurance and Progressive Insurance Overview

Total reviews 369 1005
Company responses 137 1
Issues resolved 1 3

Infinity Insurance and Progressive Insurance Consumer Ratings

Rank
118 out of 1079 in Insurance category
154 out of 1079 in Insurance category
Customer service
187 in category
124 in category
Product or Service Quality
186 in category
125 in category
Billing Practices
161 in category
138 in category
Website
182 in category
128 in category

Infinity Insurance and Progressive Insurance Rating Details

Customer service
1.2 (143 reviews)
1.4 (410 reviews)
Reviewer's quote

Shapiro and Infinity customer service many times over the course of three months and asked to speak to a Director or higher up on the chain of command and only was contacted a week ago by a director in Mid February when I moved back to Canada. I have still not been reimbursed by Windhaven or Geico....

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...Spoke with customer service and they were rude and argumentative, not willing to help at all. Maybe they should think about putting more money into customer service than into their advertising budget..

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Product or Service Quality
1.2 (122 reviews)
1.4 (372 reviews)
Reviewer's quote

...No wonder, because her manager Hernan won't even call the customer back either!!! We've gotten MUCH BETTER SERVICE from the OTHER DRIVER'S AAA insurance! At least he answers his phone. KEMPER WOULD RATHER WE JUST DISAPPEAR! Now almost four months later, over $10,000 in loss wages and STILL NO CAR..

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I told him I was happy to send him the write up from the dealership even though I was there when the service advisor from the dealership spoke to him about the SAME information. He said if he knew what was wrong with it then he could speak with his supervisor and review the claim again. I sent over...

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Billing Practices
1.4 (122 reviews)
1.4 (347 reviews)
Reviewer's quote

... concentration camp process to wear you down over a month to get you to back down and just give up on the claim its just not worth the intimidation and crafty practices they have to coheres you to dropping withdraleling the claim, I got so frustrated about the way they interigated me to finally withdrawal the claim even though I had a legitimate claim, they are ruthless in there desire to ...

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I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

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Website
1.5 (118 reviews)
1.8 (336 reviews)
Reviewer's quote

I'm hear to inform the pissed public here on this website that the fact of the matter is that those rumors you here about infinity is all very true. We don't live in the best neighborhood and that's the whole point of insurance. My father has full coverage on his 2007 Tahoe...

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ALL from your website thinking how wonderful to bundle everything but now on my auto renewal I'm uprated to $200 because in CA it has to be underwritten by you specifically. How does your customer have control over this if they are writing it through YOU, YOUR website!! And it has to be another...

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Infinity Insurance and Progressive Insurance Pros and Cons

Pros
  • Quick response
  • Getting away
  • Cheap
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
Cons
  • Horrible customer service
  • Never answer phone
  • Will not pay claim
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Infinity Insurance and Progressive Insurance Most Positive Reviews

Top rated reviews
5

MY VEHICLE WAS VANDALIZED, SO I CALLED INFINITY TO REPORT A CLAIM.. AFTER A MONTH THEY FINALLY GOT BACK TO ME AFTER I WE...

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5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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5

Most of these reviews clearly show they have no idea how insurance works. Before liability can be accepted, coverage ha...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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Infinity Insurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

Hello everyone,

to summarize everything i am about to say: don't go with this company, save yourself time, money, and f...

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1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

I GAVE THEM 1 STAR ONLY BECAUSE I HAD TO BUT IF I COULD I WOULD GIVE THEM A 0. I WAS RECENTLY INVOLVED IN AN ACCIDENT...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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Infinity Insurance and Progressive Insurance Latest Reviews

Recent published reviews
No votes

I try to make a payment for my husband commercial insurance policy no : 504-61009-9666-001 I want to make a payment of...

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1

Progressive Insurance added my daughter, who by the way is away on college 11 out of the 12 months of the year, under...

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1

Theres a charge on my credit card from you guys I do not have insurance with you someones using my card Im going to...

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No votes

I really hate those "becoming our parents" ads. What would make any person want to get a service or goods based upon...

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Infinity Insurance and Progressive Insurance Products and Services

Most reviewed product and services
  • Infinity Insurance Auto Insurance (76 reviews)
  • Infinity Insurance Auto Claim (46 reviews)
  • Infinity Insurance Claim (46 reviews)
  • Progressive Insurance Auto Insurance (224 reviews)
  • Progressive Insurance Commercial (160 reviews)
  • Progressive Insurance Auto Claim (142 reviews)