PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Indiegogo and KickStarter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Indiegogo
KickStarter

Indiegogo and KickStarter Overview

Total reviews
110
20
Company responses
0
0
Issues resolved
1
0

Indiegogo and KickStarter Consumer Ratings

Rank
338 out of 1859 in Financial Services category
241 out of 1859 in Financial Services category
Customer service
270 in category
202 in category
Product or Service Quality
260 in category
305 in category
Website
149 in category
114 in category
Diversity of Products or Services
135 in category
101 in category

Indiegogo and KickStarter Rating Details

Customer service
1.2 (60 reviews)
1.4 (8 reviews)
Reviewer's quote

...Padmate is now doing everything in their power to not provide a refund and Indiegogo basically told me I was out of luck – the customer service team is absolute garbage. I mean, lesson learned, obviously. I will NEVER purchase anything on Indiegogo again..

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...We have to accept on blind faith that the money we pledge will be honored and we will receive the product or service. What can you do to see that the offer is followed through properly or get my money back? Thank you for your help Jim Swartzburg 805-379-4300 js@reliefmart. com ..

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Product or Service Quality
1.2 (53 reviews)
1 (7 reviews)
Reviewer's quote

...It has been over 5 months and am still waiting for a refund for a product that is not made. how can you trust that platform?..

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First and last time I use kickstarter after investing around 350$ and never got my product ( laserpecker) Reached out to k. s but never got a solution or help..

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Website
2.1 (53 reviews)
2.5 (6 reviews)
Reviewer's quote

Any moron can create a website for entrepreneurs to sell their wares, but without Indiegogo and all of their participant campaigns taking ANY ACCOUNTABILITLY after they broken their own rules and policy. As you can read on trustpilot. com, I'm not the only one who complaint about the same issue,...

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Their website says a review of each project is done before its launched, taking 30 hours to 3 days. But NONE OF THAT that was actually done for our project. And our attempts to alert Kickstarter to this significant film project got meaningless boiler-plate responses from regular staff, and then no...

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Diversity of Products or Services
2.1 (52 reviews)
2.8 (4 reviews)
Reviewer's quote

I am a long time member and love your services, but I had a bad experience when I was informed the product I purchased is no longer manufactured. I requested a refund and indiegogo investigations agreed to refund me but the campaign principal wanted to negotiate by force that I get the lower...

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...me to language in the agreement that states they do not accept any accountability or responsibility to customers who use their web site to purchase good and services from the 3rd party. After additional research, I learned that when a project is funded, Kickstarter takes a 7. 5% commission but accepts no responsibility for...

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Indiegogo and KickStarter Pros and Cons

Pros
  • Good idea
  • Innovative products
  • Shiny pictures
  • Slick advertising
  • Rip off
  • Excitement of waiting for the excuse of the week to arrive
Cons
  • Dishonesty
  • No responsibility
  • Customer service
  • High likelihood of fraud
  • Did not get what i paid for
  • See complaint

Indiegogo and KickStarter Most Positive Reviews

Top rated reviews
5

I invested in Instamic at the very beginning. From time to time I had my doubts and corresponded with the company. They...

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4

A couple of notices saying it was delayed. When will I get it, or my money back? I guess I should have checked...

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4

an electric scooter hubless payed since one year and no commercial support from indiegogo !CDISCOUNT AMAZON EBAY...

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No votes

Indiegogo and KickStarter Most Critical Reviews

Lowest rated reviews
1

I thought I was purchasing a product on the internet but it took me to a crowdfunding site. I thought I was...

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1

Gave money to their campaign to save the Cindy's sign and was promised a special party for the contributors when complet...

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1

I paid for a so called Smarty Ring almost two years ago and paid over $500 for it and have seen nothing in return.
I con...

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1

I backed the following project to a hefty sum...The World's Best Hybrid Hoodie. Delivery was promised in early dec...

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Indiegogo and KickStarter Latest Reviews

Recent published reviews
No votes

I order FOCI device but Im not sure if Im getting the product from the company

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No votes

I have uploaded my founder’s account multiple times and yet I am stuck and unable to go beyond that page. It’s been 5 da...

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2

Voice recording with no opportunity to leave a message. Useless.

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1.8

First and last time I use kickstarter after investing around 350$ and never got my product ( laserpecker)
Reached out to...

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Indiegogo and KickStarter Products and Services

Most reviewed product and services
  • Indiegogo Shipping Service (20 reviews)
  • Indiegogo Crowdfunding Service (17 reviews)
  • Indiegogo Customer Care (6 reviews)
  • Kickstarter Crowdfunding Service (4 reviews)
  • Kickstarter Shipping Service (3 reviews)
  • Kickstarter Charging Cord (1 review)