PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Indiegogo and KickStarter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Indiegogo
KickStarter

Indiegogo and KickStarter Overview

Total reviews
94
17
Company responses
0
0
Issues resolved
1
0

Indiegogo was first mentioned on PissedConsumer on Jun 28, 2013 and since then this brand received 94 reviews. It is 77 reviews more than KickStarter received since Mar 4, 2012.

Indiegogo and KickStarter Consumer Ratings

Rank
337 out of 2601 in Financial Services category
234 out of 2601 in Financial Services category
Customer service
258 in category
196 in category
Product or Service Quality
242 in category
284 in category
Diversity of Products or Services
126 in category
92 in category

According to consumer ratings and reviews, KickStarter ranks 103 points higher in the Financial Services category than Indiegogo. People gave Indiegogo 1.2 stars for Customer service criterion in Financial Services category and it is 391 points higher than the worst rated brand in this category. At the same time, KickStarter was rated 1.4 stars for Customer service criterion in this category and it is 453 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Indiegogo has a higher rating than KickStarter. Regarding Diversity of Products or Services criterion, consumers gave Indiegogo 2.1 stars and it is 81% greater than other in category. KickStarter however was rated 2.8 stars and it is 86% greater than other in category.

Indiegogo and KickStarter Rating Details

Customer service
1.2 (52 reviews)
1.4 (8 reviews)
Reviewer's quote

...Padmate is now doing everything in their power to not provide a refund and Indiegogo basically told me I was out of luck – the customer service team is absolute garbage. I mean, lesson learned, obviously. I will NEVER purchase anything on Indiegogo again..

Yana M

...We have to accept on blind faith that the money we pledge will be honored and we will receive the product or service. What can you do to see that the offer is followed through properly or get my money back? Thank you for your help Jim Swartzburg 805-379-4300 js@reliefmart. com ..

PissedConsumer637884
Product or Service Quality
1.1 (47 reviews)
1 (6 reviews)
Reviewer's quote

It's June 2019: contributors have not received product delivery!..

Atiba

...me to language in the agreement that states they do not accept any accountability or responsibility to customers who use their web site to purchase good and services from the 3rd party. After additional research, I learned that when a project is funded, Kickstarter takes a 7. 5% commission but accepts no responsibility for...

Lawrence T
Diversity of Products or Services
2.1 (45 reviews)
2.8 (4 reviews)
Reviewer's quote

Back in late 2016 and early 2017, I contributed to 4 projects: WaterSeer ($268.00 H2O condensation collector), SolarTab C ($109.00 solar powered USB battery pack), Ellie ($77.00 portable baby bottle UV sterilization unit), and UNO ($30 for 3, universal Apple, micro-USB charging cable). So far, only...

Joseph W

In July I ordered a DRYSERATOP which was promised to ship by August. Fast forward three months- still had not received it. It finally came a few days after I wrote a review. However it did not work. The solar fan was dead. I returned it requesting a refund. I still have not received my $32.00If you...

Martha E

Indiegogo and KickStarter Pros and Cons

Pros
  • Good idea
  • Innovative products
  • Shiny pictures
  • Slick advertising
  • Rip off
  • Excitement of waiting for the excuse of the week to arrive
Cons
  • Dishonesty
  • No responsibility
  • Poor resposibility
  • High likelihood of fraud
  • Did not get what i paid for
  • See complaint

Indiegogo and KickStarter Most Positive Reviews

Top rated reviews
5

I invested in Instamic at the very beginning. From time to time I had my doubts and corresponded with the company. They...

4

A couple of notices saying it was delayed. When will I get it, or my money back? I guess I should have checked...

Indiegogo and KickStarter Most Critical Reviews

Lowest rated reviews
1

I thought I was purchasing a product on the internet but it took me to a crowdfunding site. I thought I was...

1

Gave money to their campaign to save the Cindy's sign and was promised a special party for the contributors when complet...

Indiegogo and KickStarter Latest Reviews

Recent published reviews
1

I placed my order in 2016 for theie SpineGym. I continue to get updates, but have just requested my money back. They...

Read all 94 reviews
1

I think someone inside your organization lifted my credit card
information. All the projects he funded using my account w...

Read all 17 reviews

Indiegogo and KickStarter Products and Services

Most reviewed product and services
  • Indiegogo Shipping Service (18 reviews)
  • Indiegogo Crowdfunding Service (17 reviews)
  • Indiegogo Customer Care (3 reviews)
  • Kickstarter Shipping Service (3 reviews)
  • Kickstarter Crowdfunding Service (3 reviews)
  • Kickstarter Charging Cord (1 review)