PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SpaCap and In The Swim as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SpaCap
In The Swim

SpaCap and In The Swim Overview

Total reviews
14
82
Company responses
0
0
Issues resolved
0
1

In The Swim was first mentioned on PissedConsumer on Jul 3, 2013 and since then this brand received 82 reviews. It is 68 reviews more than SpaCap received since Dec 2, 2010.

SpaCap and In The Swim Consumer Ratings

Rank
32 out of 295 in Pools, Spas and Plumbing Supplies category
82 out of 295 in Pools, Spas and Plumbing Supplies category
Customer service
34 in category
65 in category
Product or Service Quality
21 in category
68 in category
Price Affordability
24 in category
50 in category

According to consumer ratings and reviews, SpaCap ranks 50 points higher in the Pools, Spas and Plumbing Supplies category than In The Swim. People gave SpaCap 1.8 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 94 points higher than the worst rated brand in this category. At the same time, In The Swim was rated 1.1 stars for Customer service criterion in this category and it is 63 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that SpaCap has a higher rating than In The Swim. Regarding Price Affordability criterion, consumers gave SpaCap 3 stars and it is 81% greater than other in category. In The Swim however was rated 2.5 stars and it is 61% greater than other in category.

SpaCap and In The Swim Rating Details

Customer service
1.8 (5 reviews)
1.1 (47 reviews)
Reviewer's quote

...If the customer service had been any good they would have told us this in the beginning. This guy doesn't know you after he gets your money. We wish we would have read the complaints before we gave him our money...

PissedConsumer889114

Purchased a replacement part for my dads heater. Part is defective and they will not exchange the part because we are 1 day past the 30 day policy. Just a side note, he has stage 4 cancer and has been in and out of hospital. WILL NEVER BUY FROM THEM AGAIN! Do not waste your hard earned money here!

Robert K
Product or Service Quality
2.6 (5 reviews)
1.3 (38 reviews)
Reviewer's quote

Great Product, but when it fails do not expect much of a "warranty". My second Cap from them failed after 2 years. The owner said that my kids must have jumped on it!! Then when I explained to him that this was not possible and sent him pictures of the tub to be covered he said the problem was my...

Amarri

I immediately reached out to customer service for resolution. I was told that with the approaching 4th of July holiday, they would get another out to me right away, foregoing the wait time for FedEx to come and pick up the damage product. Three days pass with no communication of a new tracking...

PETIN D
Price Affordability
3 (5 reviews)
2.5 (37 reviews)
Reviewer's quote

...The third time, I declined their offer to make a new SpaCap for full price (they used to do a $300 rebuild if I sent them the old Sunbrella cover). I will not buy a third and urge you all not to buy a first..

PissedConsumer982562

So we are out the price of the liner plus the shipping charge of $90. And we have a liner we can NOT use. Did I tell you we are retired and on a very small fixed income? We try to keep our pool going for our granddaughters and because we live in Florida, where it is too hot to go outside without...

Carol T

SpaCap and In The Swim Pros and Cons

Pros
  • Product and service
  • Website and price
  • Decent website
  • Turn around time and price
Cons
  • Customer service
  • Warranty
  • Product quality
  • Thier lack of customer service
  • Poor service
  • Poor customer service

SpaCap and In The Swim Most Positive Reviews

Top rated reviews
5

I just received our second Spa cap replacing our first one that lasted 8 years! This is a well made cover with high...

3.7

We were told the wrong size pool liner to order. The installer opened the box and didn’t realize it was the wrong size...

SpaCap and In The Swim Most Critical Reviews

Lowest rated reviews
1

Crappiest cover ever; does NOT outlast the others, the membrane fails and it fills with water, the customer service
S U...

1

Purchased a expensive liner to discover it had *** in it.Company will not refund or even give any kind of credit,paid...

SpaCap and In The Swim Latest Reviews

Recent published reviews

Within a month after I got my SpaCap cover, the bottom of the cover was getting very slimy. I called to ask the owner...

Read all 14 reviews
1

I ordered a pool cover based on advice provided by In The Swim. I clearly gave the pool size to the representative who r...

Read all 82 reviews

SpaCap and In The Swim Products and Services

Most reviewed product and services
  • Spacap Hot Tub Cover (3 reviews)
  • Spacap Customer Care (1 review)
  • In The Swim Customer Care (22 reviews)
  • In The Swim Shipping Service (18 reviews)
  • In The Swim Pool Cover (13 reviews)