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  • 1 ISSUES RESOLVED
  • 34 TOTAL REVIEWS
  • $1.4K CLAIMED LOSSES
  • $111 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Dog bed 1
  • Karen - customer service rep - did seem knowledgeable and polite 1

Customers don't like

  • Dishonest business practice poor customer service2
  • Dishonest business practice2
  • Delivery of gift card1
  • Inability of cs to apply during phone order or thereafter1
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Petsmart

Pet Stores
  • 5 ISSUES RESOLVED
  • 985 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $5K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Selection 6
  • Convenient 3
  • Grooming salon 2
  • Vet services and the grooming services when delivered 2
  • Variety of products 2

Customers don't like

  • Customer service12
  • Managers or costumer service7
  • Grooming5
  • No accountability5
  • Grooming dept4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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