PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and In The Company Of Dogs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
In The Company Of Dogs

Petco and In The Company Of Dogs Overview

Total reviews
962
80
Company responses
0
0
Issues resolved
12
1

Petco and In The Company Of Dogs Consumer Ratings

Rank
59 out of 370 in Pet Stores category
98 out of 370 in Pet Stores category
Customer service
57 in category
76 in category
Price Affordability
52 in category
73 in category
Website
50 in category
70 in category
Discounts and Special Offers
40 in category
64 in category

Petco and In The Company Of Dogs Rating Details

Customer service
1.7 (328 reviews)
1 (39 reviews)
Reviewer's quote

No one would answer the phone to make appointment,so I did call customer service and they said to call my local store . I told them that I did that is why I am calling you,they said nothing that they could do. so then I get a email from Costco telling me to call customer service...

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...Thank you, In The Company Of Dogs Customer Service" Unfortunately, the 48 hours passed 10 days ago. I have received no further correspondence from the company. :shock:..

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Price Affordability
2.4 (276 reviews)
1.9 (25 reviews)
Reviewer's quote

...it to the clerk, we were rather surprised that the manager would not take a manufacture coupon that we had also for that item in conjunction with the online price. I tried to explain to customer service that the manufacture of the food was solely responsible for the reimbursement of their coupon, but the store looks at that as two discounts. I thought that was...

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...The items I was trying to buy? After supposedly canceling my order I turned around and ordered and received them a mere three days later from Amazon at a cheaper price. This company has extreme logistical problems and zero care for customer service. Steer clear of this company at all costs...

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Website
2.5 (262 reviews)
1.9 (24 reviews)
Reviewer's quote

I purchased some aquarium gravel online through Petco's website. Immediately afterwards I realized I would rather just order it from the store and and do curb side pickup in order to save on shipping. I went to cancel my order through Petco, and the Petco site said you had to call them for...

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I told her I only placed one order and had not been on the website since that order was placed. She insisted it was my fault, and when I received the second order, I could return it for credit but I would have to pay return shipping because it was "my fault. " I told her I would never order from...

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Discounts and Special Offers
2.3 (262 reviews)
1.5 (20 reviews)
Reviewer's quote

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

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I bought a 170$ dog bed that was too small for my dog. I packed it right back up and took it to UPS. 70$. They will not pay for return shipping. I would have bought a larger bed. I will never buy another thing from this company. And will make sure to tell my friends and rescue organizations to...

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Petco and In The Company Of Dogs Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Dog bed
  • Rugs
  • Karen - customer service rep - did seem knowledgeable and polite
Cons
  • Poor customer service
  • How dog was handled
  • Horrible customer service
  • Dishonest business practice
  • Fraudulent business practices
  • No consideration for shipping issue

Petco and In The Company Of Dogs Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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4.2

I was sent, after. 3 weeks, a used item called to exchange was rudely told I would have to send it back, we live 70...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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3.5

I wish I had seen these posts before placing my order. 2 items on backorder, never notified when placing the order. I as...

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Petco and In The Company Of Dogs Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

they charged my VISA $14.95 for a monyhly fee they sid I checked at the end of my purchase now I know I did not. This...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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1

THIS COMPANY IS THE BIGGEST SCAM. Sent me the wrong item (I paid over $200 for a couch cover and they sent me the...

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Petco and In The Company Of Dogs Latest Reviews

Recent published reviews
1.8

Dog Grooming Appointment Cancel Day of, No Resolution...

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No votes

In The Company of Dogs enrolled me in a VIP membership without my knowledge and has been charging me $14.95 per month. I...

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1

Called 877-738-6742 multiple times on 7/1/2020 to resolve a very damaged box that was shipped out to me. The box had ***...

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1

I bought a 170$ dog bed that was too small for my dog. I packed it right back up and took it to UPS. 70$. They will not...

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Petco and In The Company Of Dogs Products and Services

Most reviewed product and services
  • Petco Grooming Service (112 reviews)
  • Petco Customer Care (93 reviews)
  • Petco Manager (89 reviews)
  • In The Company Of Dogs Shipping Service (16 reviews)
  • In The Company Of Dogs Customer Care (15 reviews)
  • In The Company Of Dogs Vip Membership (12 reviews)