PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Petco and In The Company Of Dogs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Petco
In The Company Of Dogs

Petco and In The Company Of Dogs Overview

Total reviews 1009 84
Company responses 0 0
Issues resolved 12 1

Petco and In The Company Of Dogs Consumer Ratings

Rank
64 out of 396 in Pet Stores category
104 out of 396 in Pet Stores category
Customer service
63 in category
85 in category
Price Affordability
57 in category
81 in category
Website
58 in category
83 in category
Discounts and Special Offers
43 in category
73 in category

Petco and In The Company Of Dogs Rating Details

Customer service
1.6 (357 reviews)
1 (42 reviews)
Reviewer's quote

...Terrible customer service..

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...nothing we can do!! I would not recommend this company to anyone!! Horrible customer service!! D Im an Amazon Prime member and Im having Shipping shock, I dont know why I ordered from anyone other than Amazon, boy I wont make that mistake again!! This company is a total rip off..

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Price Affordability
2.4 (301 reviews)
1.9 (27 reviews)
Reviewer's quote

I asked Petco Unleashed to price match yesterday in Dublin CA around 4:00 PT and they refused, so I went to Pet Supplies Plus 2 minutes away. ..

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...The items I was trying to buy? After supposedly canceling my order I turned around and ordered and received them a mere three days later from Amazon at a cheaper price. This company has extreme logistical problems and zero care for customer service. Steer clear of this company at all costs...

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Website
2.4 (288 reviews)
1.8 (26 reviews)
Reviewer's quote

...com is a very jumpy website after clicking on something boxes and drop-down menus move around and you have to wait 5 seconds or so each time. Takes forever to load, and the pictures don't show up. And I have checked my browser settings, and there are no problems there...

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I told her I only placed one order and had not been on the website since that order was placed. She insisted it was my fault, and when I received the second order, I could return it for credit but I would have to pay return shipping because it was "my fault. " I told her I would never order from...

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Discounts and Special Offers
2.3 (286 reviews)
1.4 (23 reviews)
Reviewer's quote

...went to the vet had to get antibiotics and special shampoo. Petco offered me to use the self wash which I tried thinking that would be ok. Nope same thing happened...

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They advertised 15% site wide for order over $95. Everything I wanted to order was "excluded" even though it was a near $500 order. Called to find out why I was no getting the 15% and the girl on the line couldn't even figure out what my issue was. She kept telling me I was trying to make a...

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Petco and In The Company Of Dogs Pros and Cons

Pros
  • Product
  • Variety of goods for sale
  • Clean
  • Dog bed
  • Rugs
  • Nice merchedise
Cons
  • Poor customer service
  • How dog was handled
  • Treatment to pets
  • Dishonest business practice
  • Fraudulent business practices
  • No consideration for shipping issue

Petco and In The Company Of Dogs Most Positive Reviews

Top rated reviews
5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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4.2

I was sent, after. 3 weeks, a used item called to exchange was rudely told I would have to send it back, we live 70...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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3.5

I wish I had seen these posts before placing my order. 2 items on backorder, never notified when placing the order. I as...

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Petco and In The Company Of Dogs Most Critical Reviews

Lowest rated reviews
1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

they charged my VISA $14.95 for a monyhly fee they sid I checked at the end of my purchase now I know I did not. This...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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1

THIS COMPANY IS THE BIGGEST SCAM. Sent me the wrong item (I paid over $200 for a couch cover and they sent me the...

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Petco and In The Company Of Dogs Latest Reviews

Recent published reviews
3

The online receipt does NOT have the company name on it, and it is not a useable format for the Fresh Step's reward syst...

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2.1

They advertised 15% site wide for order over $95. Everything I wanted to order was "excluded" even though it was a near...

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1.5

I just recently ordered like $50 worth of stuff for my puppy and i used a bunch of different promotions and picked up...

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1

I purchased an item from In The Company of Dogs online. Ever since then, they bill my credit card $14.95 for a fake "VIP...

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Petco and In The Company Of Dogs Products and Services

Most reviewed product and services
  • Petco Grooming Service (117 reviews)
  • Petco Manager (91 reviews)
  • Petco Dog Grooming Service (83 reviews)
  • In The Company Of Dogs Shipping Service (16 reviews)
  • In The Company Of Dogs Vip Membership (12 reviews)
  • In The Company Of Dogs Deal (1 review)