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In The Company Of Dogs

1.6
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 63 TOTAL REVIEWS
Rank
64 out of 469
in Pet Stores category
Rating Details
Customer service
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    03:03
  • ISSUES RESOLVED
    25%
Top Products and Services
1.6
15 reviews
2
11 reviews
1.4
10 reviews

Petco

2.2
?

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  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 831 TOTAL REVIEWS
Rank
38 out of 469
in Pet Stores category
Rating Details
Customer service
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    3
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    08:20
  • ISSUES RESOLVED
    0%
Top Products and Services
2.6
101 reviews
3.1
83 reviews
2.8
75 reviews

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Anonymous
#1485938

I have had a very trying experience with The Company of Dogs -ordered a personalized collar for my dog in size small- sent an XS. Called and said they would send a replacement- sent another XS.

Called a 3rd time and was told she saw in the computer that nothing has been done since my last call. On the 4th call was told they sent a size Small a month and a half ago. Needless to say I asked for a refund- let's see how that goes.

During the process I did learn that the company does not do it's own orders and processing - they use a drop 3rd party- seems to be a breakdown in the chain. BE PREPARED if you decide to order from them !!!!!!

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