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  • 1 ISSUES RESOLVED
  • 50 TOTAL REVIEWS
  • $1.7K CLAIMED LOSSES
  • $96 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Karen - customer service rep - did seem knowledgeable and polite 1
  • Dog bed 1

Customers don't like

  • Dishonest business practice3
  • Dishonest business practice poor customer service2
  • Poor customer service1
  • No consideration for shipping issue1
  • Inability of cs to apply during phone order or thereafter1
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Petco

Pet Stores
  • 9 ISSUES RESOLVED
  • 751 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product 7
  • Clean 5
  • Variety of goods for sale 4
  • Friendly customer service 3
  • Use to like the nail clippings 2

Customers don't like

  • Poor customer service31
  • How dog was handled5
  • I do not like petco3
  • Grooming service3
  • Groom3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1485938

I have had a very trying experience with The Company of Dogs -ordered a personalized collar for my dog in size small- sent an XS. Called and said they would send a replacement- sent another XS.

Called a 3rd time and was told she saw in the computer that nothing has been done since my last call. On the 4th call was told they sent a size Small a month and a half ago. Needless to say I asked for a refund- let's see how that goes.

During the process I did learn that the company does not do it's own orders and processing - they use a drop 3rd party- seems to be a breakdown in the chain. BE PREPARED if you decide to order from them !!!!!!