PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about In The Company Of Dogs and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

In The Company Of Dogs
Petco

In The Company Of Dogs and Petco Overview

Total reviews
70
897
Company responses
0
0
Issues resolved
1
11

Petco was first mentioned on PissedConsumer on Feb 17, 2008 and since then this brand received 897 reviews. It is 827 reviews more than In The Company Of Dogs received since Feb 6, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with In The Company Of Dogs customer support team and Petco customer service.

In The Company Of Dogs and Petco Consumer Ratings

Rank
78 out of 503 in Pet Stores category
51 out of 503 in Pet Stores category
Customer service
67 in category
49 in category
Exchange, Refund and Cancellation Policy
50 in category
31 in category
Price Affordability
63 in category
46 in category

According to consumer ratings and reviews, Petco ranks 27 points higher in the Pet Stores category than In The Company Of Dogs. People gave In The Company Of Dogs 1 stars for Customer service criterion in Pet Stores category and it is 69 points higher than the worst rated brand in this category. At the same time, Petco was rated 1.7 stars for Customer service criterion in this category and it is 87 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Petco has a higher rating than In The Company Of Dogs. Regarding Price Affordability criterion, consumers gave In The Company Of Dogs 2 stars and it is 54% greater than other in category. Petco however was rated 2.4 stars and it is 66% greater than other in category.

In The Company Of Dogs and Petco Rating Details

Customer service
1 (34 reviews)
1.7 (291 reviews)
Reviewer's quote

...Thank you, In The Company Of Dogs Customer Service" Unfortunately, the 48 hours passed 10 days ago. I have received no further correspondence from the company. :shock:..

Joanne F

...I immediately called customer service and was told they would not cancel my order. I was then informed that I could return the products to a Petco store for refund minus the cost of shipping. When the co mpany was Smith &Foster I never had this problem..

Michael G
Exchange, Refund and Cancellation Policy
1.4 (25 reviews)
2.2 (214 reviews)
Reviewer's quote

...How embarrassing to get an email from my friend that she received notification of the return, was credited for the gift and charged again for the exchanged item. Amazon they are not! :shock: :shock: :shock: :shock: :shock: :shock: :shock:..

T R

I told her specifically that I wanted a teddy bear or puppy cut and that I wanted to keep his ears square- I didn’t want him shaved anywhere, cause I don’t like any of the traditional poodle cuts- I like the look of a labradoodle. His nails are all kind of cracked and misshapen, and he’s been...

Brandon S
Price Affordability
2 (23 reviews)
2.4 (248 reviews)
Reviewer's quote

...The items I was trying to buy? After supposedly canceling my order I turned around and ordered and received them a mere three days later from Amazon at a cheaper price. This company has extreme logistical problems and zero care for customer service. Steer clear of this company at all costs...

PissedConsumer938386

I use Petco for its very fine dog grooming but I avoid it otherwise because prices are high and it's virtually impossible to locate help for assistance in finding things. Finally, a sales rep showed up, I explained what I was looking for and he showed me to your Bark Broth equivalent, PRN-DOG 8. 4...

Bob O

In The Company Of Dogs and Petco Pros and Cons

Pros
  • Dog bed
  • Rugs
  • Karen - customer service rep - did seem knowledgeable and polite
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Dishonest business practice
  • Fraudulent business practices
  • No consideration for shipping issue
  • Poor customer service
  • How dog was handled
  • Treatment to pets

In The Company Of Dogs and Petco Most Positive Reviews

Top rated reviews
4.3

I was sent, after. 3 weeks, a used item called to exchange was rudely told I would have to send it back, we live 70...

5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

In The Company Of Dogs and Petco Most Critical Reviews

Lowest rated reviews
1

they charged my VISA $14.95 for a monyhly fee they sid I checked at the end of my purchase now I know I did not. This...

1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

In The Company Of Dogs and Petco Latest Reviews

Recent published reviews

Your salesperson did a 'hard sell' sales tactic of some 30 day free trial period for something I was not interested in....

Read all 70 reviews

I bought two bearded dragons from Petco one day apart. They are both a little over two months ago. ( or so we were...

Read all 897 reviews

In The Company Of Dogs and Petco Products and Services

Most reviewed product and services
  • In The Company Of Dogs Shipping Service (15 reviews)
  • In The Company Of Dogs Customer Care (12 reviews)
  • In The Company Of Dogs Vip Membership (11 reviews)
  • Petco Grooming Service (109 reviews)
  • Petco Customer Care (92 reviews)
  • Petco Manager (88 reviews)