PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about In The Company Of Dogs and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

In The Company Of Dogs
Petco

In The Company Of Dogs and Petco Overview

Total reviews 80 981
Company responses 0 0
Issues resolved 1 12

In The Company Of Dogs and Petco Consumer Ratings

Rank
101 out of 384 in Pet Stores category
60 out of 384 in Pet Stores category
Customer service
80 in category
59 in category
Exchange, Refund and Cancellation Policy
63 in category
37 in category
Product or Service Quality
52 in category
49 in category
Value for money
60 in category
43 in category

In The Company Of Dogs and Petco Rating Details

Customer service
1 (39 reviews)
1.7 (340 reviews)
Reviewer's quote

...Thank you, In The Company Of Dogs Customer Service" Unfortunately, the 48 hours passed 10 days ago. I have received no further correspondence from the company. :shock:..

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Called your customer service number, talked to a foreign person, could hardly understand him. The order is stuck at the UPS facility Hodgkins IL sine the 18th July. I need my gate...

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Exchange, Refund and Cancellation Policy
1.3 (28 reviews)
2.2 (256 reviews)
Reviewer's quote

...Cancellation was confirmed by company yet today received 1 item and an outrageous FedEx shipping charge for expedited shipping. Stay away from this dishonest deceptive company who ignores customer requests..

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I asked for a refund and was told “it’s a third party vendor” so they would have to request a refund on my behalf. I called a few days later to see if I could expect my $197 refund and was told they hadn’t heard back from the third party. I asked for a supervisor and they said no one was available...

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Product or Service Quality
1.8 (26 reviews)
1.9 (256 reviews)
Reviewer's quote

...I immediately called customer service and talked to someone who said they could not help me and transferred me to someone else. The someone else said they could not help me and transferred me again to a supervisor named Amy. After looking at both orders, she determined it was my fault...

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unprofessional service, rude, not helpful for clients or customers..

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Value for money
1.6 (25 reviews)
2.2 (222 reviews)
Reviewer's quote

These people have taken the liberty of taking money out of my account for no reason. Put it *** back. NOW..

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...I have spent extra time and money to reorder from a different reputable place that specializes in these insects. I will never buy from petco live animals/. insects ever again...

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In The Company Of Dogs and Petco Pros and Cons

Pros
  • Dog bed
  • Rugs
  • Karen - customer service rep - did seem knowledgeable and polite
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Dishonest business practice
  • Fraudulent business practices
  • No consideration for shipping issue
  • Poor customer service
  • How dog was handled
  • Treatment to pets

In The Company Of Dogs and Petco Most Positive Reviews

Top rated reviews
4.2

I was sent, after. 3 weeks, a used item called to exchange was rudely told I would have to send it back, we live 70...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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3.5

I wish I had seen these posts before placing my order. 2 items on backorder, never notified when placing the order. I as...

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5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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In The Company Of Dogs and Petco Most Critical Reviews

Lowest rated reviews
1

they charged my VISA $14.95 for a monyhly fee they sid I checked at the end of my purchase now I know I did not. This...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

THIS COMPANY IS THE BIGGEST SCAM. Sent me the wrong item (I paid over $200 for a couch cover and they sent me the...

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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In The Company Of Dogs and Petco Latest Reviews

Recent published reviews
No votes

In The Company of Dogs enrolled me in a VIP membership without my knowledge and has been charging me $14.95 per month. I...

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No votes

Bought my 12 year old a hamster. The hamster got out of her habitrail. I took her to get another one because of all the...

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1

I bought a 170$ dog bed that was too small for my dog. I packed it right back up and took it to UPS. 70$. They will not...

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1

unprofessional service, rude, not helpful for clients or customers.

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In The Company Of Dogs and Petco Products and Services

Most reviewed product and services
  • In The Company Of Dogs Shipping Service (16 reviews)
  • In The Company Of Dogs Customer Care (15 reviews)
  • In The Company Of Dogs Vip Membership (12 reviews)
  • Petco Grooming Service (112 reviews)
  • Petco Customer Care (96 reviews)
  • Petco Manager (91 reviews)