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In The Company Of Dogs
Petco

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

In The Company Of Dogs

In The Company Of Dogs

1.5
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 69 TOTAL REVIEWS
Rank
80 out of 499
in Pet Stores category
Rating Details
Customer service
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    14
  • SUCCESSFUL
    36%
  • AVG CALL DURATION
    03:03
  • ISSUES RESOLVED
    29%
Top Products and Services
1.6
15 reviews
2
12 reviews
1.3
11 reviews
Petco

Petco

2.1
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 886 TOTAL REVIEWS
Rank
51 out of 499
in Pet Stores category
Rating Details
Customer service
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    60%
  • AVG CALL DURATION
    06:13
  • ISSUES RESOLVED
    0%
Top Products and Services
2.2
108 reviews
2.7
92 reviews
3
88 reviews

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Anonymous
#1485938

I have had a very trying experience with The Company of Dogs -ordered a personalized collar for my dog in size small- sent an XS. Called and said they would send a replacement- sent another XS.

Called a 3rd time and was told she saw in the computer that nothing has been done since my last call. On the 4th call was told they sent a size Small a month and a half ago. Needless to say I asked for a refund- let's see how that goes.

During the process I did learn that the company does not do it's own orders and processing - they use a drop 3rd party- seems to be a breakdown in the chain. BE PREPARED if you decide to order from them !!!!!!

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