PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Sauder Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Sauder Furniture

Ikea and Sauder Furniture Overview

Total reviews
952
74
Company responses
0
0
Issues resolved
1
1

Ikea and Sauder Furniture Consumer Ratings

Rank
338 out of 1493 in Furniture and Decor category
227 out of 1493 in Furniture and Decor category
Customer service
308 in category
105 in category
Website
351 in category
161 in category
Product or Service Quality
232 in category
281 in category
Reliability
204 in category
270 in category

Ikea and Sauder Furniture Rating Details

Customer service
1.2 (248 reviews)
2.2 (24 reviews)
Reviewer's quote

...Called customer service , not accepting calls . Waited 2hours on chat line. No time to wait longer...

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...Customer service was excellent!!!! The product description was clear and precise so no hidden surprises. New what I was buying and happy with purchase and customer service :)..

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Website
1.8 (192 reviews)
2.6 (21 reviews)
Reviewer's quote

The only contact possible on the Company website is cancel order, I don't want to cancel an order, I want to ASK A QUESTIION!! GIVE MRE A CHOPICE IKEA COME GET WITH THE PROGRAM!!!Make more options availb el on the contyact form..

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My only reservation was the imitation wood look particularly on the sides, but I knew what I was getting because of the 360 degree view on their website. I've put a runner on it to cover some of that and it looks great! I'm very pleased with the stand and the price and with the service I received...

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Product or Service Quality
1.6 (185 reviews)
1.5 (34 reviews)
Reviewer's quote

Went to food service, ordered, and paid for 2 hot dogs. Watched male cashier take money and give change back in a pair of gloves. Then he walked over and started to pull out 2 buns...

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...We either lack tools, skills, or hands and the products must be relatively easy to assemble. The cherry hutch I ordered required me to have more than two hands in order to line up ten holes while holding two pieces to keep them from falling over and snapping their joins. I failed...

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Reliability
1.4 (176 reviews)
1.2 (23 reviews)
Reviewer's quote

Never in my life have I experience since disgusting customer service. Considering how large this company is and how much they make, you would think customer service is at the forefront for them. Nope. I will take this as far as it needs to go because I also work for a large corporation and I would...

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Only buy preassembled. Save yourself the same headache I have.I followed the instructions and I even circle where the screws went.What a disaster. I can't use this as an office piece. I will buy from someone else. Very very dissatisfied and buyer beware!!

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Ikea and Sauder Furniture Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Furniture has good design
  • Price
  • No pros
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Bad quality of furniture
  • Quality
  • Poor quality

Ikea and Sauder Furniture Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

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5

I purchased an entertainment cabinet from Walmart (Better homes and gardens product) and when I got it home there was...

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4.7

Ikea in Miami is an awesome store, but it's confusing. The weekends are crazy, I needed a lot if help and a worker...

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4.8

I recently purchased a tv stand from Sauder (Coral Cape Collection). It was one of only a few that I could find...

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Ikea and Sauder Furniture Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

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1

I bought a Sauder tv stand from Mathis Brothers. My husband put it together correctly according to the instructions ...

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1

See attached photo , 2 1/2 hrs of waiting until a response !!!
One shipment , we never received as forwarding agent stat...

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1

Furniture assembled poorly. Didn't fit together, screws holes not predrilled on certain pieces, drawers don't work...

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Ikea and Sauder Furniture Latest Reviews

Recent published reviews
2.8

Parts missing from order I i am putting my night made ordeal in a very very short statement for a very long experience...

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2.8

Sauder needs to remember that the customers are not professional cabinet makers. We either lack tools, skills, or hands...

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3.4

Ordered cabinets was told 4-5 days then told one cabinet another week then told 3 more weeks finally arrived they give...

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4.3

I purchased a Sauder desk on line. It came quickly. On assembling desk found if read the instructions carefully no...

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Ikea and Sauder Furniture Products and Services

Most reviewed product and services
  • Ikea Delivery Service (165 reviews)
  • Ikea Customer Care (77 reviews)
  • Ikea Cabinet (37 reviews)
  • Sauder Furniture Desk (14 reviews)
  • Sauder Furniture Cabinet (7 reviews)
  • Sauder Furniture Tv Stand (5 reviews)