PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Sauder Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Sauder Furniture

Ikea and Sauder Furniture Overview

Total reviews
893
68
Company responses
0
0
Issues resolved
1
1

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 893 reviews. It is 825 reviews more than Sauder Furniture received since Apr 12, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sauder Furniture customer support team than with Ikea customer service.

Ikea and Sauder Furniture Consumer Ratings

Rank
306 out of 2125 in Furniture and Decor category
242 out of 2125 in Furniture and Decor category
Customer service
288 in category
127 in category
Staff
294 in category
137 in category
Website
318 in category
180 in category

According to consumer ratings and reviews, Sauder Furniture ranks 64 points higher in the Furniture and Decor category than Ikea. People gave Ikea 1.2 stars for Customer service criterion in Furniture and Decor category and it is 306 points higher than the worst rated brand in this category. At the same time, Sauder Furniture was rated 2 stars for Customer service criterion in this category and it is 467 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sauder Furniture has a higher rating than Ikea. Regarding Website criterion, consumers gave Ikea 1.9 stars and it is 53% worse than other in category. Sauder Furniture however was rated 2.5 stars and it is 70% greater than other in category.

Ikea and Sauder Furniture Rating Details

Customer service
1.2 (210 reviews)
2 (21 reviews)
Reviewer's quote

It is impossible to call a local store direct and their central answer service seems to be staffed by people who haven't a clue and have to put you on hold while they call the secret number to the store near you. They no longer sell the traditional Scandinavian foods that are a major reason for a...

PissedConsumer1715876

...The company‘s customer service is comprised of the same *** quality as your furniture which means you don’t get help Remember my warning do not buy anything from this company I have canceled my other three orders..

PissedConsumer1433567
Staff
1.5 (165 reviews)
2.2 (21 reviews)
Reviewer's quote

...” I filed a complaint w/Customer Service and a staff member was assigned to my case. She apologized, arranged new install date (Aug 3rd)and awarded compensation. (My daughter was present as a witness in all meetings) On Aug 3rd, the installer’s failed to show...

susan l

**DO NOT BUY THIS DESK READ BELOW**Where do i even start with this desk. First off this desk took 3 weeks to ship from OHIO to NEW YORK. I could’ve drove there and back in 16 hours. So i open the one book they ship it in and one of the legs is completely broke(picture above). That’s just the start....

PissedConsumer1670658
Website
1.9 (162 reviews)
2.5 (20 reviews)
Reviewer's quote

On May 31st, I went on online and confirmed my order on the website On June 1st, I called Ikea Customer Service to inquire about the delivery and was told that my order had been canceled. I got NO explanation why and was told that I got just go back online and order AGAIN. I said that I would not...

Pat H

I went onto Sauders website and listed the parts needed and received a conformation that the parts will arrive to me in about a week. The process for replacing the items was so easy and no cost to me with the information I provided. It is rare that a company nowadays has this kind of integrity and...

Jennifer S

Ikea and Sauder Furniture Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Furniture has good design
  • Price
  • Looks good in catalog
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Bad quality of furniture
  • Quality
  • Failure to honor warranty

Ikea and Sauder Furniture Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

5

I purchased an entertainment cabinet from Walmart (Better homes and gardens product) and when I got it home there was...

Ikea and Sauder Furniture Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

1

I bought a Sauder tv stand from Mathis Brothers. My husband put it together correctly according to the instructions ...

Ikea and Sauder Furniture Latest Reviews

Recent published reviews
1

Their automated phone system disconnects repeatedly after getting through to the last menu item.
It is impossible to call...

Read all 893 reviews

Watching Netflix documentary about rta furniture. Just found out the founder of IKEA was a member of the Swedish NAZI...

Read all 68 reviews

Ikea and Sauder Furniture Products and Services

Most reviewed product and services
  • Ikea Delivery Service (157 reviews)
  • Ikea Customer Care (75 reviews)
  • Ikea Cabinet (35 reviews)
  • Sauder Furniture Desk (11 reviews)
  • Sauder Furniture Cabinet (7 reviews)
  • Sauder Furniture Tv Stand (5 reviews)