PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Sauder Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Sauder Furniture

Ikea and Sauder Furniture Overview

Total reviews
894
69
Company responses
0
0
Issues resolved
1
1

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 894 reviews. It is 825 reviews more than Sauder Furniture received since Apr 12, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sauder Furniture customer support team than with Ikea customer service.

Ikea and Sauder Furniture Consumer Ratings

Rank
309 out of 1894 in Furniture and Decor category
240 out of 1894 in Furniture and Decor category
Customer service
295 in category
134 in category
Website
323 in category
183 in category
Staff
292 in category
141 in category

According to consumer ratings and reviews, Sauder Furniture ranks 69 points higher in the Furniture and Decor category than Ikea. People gave Ikea 1.2 stars for Customer service criterion in Furniture and Decor category and it is 310 points higher than the worst rated brand in this category. At the same time, Sauder Furniture was rated 1.9 stars for Customer service criterion in this category and it is 471 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Sauder Furniture has a higher rating than Ikea. Regarding Staff criterion, consumers gave Ikea 1.5 stars and it is 52% greater than other in category. Sauder Furniture however was rated 2.2 stars and it is 77% greater than other in category.

Ikea and Sauder Furniture Rating Details

Customer service
1.2 (211 reviews)
1.9 (22 reviews)
Reviewer's quote

...The Byzantine automated series of prompts results in a "transferring you to our customer service team," followed by "we did not receive your selection within the time allowed" and a hangup. Web site is similarly wonky. I will never purchase from these people again..

Gregory M

...The company‘s customer service is comprised of the same *** quality as your furniture which means you don’t get help Remember my warning do not buy anything from this company I have canceled my other three orders..

PissedConsumer1433567
Website
1.9 (164 reviews)
2.5 (20 reviews)
Reviewer's quote

On May 31st, I went on online and confirmed my order on the website On June 1st, I called Ikea Customer Service to inquire about the delivery and was told that my order had been canceled. I got NO explanation why and was told that I got just go back online and order AGAIN. I said that I would not...

Pat H

I went onto Sauders website and listed the parts needed and received a conformation that the parts will arrive to me in about a week. The process for replacing the items was so easy and no cost to me with the information I provided. It is rare that a company nowadays has this kind of integrity and...

Jennifer S
Staff
1.5 (164 reviews)
2.2 (21 reviews)
Reviewer's quote

...” I filed a complaint w/Customer Service and a staff member was assigned to my case. She apologized, arranged new install date (Aug 3rd)and awarded compensation. (My daughter was present as a witness in all meetings) On Aug 3rd, the installer’s failed to show...

susan l

**DO NOT BUY THIS DESK READ BELOW**Where do i even start with this desk. First off this desk took 3 weeks to ship from OHIO to NEW YORK. I could’ve drove there and back in 16 hours. So i open the one book they ship it in and one of the legs is completely broke(picture above). That’s just the start....

PissedConsumer1670658

Ikea and Sauder Furniture Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Furniture has good design
  • Price
  • Looks good in catalog
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Bad quality of furniture
  • Quality
  • Failure to honor warranty

Ikea and Sauder Furniture Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

5

I purchased an entertainment cabinet from Walmart (Better homes and gardens product) and when I got it home there was...

Ikea and Sauder Furniture Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

1

I bought a Sauder tv stand from Mathis Brothers. My husband put it together correctly according to the instructions ...

Ikea and Sauder Furniture Latest Reviews

Recent published reviews
1.5

Purchased a kitchen. All the sales staff try their best and even the call center staff are reasonable good at answering...

Read all 894 reviews
1.8

I purchased a400.00 l shaped desk .it was a nightmare to put together!! Some of the screw holes were not in the right...

Read all 69 reviews

Ikea and Sauder Furniture Products and Services

Most reviewed product and services
  • Ikea Delivery Service (158 reviews)
  • Ikea Customer Care (76 reviews)
  • Ikea Cabinet (35 reviews)
  • Sauder Furniture Desk (12 reviews)
  • Sauder Furniture Cabinet (7 reviews)
  • Sauder Furniture Tv Stand (5 reviews)