PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and MyPillow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
MyPillow

Ikea and MyPillow Overview

Total reviews
916
3830
Company responses
0
0
Issues resolved
1
12

Ikea and MyPillow Consumer Ratings

Rank
335 out of 1482 in Furniture and Decor category
51 out of 207 in Bed and Bath category
Customer service
303 in category
26 in category
Exchange, Refund and Cancellation Policy
192 in category
24 in category
Website
332 in category
44 in category
Product or Service Quality
221 in category
33 in category

Ikea and MyPillow Rating Details

Customer service
1.2 (223 reviews)
1.8 (1375 reviews)
Reviewer's quote

...Very frustrating!!! IKEA needs to re-evaluate what customer service is supposed to be..

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I cannot reach anyone through the customer service line and they do not reply to emails after four weeks of trying. There is a pandemic and I do understand that but why not reach out and at least extend the return deadline if they are short-staffed? They have spammed me with dozens of emails so if...

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Exchange, Refund and Cancellation Policy
1.5 (177 reviews)
1.8 (1329 reviews)
Reviewer's quote

They will charge extra delivery fees and you can not return for refund. This is unacceptable. I will not purchase any more with Ikea..

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I have been trying for weeks to receive a refund on a mypillow topper! I was told to get a refund that i needed to donate it to a non-profit organization and send the reciept with RMA # and i would get my refund! I am so frustrated, no one will answer the phone or return my call. The address they...

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Website
1.9 (175 reviews)
2.1 (1327 reviews)
Reviewer's quote

...I have screenshot proof of your website telling me one hour that I have an order. Then three hours later, the order does not exist. That's called THEFT! I called my bank and like I mentioned, nothing was reimbursed to me..

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...By clicking submit, you'll be giving us your permission to share your name and comments with others here on our website and in our advertising..

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Product or Service Quality
1.7 (170 reviews)
1.7 (1574 reviews)
Reviewer's quote

...since then 3- overcharging my credit card (my total on the bill and what they charged my cc are not the same) 4- no way to send an email to get customer service 5- no way to reach anyone by phone 6- their chat service is always "full" 7- finally reached someone last week for like 10minutes after waiting hours and days only to...

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as shes a supervisor for customer service and left a voicemail for her and never received any call back from anyone! Im very angry with the service and information I have received from Abigail M. I will be donating MyPillow to homeless as I no longer support this company if Im going to receive or...

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Ikea and MyPillow Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Extreme comfort
  • Great product
  • Awesome peaceful sleep
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Pillow quality
  • False advertising
  • Customer service

Ikea and MyPillow Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

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5

I used to wake up several times a night with neck pain, having to adjust my pillows. I have purchased so many different...

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4.7

Ikea in Miami is an awesome store, but it's confusing. The weekends are crazy, I needed a lot if help and a worker...

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5

I bought 2 pillows, one for me, one for my husband, and got a small travel pillow. He liked his right from the start. Mi...

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Ikea and MyPillow Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

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1

The pillow bunches up on the sides and I am constantly waking up to readjust to my head. I have a stiff neck and have...

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1

See attached photo , 2 1/2 hrs of waiting until a response !!!
One shipment , we never received as forwarding agent stat...

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1

I bought My Pillow during the BOGO promotion. They charged me $100.00+ for two queens. At 74 I feel I got "taken". ...

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Ikea and MyPillow Latest Reviews

Recent published reviews
No votes

I placed an order on 4/30/2020, for things I decided I would prefer to purchase in store once Oregon opens up again for...

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1

I have left so many emails and messages Im tired of calling and speaking to those who only take orders and your money!!!

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2.3

Website says On-Line Orders are being accepted. System will not permit the completion of the order. Phone calls end up...

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No votes

All of these are extremely annoying and grossly overplayed!!! Hoping that these comments make a difference. I have...

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Ikea and MyPillow Products and Services

Most reviewed product and services
  • Ikea Delivery Service (162 reviews)
  • Ikea Customer Care (77 reviews)
  • Ikea Cabinet (36 reviews)
  • Mypillow Pillow (2410 reviews)
  • Mypillow Commercial (252 reviews)
  • Mypillow Buy One Get One Free Deal (139 reviews)