PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Living Spaces as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Living Spaces

Ikea and Living Spaces Overview

Total reviews
893
570
Company responses
0
0
Issues resolved
1
4

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 893 reviews. It is 323 reviews more than Living Spaces received since May 28, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Living Spaces customer support team than with Ikea customer service.

Ikea and Living Spaces Consumer Ratings

Rank
306 out of 2130 in Furniture and Decor category
319 out of 2130 in Furniture and Decor category
Customer service
285 in category
271 in category
Exchange, Refund and Cancellation Policy
181 in category
235 in category
Staff
293 in category
224 in category

According to consumer ratings and reviews, Ikea ranks 13 points higher in the Furniture and Decor category than Living Spaces. People gave Ikea 1.2 stars for Customer service criterion in Furniture and Decor category and it is 309 points higher than the worst rated brand in this category. At the same time, Living Spaces was rated 1.2 stars for Customer service criterion in this category and it is 323 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ikea has a higher rating than Living Spaces. Regarding Staff criterion, consumers gave Ikea 1.5 stars and it is 51% greater than other in category. Living Spaces however was rated 1.8 stars and it is 62% greater than other in category.

Ikea and Living Spaces Rating Details

Customer service
1.2 (210 reviews)
1.2 (290 reviews)
Reviewer's quote

It is impossible to call a local store direct and their central answer service seems to be staffed by people who haven't a clue and have to put you on hold while they call the secret number to the store near you. They no longer sell the traditional Scandinavian foods that are a major reason for a...

PissedConsumer1715876

...How ridiculous is that!! The “manager” Pablo had no personality and definitely lacked customer service skills. I could see they were hard up for talent to make this guy a manager..

PissedConsumer1716445
Exchange, Refund and Cancellation Policy
1.5 (169 reviews)
1.3 (237 reviews)
Reviewer's quote

Store : IKEA , North York, TorontoI returned a mattress on 11th June, two guys from ikea came and delivered the new mattress and picked up the old one. I've been following up ever since and ikea customer care is telling me that their system shows that no pick up was made nor has the product been...

Vishwas

They try to sell you the brand name which are more expensive offering a 30 comfort return policy and tell you that their brand does not offer the 30 day return policy. I wanted to exchange not return. Well I slept on my mattress one night and it was far more firmer than the one I laid on at the...

Alan C
Staff
1.5 (165 reviews)
1.8 (255 reviews)
Reviewer's quote

...” I filed a complaint w/Customer Service and a staff member was assigned to my case. She apologized, arranged new install date (Aug 3rd)and awarded compensation. (My daughter was present as a witness in all meetings) On Aug 3rd, the installer’s failed to show...

susan l

...So yes, the stores are nice, the retail staff are nice, but the structural integrity of the furniture is lacking and its appears Living Spaces does not honor their warranty. We spent approx. $5K here and only hope you don't make the same mistake...

Brian G

Ikea and Living Spaces Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Showroom
  • Salesperson
  • Product selection
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Customer service
  • Quality of products or service
  • Unprofessional customer service

Ikea and Living Spaces Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

5

My husband and I had stopped at Living Spaces the week leading up to Memorial Day to check out their sales and purchase...

Ikea and Living Spaces Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

1

Living Spaces has horrible customer service and they put you off by saying someone will call back and they never do. My...

Ikea and Living Spaces Latest Reviews

Recent published reviews
1

Their automated phone system disconnects repeatedly after getting through to the last menu item.
It is impossible to call...

Read all 893 reviews
1

These scammers have no shame. My girlfriend tried to order a couch, chair and dresser from LS. They arrived damaged so...

Read all 570 reviews

Ikea and Living Spaces Products and Services

Most reviewed product and services
  • Ikea Delivery Service (157 reviews)
  • Ikea Customer Care (75 reviews)
  • Ikea Cabinet (35 reviews)
  • Living Spaces Sofa (93 reviews)
  • Living Spaces Customer Care (50 reviews)
  • Living Spaces Recliner (27 reviews)