PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Living Spaces as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Living Spaces

Ikea and Living Spaces Overview

Total reviews
916
582
Company responses
0
0
Issues resolved
1
5

Ikea and Living Spaces Consumer Ratings

Rank
334 out of 1478 in Furniture and Decor category
345 out of 1478 in Furniture and Decor category
Customer service
303 in category
287 in category
Exchange, Refund and Cancellation Policy
191 in category
243 in category
Website
333 in category
241 in category
Product or Service Quality
221 in category
283 in category

Ikea and Living Spaces Rating Details

Customer service
1.2 (223 reviews)
1.2 (298 reviews)
Reviewer's quote

...Very frustrating!!! IKEA needs to re-evaluate what customer service is supposed to be..

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... away! Why it took three days of frustration trying to get in touch with someone to help at the main number is beyond me! This is certainly an example of poor customer service and does not encourage me to go there again and I will certainly voice my opinion to others as well....

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Exchange, Refund and Cancellation Policy
1.5 (177 reviews)
1.3 (242 reviews)
Reviewer's quote

They will charge extra delivery fees and you can not return for refund. This is unacceptable. I will not purchase any more with Ikea..

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...paying nearly 2,000 dollars for a new living room set and dining set for our family, I was told by a customer service rep that they would NOT pick up or exchange the products (all of which are under warranty) unless I first disassembled my entire dining room set. I will not spend any more of my time...

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Website
1.9 (175 reviews)
2.2 (220 reviews)
Reviewer's quote

...I have screenshot proof of your website telling me one hour that I have an order. Then three hours later, the order does not exist. That's called THEFT! I called my bank and like I mentioned, nothing was reimbursed to me..

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Im writing this review because I could not find a way on their website to write an honest review and I want someone to read it from Living Spaces, because any major chain can sell you a set of sofas with warranty, but that doesn't guarantee that they will help you resolve an issue like the one I...

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Product or Service Quality
1.7 (170 reviews)
1.4 (257 reviews)
Reviewer's quote

...since then 3- overcharging my credit card (my total on the bill and what they charged my cc are not the same) 4- no way to send an email to get customer service 5- no way to reach anyone by phone 6- their chat service is always "full" 7- finally reached someone last week for like 10minutes after waiting hours and days only to...

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...words! We are ready to do a campaign against your store or a commercial featuring "all the wrinkled sofas" that we received! This is extremely poor customer service all the way around n the way we have been treated is ridiculous. Rachael stated someone dropped the first call w photos n did not get appt. set...

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Ikea and Living Spaces Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Showroom
  • Salesperson
  • Product selection
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Customer service
  • Dont take care of their customer
  • Unprofessional customer service

Ikea and Living Spaces Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

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5

It seems like Living Spaces is sleeping most of the time and is only awake when it's time to deposit the check. Worst e...

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4.7

Ikea in Miami is an awesome store, but it's confusing. The weekends are crazy, I needed a lot if help and a worker...

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5

We had a very positive experience with Living Spaces in Vista, CA. We ordered our sofa in our preferred color - teal -...

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Ikea and Living Spaces Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

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1

Living Spaces has horrible customer service and they put you off by saying someone will call back and they never do. My...

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1

See attached photo , 2 1/2 hrs of waiting until a response !!!
One shipment , we never received as forwarding agent stat...

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1

2014-Sep-29

My husband and I went to the Scottsdale location yesterday to purchase a dining table and coffee table. We...

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Ikea and Living Spaces Latest Reviews

Recent published reviews
No votes

I placed an order on 4/30/2020, for things I decided I would prefer to purchase in store once Oregon opens up again for...

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3.3

I purchased some furniture items and the rep said he would email my receipt. I did not get the receipt and after a day...

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2.3

Website says On-Line Orders are being accepted. System will not permit the completion of the order. Phone calls end up...

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1

I purchased a living room set with the addl warranty under 1 year ago. The sofa broke and set up repair with SAW Enterpr...

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Ikea and Living Spaces Products and Services

Most reviewed product and services
  • Ikea Delivery Service (162 reviews)
  • Ikea Customer Care (77 reviews)
  • Ikea Cabinet (36 reviews)
  • Living Spaces Sofa (95 reviews)
  • Living Spaces Customer Care (50 reviews)
  • Living Spaces Recliner (27 reviews)