PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Klaussner and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Klaussner
Ikea

Klaussner and Ikea Overview

Total reviews
47
893
Company responses
0
0
Issues resolved
1
1

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 893 reviews. It is 846 reviews more than Klaussner received since Nov 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Klaussner customer support team than with Ikea customer service.

Klaussner and Ikea Consumer Ratings

Rank
278 out of 2127 in Furniture and Decor category
306 out of 2127 in Furniture and Decor category
Product or Service Quality
302 in category
206 in category
Reliability
348 in category
186 in category
Exchange, Refund and Cancellation Policy
126 in category
182 in category

According to consumer ratings and reviews, Klaussner ranks 28 points higher in the Furniture and Decor category than Ikea. People gave Klaussner 1.3 stars for Product or Service Quality criterion in Furniture and Decor category and it is 232 points higher than the worst rated brand in this category. At the same time, Ikea was rated 1.7 stars for Product or Service Quality criterion in this category and it is 328 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Ikea has a higher rating than Klaussner. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Klaussner 1.8 stars and it is 76% greater than other in category. Ikea however was rated 1.5 stars and it is 66% greater than other in category.

Klaussner and Ikea Rating Details

Product or Service Quality
1.3 (14 reviews)
1.7 (160 reviews)
Reviewer's quote

...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

Joycee O

Customer Service Experience Manager “will not read any further emails” from me. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. His NewVoiceMedia report follows: “Brands are failing to create the positive,...

Vidya
Reliability
1 (10 reviews)
1.4 (149 reviews)
Reviewer's quote

I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told verbally how the sofa is a Klaussner and will last for a lifetime, I will stand adamant in the fact the support on the body is lacking and in fact is sending me to a chiropractor and...

Kristina L

Their automated phone system disconnects repeatedly after getting through to the last menu item.It is impossible to call a local store direct and their central answer service seems to be staffed by people who haven't a clue and have to put you on hold while they call the secret number to the store...

PissedConsumer1715876
Exchange, Refund and Cancellation Policy
1.8 (10 reviews)
1.5 (169 reviews)
Reviewer's quote

Worst sofa ever! Back cushions have pulled the fabric on the sofa and have fallen apart. They cannot be restuffed as there is no zipper or opening for the back cushions. The corner area seat cushion has sunk. You cannot get out of the sofa! Already had the support for the back of the sofa where it...

Tonda

Store : IKEA , North York, TorontoI returned a mattress on 11th June, two guys from ikea came and delivered the new mattress and picked up the old one. I've been following up ever since and ikea customer care is telling me that their system shows that no pick up was made nor has the product been...

Vishwas

Klaussner and Ikea Pros and Cons

Pros
  • Look of the furniture
  • To scream
  • Stain resistant and no fading of fabric
  • Product
  • Dissapointed
  • Furniture
Cons
  • Warranty issues
  • Want take return on defective item
  • Uneven cushions
  • Customer service
  • Response to problem
  • Worst customer service

Klaussner and Ikea Most Positive Reviews

Top rated reviews
5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

Klaussner and Ikea Most Critical Reviews

Lowest rated reviews
1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

Klaussner and Ikea Latest Reviews

Recent published reviews
1.8

Purchased two Kamiah recliners. When delivered each had issues and within a day other issues were found. Klaussner took...

Read all 47 reviews
1

Their automated phone system disconnects repeatedly after getting through to the last menu item.
It is impossible to call...

Read all 893 reviews

Klaussner and Ikea Products and Services

Most reviewed product and services
  • Klaussner Sofa (25 reviews)
  • Klaussner Recliner (2 reviews)
  • Ikea Delivery Service (157 reviews)
  • Ikea Customer Care (75 reviews)
  • Ikea Cabinet (35 reviews)