PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Klaussner and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Klaussner
Ikea

Klaussner and Ikea Overview

Total reviews
57
990
Company responses
0
0
Issues resolved
1
1

Klaussner and Ikea Consumer Ratings

Rank
357 out of 1511 in Furniture and Decor category
346 out of 1511 in Furniture and Decor category
Product or Service Quality
337 in category
232 in category
Price Affordability
208 in category
183 in category
Exchange, Refund and Cancellation Policy
151 in category
192 in category
Style and Design
298 in category
209 in category

Klaussner and Ikea Rating Details

Product or Service Quality
1.2 (17 reviews)
1.7 (202 reviews)
Reviewer's quote

...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

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Customer service is terrible, no knowledge on anything about the system, no options to search for missing orders either to contact other warehouse to get status on an order thats been missing for 2 weeks. Atlanta employees are the worst, they have no capability to explain nor offer assistance at...

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Price Affordability
2.5 (13 reviews)
2.7 (168 reviews)
Reviewer's quote

I ordered and paid for a love seat through Sam's Company, and was told it would takeup to 60 days for delivery. Several inquiries to the manufacturer (Klaussner) were not responded to. Still awaiting some communication.

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00 due to the fact I gave the quoted price to clients, which they have paid and they do not feel they are responsible for the additional charge. Right out of the box, the microwave and the refrigerator do NOT work at all. I am having to sit around and wait until their repair company comes and finds...

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Exchange, Refund and Cancellation Policy
1.7 (13 reviews)
1.5 (211 reviews)
Reviewer's quote

...The furniture company we purchased it from refused a refund until we actively pursued the case through The Division of Consumer Affairs. BEWARE! ..

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...Later I was trying to cancel the order, but it was impossible to do so ('cancellation window has been closed') http://potapov-nature. com/ikea/Screenshot2020-06-18. png So, I was waiting for 30 days delivery, as was suggested by the consumer regulations in the USA, but nothing happened...

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Style and Design
2.3 (12 reviews)
2.9 (169 reviews)
Reviewer's quote

After owning a Klaussner sofa for 2 years, the fabric is wearing away.After submitting photos and the original receipt, they would do nothing to help me.Poor quality.

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Let me give you a short summary on my “experience” with purchasing a kitchen from Ikea Step 1- design & measurement Done with Ikea 3rd party. 1. Measurement wrong- see attached picture of short drawer & wide corner panel piece- should be a wider drawer confirmed by installers that a wide drawer...

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Klaussner and Ikea Pros and Cons

Pros
  • Look of the furniture
  • Stain resistant and no fading of fabric
  • To scream
  • Dissapointed
  • Product
  • Furniture
Cons
  • Warranty issues
  • Want take return on defective item
  • Received with damage and defective issues
  • Customer service
  • Response to problem
  • Worst customer service

Klaussner and Ikea Most Positive Reviews

Top rated reviews
5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

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5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

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3.8

I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told...

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4.7

Ikea in Miami is an awesome store, but it's confusing. The weekends are crazy, I needed a lot if help and a worker...

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Klaussner and Ikea Most Critical Reviews

Lowest rated reviews
1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

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1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

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1

I have been trying for months to find a replacement slipcover for my Jenny Sofa from Klaussner. It's impossible...and...

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1

See attached photo , 2 1/2 hrs of waiting until a response !!!
One shipment , we never received as forwarding agent stat...

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Klaussner and Ikea Latest Reviews

Recent published reviews
1

Purchased the castaway 3 piece set from factory direct furniture Canada. Fabric started to have damage with tangled matt...

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1

This is ridiculous... after waiting 6 hours on Tuesday for my delivery, your truck showed up today unannounced giving me...

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No votes

First email sent to you on 12 June 2020, We are sending this again in hopes you can respond as soon as possible to resol...

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1.9

Customer service is terrible, no knowledge on anything about the system, no options to search for missing orders either...

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Klaussner and Ikea Products and Services

Most reviewed product and services
  • Klaussner Sofa (28 reviews)
  • Klaussner Recliner (3 reviews)
  • Ikea Delivery Service (172 reviews)
  • Ikea Customer Care (78 reviews)
  • Ikea Cabinet (37 reviews)