PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Klaussner as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Klaussner

Ikea and Klaussner Overview

Total reviews
894
49
Company responses
0
0
Issues resolved
1
1

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 894 reviews. It is 845 reviews more than Klaussner received since Nov 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Klaussner customer support team than with Ikea customer service.

Ikea and Klaussner Consumer Ratings

Rank
310 out of 1895 in Furniture and Decor category
322 out of 1895 in Furniture and Decor category
Exchange, Refund and Cancellation Policy
183 in category
126 in category
Website
322 in category
80 in category
Staff
298 in category
122 in category

According to consumer ratings and reviews, Ikea ranks 12 points higher in the Furniture and Decor category than Klaussner. People gave Ikea 1.5 stars for Exchange, Refund and Cancellation Policy criterion in Furniture and Decor category and it is 389 points higher than the worst rated brand in this category. At the same time, Klaussner was rated 1.8 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 446 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Klaussner has a higher rating than Ikea. Regarding Staff criterion, consumers gave Ikea 1.5 stars and it is 52% worse than other in category. Klaussner however was rated 2.4 stars and it is 79% greater than other in category.

Ikea and Klaussner Rating Details

Exchange, Refund and Cancellation Policy
1.5 (169 reviews)
1.8 (10 reviews)
Reviewer's quote

I bought a bed in three parts and had to return one part for a refund. (The laminated slats made my wife sick) and when I called they said no problem, "We will send a shipping label to return the slats and refund your $30. ) Lovely Scandinavian efficiency...

John S

...The furniture company we purchased it from refused a refund until we actively pursued the case through The Division of Consumer Affairs. BEWARE! ..

Timeka
Website
1.9 (164 reviews)
3.1 (9 reviews)
Reviewer's quote

On May 31st, I went on online and confirmed my order on the website On June 1st, I called Ikea Customer Service to inquire about the delivery and was told that my order had been canceled. I got NO explanation why and was told that I got just go back online and order AGAIN. I said that I would not...

Pat H

I ordered an Ottoman for my sectional sofa November 21st 2019. It took 4 weeks to receive it and it was the wrong size. The store I bought it from Discount City Furniture called the sale rep for the area , David Bridger for resolution. Its now 5 weeks later, January 13th 2020 and I still do not...

J U
Staff
1.5 (164 reviews)
2.4 (11 reviews)
Reviewer's quote

...” I filed a complaint w/Customer Service and a staff member was assigned to my case. She apologized, arranged new install date (Aug 3rd)and awarded compensation. (My daughter was present as a witness in all meetings) On Aug 3rd, the installer’s failed to show...

susan l

Purchased two Kamiah recliners. When delivered each had issues and within a day other issues were found. Klaussner took a week to come to home. They said they would change out all parts that were defective. Within a short time realized lumbar option was not positioned correctly as its up on the...

Joycee O

Ikea and Klaussner Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Look of the furniture
  • To scream
  • Stain resistant and no fading of fabric
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Warranty issues
  • Want take return on defective item
  • Uneven cushions

Ikea and Klaussner Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

Ikea and Klaussner Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

Ikea and Klaussner Latest Reviews

Recent published reviews
1.5

Purchased a kitchen. All the sales staff try their best and even the call center staff are reasonable good at answering...

Read all 894 reviews
1

I ordered an Ottoman for my sectional sofa November 21st 2019. It took 4 weeks to receive it and it was the wrong size....

Read all 49 reviews

Ikea and Klaussner Products and Services

Most reviewed product and services
  • Ikea Delivery Service (158 reviews)
  • Ikea Customer Care (76 reviews)
  • Ikea Cabinet (35 reviews)
  • Klaussner Sofa (27 reviews)
  • Klaussner Recliner (2 reviews)