PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Innovel Solutions and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Innovel Solutions

Innovel Solutions

Has Verified Representatives
2.7
Ikea

Ikea

1.8
Innovel Solutions
Ikea

Innovel Solutions and Ikea Overview

Total reviews 332 1108
Company responses 390 0
Issues resolved 5 2

Innovel Solutions and Ikea Consumer Ratings

Rank
62 out of 1074 in Transportation and Logistics category
301 out of 1542 in Furniture and Decor category
Customer service
103 in category
298 in category
Reliability
97 in category
183 in category
Product or Service Quality
118 in category
210 in category
Value for money
134 in category
159 in category

Innovel Solutions and Ikea Rating Details

Customer service
1.5 (181 reviews)
1.2 (341 reviews)
Reviewer's quote

...When I called the customer service, they said it will be another week before delivery. POOR Communication!!!!!!..

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...thanks! I had to go in person because the chat system is flawed and the customer service service is also flawed and pretty useless..

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Reliability
1.2 (146 reviews)
1.5 (257 reviews)
Reviewer's quote

My table was delivered on Thursday the 8th the 9th I tried to assemble the dining room table but no hardware found. I call Innovel and the rep assured me he would get my hardware fedexd to me especially because I had a dinner party planned for Sunday and needed my table!! No hardware has shown up....

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yup 500, i tried to call/email with NO response.

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Product or Service Quality
1.3 (141 reviews)
1.7 (257 reviews)
Reviewer's quote

...I called their office, their customer service two said she couldn't get them to go back. I literally am paying them to deliver my product, yet the CS can't get them to do their jobs?!..

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I have spent over 3 weeks trying to deal with customer service who gave me a case number and never followed through with anything. Upon receiving my order, I was not asked to sign nor did anyone knock on my door. My items were left damaged...

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Value for money
1.2 (114 reviews)
2.2 (226 reviews)
Reviewer's quote

...They're nothing but money thieving, lying RATS. :wtf:..

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...Also note that they take your money when you place the order, and it will take an extraordinary effort to get it back if something goes wrong. It normally does..

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Innovel Solutions and Ikea Pros and Cons

Pros
  • On time delivery
  • Professionalism of delivery men
  • Delivery men installers were professional courteous
  • Dissapointed
  • Product
  • Design
Cons
  • Leaving us with no resolution
  • Management nor supervisors did not initiate a solution
  • Lack of customer care
  • Customer service
  • Response to problem
  • Worst customer service

Innovel Solutions and Ikea Most Positive Reviews

Top rated reviews
5

Excellent service. They helped us solve the problem with our building paper work. The delivery guys were professional,...

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5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

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5

We purchased a washer & dryer from Costco, took delivery of both, a after a couple months re didn't like the new washer...

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5

Local office can't help me suggested corporate office. I am trying to locate draws of the bed that I purchased
M a I M un...

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Innovel Solutions and Ikea Most Critical Reviews

Lowest rated reviews
1

They gave us a time window that they would come to our house, but then they called several hours before that to say...

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1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

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1

We ordered appliances with Costco and they hired these idiots to deliver. Innovel hired another party that didn't hook...

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1

See attached photo , 2 1/2 hrs of waiting until a response !!!
One shipment , we never received as forwarding agent stat...

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Innovel Solutions and Ikea Latest Reviews

Recent published reviews
No votes

They never find my address
They don't speak English
They don't publish a phone number
They don't respond to emails
Where are...

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1

yup 500, i tried to call/email with NO response.

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1

They are horrible. I was scheduled for a month after delivery because they only install on Wednesdays and the first...

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1

I don't want to waste any more of my time tracking down two items I have not gotten in my order. I just wish Ikea had a...

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Innovel Solutions and Ikea Products and Services

Most reviewed product and services
  • Innovel Solutions Delivery Service (151 reviews)
  • Innovel Solutions Home Delivery Service (24 reviews)
  • Innovel Solutions Washer And Dryer Combination Installation (19 reviews)
  • Ikea Delivery Service (188 reviews)
  • Ikea Cabinet (37 reviews)
  • Ikea Sofa (31 reviews)