PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Innovel Solutions and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Innovel Solutions

Innovel Solutions

Has verified representatives
2.6
Ikea

Ikea

1.7
Innovel Solutions
Ikea

Innovel Solutions and Ikea Overview

Total reviews
256
895
Company responses
305
0
Issues resolved
5
1

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 895 reviews. It is 639 reviews more than Innovel Solutions received since Nov 28, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Innovel Solutions customer support team than with Ikea customer service.

Innovel Solutions and Ikea Consumer Ratings

Rank
60 out of 1689 in Transportation and Logistics category
306 out of 2131 in Furniture and Decor category
Customer service
103 in category
289 in category
Product or Service Quality
121 in category
204 in category
Reliability
94 in category
180 in category

Innovel Solutions and Ikea Rating Details

Customer service
1.4 (137 reviews)
1.2 (211 reviews)
Reviewer's quote

I know the military is notorious for turfing thing out to the lowest bidder, but honestly the customer service for this company is awful. I have never had a delivery service who expected the customer to maintain availability for a 12 hour window until the night before delivery. We scheduled...

Farley

My furniture delivery is rescheduled for the 3rd time. It's been 2 weeks now. No sign of my furniture. Delivery company does not even have the decency to call and tell us not to wait. They make us wait all day . And when we call at the end of the day, wait time for calls are between 46 minutes to 2...

Nikayla
Product or Service Quality
1.3 (115 reviews)
1.7 (161 reviews)
Reviewer's quote

Having dealt with their poor service already, I opted to not have it delivered and for them to deliver a replacement instead. Unfortunately, the fridges were out of stock so Costco got me another similar one but unfortunately it still involved the same mentally challenged company. 5 weeks later, I...

Jade H

...Delivery service just does not show up after keeping us waiting for the whole day. For 3 times now. Its ridiculous...

Nikayla
Reliability
1.2 (111 reviews)
1.5 (151 reviews)
Reviewer's quote

I ordered a dishwasher from LG.com and was given a tracking number when notified the Innovel would be doing the shipping. I logged into the site daily, unable to find the status of my order. Today I was emailed that the dishwasher is in town, but their website is currently unable to schedule the...

Olando

Their automated phone system disconnects repeatedly after getting through to the last menu item.It is impossible to call a local store direct and their central answer service seems to be staffed by people who haven't a clue and have to put you on hold while they call the secret number to the store...

PissedConsumer1715876

Innovel Solutions and Ikea Pros and Cons

Pros
  • Professionalism of delivery men
  • Delivery men installers were professional courteous
  • Customer services
  • Product
  • Dissapointed
  • Furniture
Cons
  • Leaving us with no resolution
  • Very unprofessional service
  • No one took ownership for the mistake the company made
  • Customer service
  • Response to problem
  • Worst customer service

Innovel Solutions and Ikea Most Positive Reviews

Top rated reviews
5

Excellent service. They helped us solve the problem with our building paper work. The delivery guys were professional,...

5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

Innovel Solutions and Ikea Most Critical Reviews

Lowest rated reviews
1

They gave us a time window that they would come to our house, but then they called several hours before that to say...

1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

Innovel Solutions and Ikea Latest Reviews

Recent published reviews
1

I know the military is notorious for turfing thing out to the lowest bidder, but honestly the customer service for this...

Read all 256 reviews
1.4

Ordering furniture from IKEA is a nightmare. My furniture delivery has been rescheduled for the 3rd time. Its been 2...

Read all 895 reviews

Innovel Solutions and Ikea Products and Services

Most reviewed product and services
  • Innovel Solutions Delivery Service (134 reviews)
  • Innovel Solutions Customer Care (21 reviews)
  • Innovel Solutions Home Delivery Service (19 reviews)
  • Ikea Delivery Service (159 reviews)
  • Ikea Customer Care (75 reviews)
  • Ikea Cabinet (35 reviews)