PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about IHOP and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

IHOP
Steak N Shake

IHOP and Steak N Shake Overview

Total reviews
523
3254
Company responses
0
0
Issues resolved
0
4

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3254 reviews. It is 2731 reviews more than IHOP received since Feb 15, 2008.

IHOP and Steak N Shake Consumer Ratings

Rank
57 out of 1073 in Fast Food category
124 out of 3120 in Cafes, Restaurants and Bars category
Customer service
33 in category
138 in category
Staff
44 in category
144 in category
Location
44 in category
144 in category

IHOP and Steak N Shake Rating Details

Customer service
1.8 (182 reviews)
1.6 (1589 reviews)
Reviewer's quote

...say I am so sorry I will take care of this ,nothing , So I said to her this is on you and got up and left, you need to train your managers to have better customer service, we might j so I said to her this is on you and got up and left, you need to train your managers to have better customer service, so we left hunger and not feeling good , very disappointed with that location will never go back and I live right around the...

PissedConsumer1587816

...The customer service is horrible. Barely is any customers inside. I ordered food for work, went to pick it up and they brought my food, sat it down in front of me and walked away...

Eileen N
Staff
1.7 (174 reviews)
1.6 (1505 reviews)
Reviewer's quote

...He looked as disinterested and disorganized as the rest of his staff. We over heard other tables complaining and saw other tables sitting waiting the same amount of time to be served. It seemed like some of the servers could handle it and others couldn't...

Danea

...They fully staff an he wants to close the store . People have to make a living they can't do it . If the GM keeps closing the store when they are fully staffed that's not how you run a restaurant ..

Chloee
Location
2.9 (154 reviews)
3 (1402 reviews)
Reviewer's quote

...Again after 5 different waitresses pass by my location, I was never waited on or ask anything. I decided to leave and go to Waffle House, where I was treated professionally as a customer. I will never go back and will tell all my friends..

John K

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B

IHOP and Steak N Shake Pros and Cons

Pros
  • Leaving
  • Taste
  • Service
  • Food
  • Location
  • Price
Cons
  • Poor customer service
  • Anything about the visit totally disappointing
  • Waitress
  • Customer service
  • Service
  • Incorrect order

IHOP and Steak N Shake Most Positive Reviews

Top rated reviews
5

I went to the ihop on new circle rd lexington ky and ordered a burger that was undercooked so I asked the server to plz...

5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

IHOP and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Hello, on Friday, November 22nd I ordered a take-out order from IHOP for two omelettes with special pancakes. I have...

1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

IHOP and Steak N Shake Latest Reviews

Recent published reviews
2.8

When I tried their crepes and their blueberry pancakes. My face broke out and turned red. They should provide hero...

Read all 523 reviews

I have got the wrong food more then once actually over four different occasions and she was very rude screaming at me I...

Read all 3254 reviews

IHOP and Steak N Shake Products and Services

Most reviewed product and services
  • Ihop Manager (104 reviews)
  • Ihop Customer Care (43 reviews)
  • Ihop Waiter (39 reviews)
  • Steak N Shake Customer Care (576 reviews)
  • Steak N Shake Manager (277 reviews)
  • Steak N Shake Drive-through (269 reviews)