PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about iHerb and Vitamin Shoppe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

iHerb
Vitamin Shoppe

iHerb and Vitamin Shoppe Overview

Total reviews
233
71
Company responses
0
0
Issues resolved
1
2

iHerb was first mentioned on PissedConsumer on Jan 30, 2012 and since then this brand received 233 reviews. It is 162 reviews more than Vitamin Shoppe received since Dec 29, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vitamin Shoppe customer support team than with iHerb customer service.

iHerb and Vitamin Shoppe Consumer Ratings

Rank
74 out of 723 in Pharmacy category
77 out of 723 in Pharmacy category
Customer service
71 in category
64 in category
Website
59 in category
52 in category
Staff
70 in category
55 in category

According to consumer ratings and reviews, iHerb ranks 3 points higher in the Pharmacy category than Vitamin Shoppe. People gave iHerb 1.5 stars for Customer service criterion in Pharmacy category and it is 123 points higher than the worst rated brand in this category. At the same time, Vitamin Shoppe was rated 1.5 stars for Customer service criterion in this category and it is 130 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Vitamin Shoppe has a higher rating than iHerb. Regarding Staff criterion, consumers gave iHerb 1.5 stars and it is 64% greater than other in category. Vitamin Shoppe however was rated 2 stars and it is 72% greater than other in category.

iHerb and Vitamin Shoppe Rating Details

Customer service
1.5 (108 reviews)
1.5 (37 reviews)
Reviewer's quote

...They have no true customer service department. You are unable to speak to a live person. It takes forever, to get a code to update your login information...

PissedConsumer1754208

...She has no customer service skillset. She lacks the ability to engage. She looks like she just crawled out of bed evertime i enter store and i have no idea why she is leading a team...

Atina
Website
2.3 (104 reviews)
2.4 (29 reviews)
Reviewer's quote

Ciherb is misrepresenting the local postal services in their website. In am UK based and I chose delivery by local post, which is described as FREE. However I found out that Royal Mail charges an £8 handling fee on top of the £4 customs taxes; this on a supplement costing just over £20 Referring...

Ona

...would just pay for employees shirts for them to where them to work but they don't employees have to pay for their own shirts and they aren't cheap from this website, no employee discounts either. I think Vitaminshoppe should switch companies that they get their uniforms...

PissedConsumer1340055
Staff
1.5 (95 reviews)
2 (32 reviews)
Reviewer's quote

...Very arrogant dirty staff of DHL..

PissedConsumer1109721

Stores do not want the staff know the products. no help...

PissedConsumer1234026

iHerb and Vitamin Shoppe Pros and Cons

Pros
  • Good selection
  • Low prices
  • Free shipping over 40 dollars
  • Price
  • Staff at store
  • Buy one get one half off deal
Cons
  • Total frustration
  • No help correcting their mistakes
  • Shipping
  • Unethical practices
  • Poor customer service
  • Customer service the price also was rather high

iHerb and Vitamin Shoppe Most Positive Reviews

Top rated reviews
5

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

5

Recently went to your Wellington, fl. location and received help from Nancy Bernstein & Ron Bissing. They were very...

iHerb and Vitamin Shoppe Most Critical Reviews

Lowest rated reviews
1

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

1

Ordered two items over a week ago on the phone, was assured they were in stock. I questioned the representative and...

iHerb and Vitamin Shoppe Latest Reviews

Recent published reviews

I placed one order for 2 items on the 10th January - Upon checking my bank statements I noticed that I had been charged...

Read all 233 reviews
1

I have frequented the vitamin shoppe store in Midland,Tx approximately 5 times since it opened. I was targeted the...

Read all 71 reviews

iHerb and Vitamin Shoppe Products and Services

Most reviewed product and services
  • Iherb Shipping Service (46 reviews)
  • Iherb Customer Care (27 reviews)
  • Iherb Supplement (9 reviews)
  • Vitamin Shoppe Customer Care (29 reviews)
  • Vitamin Shoppe Shipping Service (10 reviews)
  • Vitamin Shoppe Vitamins (2 reviews)