PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and iHerb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vitacost
iHerb

Vitacost and iHerb Overview

Total reviews
88
247
Company responses
0
0
Issues resolved
0
1

Vitacost and iHerb Consumer Ratings

Rank
36 out of 527 in Pharmacy category
83 out of 527 in Pharmacy category
Customer service
35 in category
74 in category
Discounts and Special Offers
25 in category
46 in category
Product or Service Quality
22 in category
58 in category
Website
27 in category
66 in category

Vitacost and iHerb Rating Details

Customer service
2.6 (35 reviews)
1.4 (116 reviews)
Reviewer's quote

...Vitacost customer service responded soon and quick to resolve to my full satisfaction..

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I received a wrong product and they have no interest in shipping the correct item immediately. I wasted an hour texting back and forth with a "customer service" person Ossama. No manager available to set the problem correct in a timely fashion.

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Discounts and Special Offers
3.3 (28 reviews)
2.3 (94 reviews)
Reviewer's quote

...Liquid vitamin was wraped in plastic zip lock bag and glass vitamin bottle was wraped in special packaging as well. Very impressed! Thank you!!..

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...my country when that is 100% NOT TRUE! I have experience with the local customs office and if they do have a package like that they will import it but with special taxes and customs fee. I would have been contacted. However, iHerb customer service obvious thinks people are idiots that do not know the laws of the country they live...

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Product or Service Quality
3.4 (26 reviews)
1.9 (100 reviews)
Reviewer's quote

...Poor customer service! I am not a happy camper because of all the grief and problems I had to endure because Vitacost failed to deliver all of my original order. I don't plan to make any more purchases from Vitacost because of these problems..

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DO NOT ORDER FROM THIS COMPANY! "I placed an order and received the wrong product. I sent the wrong products back to them and the tracking shows they received them. STILL NO REFUND OR CONTACT FROM THEM...

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Website
3.5 (24 reviews)
2.2 (112 reviews)
Reviewer's quote

As of 11:00 am on March 24, the website could not find the order when the order number and zip code were entered in the order search page. Called to cancel and go to a store when we are all supposed to stay home, and I am in a vulnerable group. The phone rep showed absolutely no concern and offered...

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The last week I order one sunscreen from Hong Kong website iHerb my order is Thinksport everyday face but when I receive the parcel this was thinksun and total lly not my order I wanted, and they said the barcode was the same , so the product is the same ???? And if I return the product to them I...

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Vitacost and iHerb Pros and Cons

Pros
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
  • Good selection
  • Low prices
  • Quick delivery
Cons
  • Several times now they have not called me back
  • Pulls money from account but no order goes through
  • Management is cold
  • Total frustration
  • No help correcting their mistakes
  • Shipping

Vitacost and iHerb Most Positive Reviews

Top rated reviews
5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

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5

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

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5

My recent order (# 19556654) was left in a common postal area at our gated community. My neighbor found it and brought i...

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5

I have purchased many vitamins, supplements from iherb. I have always found the service to be FAST and the prices are th...

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Vitacost and iHerb Most Critical Reviews

Lowest rated reviews
1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

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1

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

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1

I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't rec...

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1

Horrible website and Curt customer service. Ordering from these *** artists is just a waste of time and your money. You...

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Vitacost and iHerb Latest Reviews

Recent published reviews
No votes

You replied I would receive payment to my account for the missing 2. So far no credit to account. Very disappointed as...

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1

I received a wrong product and they have no interest in shipping the correct item immediately. I wasted an hour texting...

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3.8

The issue has been resolved.
Vitacost customer service responded soon and quick to resolve to my full satisfaction.

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No votes

I had always purchased from iherb and never encountered this problem before. The amount that was charged to my card was...

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Vitacost and iHerb Products and Services

Most reviewed product and services
  • Vitacost Shipping Service (10 reviews)
  • Vitacost Customer Care (7 reviews)
  • Vitacost Website (3 reviews)
  • Iherb Shipping Service (48 reviews)
  • Iherb Customer Care (29 reviews)
  • Iherb Supplement (11 reviews)