Vitacost vs iHerb: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and iHerb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Vitacost

3.3

iHerb

2.0

Vitacost

iHerb

Vitacost and iHerb Overview

Total reviews

230

Company responses

Issues resolved

iHerb was first mentioned on PissedConsumer on Jan 30, 2012 and since then this brand received 230 reviews. It is 174 reviews more than Vitacost received since Mar 23, 2011.

Vitacost and iHerb Consumer Ratings

Rank

22 out of 774 in Pharmacy category

73 out of 774 in Pharmacy category

Customer service

33 in category

71 in category

Discounts and Special Offers

24 in category

37 in category

Product or Service Quality

21 in category

51 in category

According to consumer ratings and reviews, Vitacost ranks 51 points higher in the Pharmacy category than iHerb. People gave Vitacost 2.6 stars for Customer service criterion in Pharmacy category and it is 160 points higher than the worst rated brand in this category. At the same time, iHerb was rated 1.5 stars for Customer service criterion in this category and it is 122 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Vitacost has a higher rating than iHerb. Regarding Product or Service Quality criterion, consumers gave Vitacost 3.4 stars and it is 89% greater than other in category. iHerb however was rated 1.9 stars and it is 74% greater than other in category.

Vitacost and iHerb Rating Details

Customer service

2.6 (22 reviews)

1.5 (106 reviews)

Reviewer's quote

The Customer Service agent from VC Kenielle stated that I as a customer should never have push the purchase button if not certain about order! I again explain I did not click any button/s except for those Tina at Vitacost told me to press! I even voiced my concern about any possible charges being...

Bonnie J

...I found out that Royal Mail charges an £8 handling fee on top of the £4 customs taxes; this on a supplement costing just over £20 Referring the matter to Customer services, I wasted more than 5 hours in emails and online chat that my complaint is the £8 charge, due to iherb misrepresentation, but got nowhere as they...

Ona

Discounts and Special Offers

3.2 (19 reviews)

2.4 (87 reviews)

Reviewer's quote

...I've NEVER had a refund declined before, especially NOT after I was already told it would go through. Despite the CSR not giving me the right info & the right hand not knowing what the left hand is doing, she still didn't apologize. She said it may take 2 days to call me due to the weather...

Michelle

A WARNING from a person who ordered from iHerb. If you want to receive your order, shop somewhere else. If you don't want to loose money, stay away from iHerb. I read plenty of reviews prior to leaving my own, and I must say I was not surprised to see so many people with similar terrible...

PissedConsumer1629047

Product or Service Quality

3.4 (17 reviews)

1.9 (92 reviews)

Reviewer's quote

I tried placing the same order twice with them online and through their app. All I got was error messages, and they kept pulling money from my account a total of 4 times! I had pending charges, still no order number or completed order!! I had to wait 5 days for the charges to drop off my bank...

Kelly M

I spoke to an iHerb customer service representative (22780 Harley Knox Blvd, Perris, CA 92570 USA) and she relayed that they are not responsible for the duty charges. No matter HOW many times I tried to explain that the actual order amount was less than the allowed amount, I was told that this was...

C B

Vitacost and iHerb Pros and Cons

Pros

Prices are good
Have good discounts
Receiving my product quickly

Good selection
Low prices
Quick delivery

Cons

Pulls money from account but no order goes through
Management is cold
Customer service responses

Total frustration
Shipping
No help correcting their mistakes

Vitacost and iHerb Most Positive Reviews

Top rated reviews

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

Vitacost and iHerb Most Critical Reviews

Lowest rated reviews

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

Vitacost and iHerb Latest Reviews

Recent published reviews

3.8

On Thursday September 26,2019 I placed items in my Vitacost cart online to purchase, then called Vitacost to talk me...

Read all 56 reviews

1.3

Ciherb is misrepresenting the local postal services in their website.
In am UK based and I chose delivery by local post,...

Read all 230 reviews

Vitacost and iHerb Products and Services

Most reviewed product and services

Vitacost Shipping Service (8 reviews)
Vitacost Website (2 reviews)
Vitacost Manager (1 review)

Iherb Shipping Service (44 reviews)
Iherb Customer Care (25 reviews)
Iherb Supplement (10 reviews)

How would you compare Vitacost vs iHerb?

Customer service

Product or Service Quality

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Share your opinion

Anonymous gwmolitor Oct 28, 2018 #1588798

Vitacost is a better company. iHerb is a *** company.

0 0

Aedan Aedan May 11, 2018 #1479124

Iherb for the win . Better prices , Better variety of products , Quick response with Customer Service AND Shipping is ALWAYS Free at $20 or more . I will always be a loyal customer of Iherb !

0 1