PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about iHerb and Vitacost as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

iHerb
Vitacost

iHerb and Vitacost Overview

Total reviews
233
60
Company responses
0
0
Issues resolved
1
0

iHerb was first mentioned on PissedConsumer on Jan 30, 2012 and since then this brand received 233 reviews. It is 173 reviews more than Vitacost received since Mar 23, 2011.

iHerb and Vitacost Consumer Ratings

Rank
74 out of 723 in Pharmacy category
26 out of 723 in Pharmacy category
Customer service
No votes
32 in category
Website
No votes
24 in category
Staff
No votes
22 in category

According to consumer ratings and reviews, Vitacost ranks 48 points higher in the Pharmacy category than iHerb.

iHerb and Vitacost Rating Details

Customer service
No votes
2.7 (24 reviews)
Reviewer's quote

...They have no true customer service department. You are unable to speak to a live person. It takes forever, to get a code to update your login information...

PissedConsumer1754208

no customer service answers only repetitive recordings..

PissedConsumer1752886
Website
No votes
3.4 (18 reviews)
Reviewer's quote

Ciherb is misrepresenting the local postal services in their website. In am UK based and I chose delivery by local post, which is described as FREE. However I found out that Royal Mail charges an £8 handling fee on top of the £4 customs taxes; this on a supplement costing just over £20 Referring...

Ona

...The website is easy to navigate, and I am sent % off coupons regularly. I have had no issues with Vitacost that have not been resolved promptly and to my satisfaction. I’m happy with them and I’m glad that they carry my hard to find product...

PissedConsumer1199671
Staff
No votes
3.1 (15 reviews)
Reviewer's quote

...Very arrogant dirty staff of DHL..

PissedConsumer1109721

...received yet! When I contacted them asking only to contact the courier they said contact us after 60 days! 60 days! Which means that if I will receive my staff, most of the items will be expired! My order # 606285363 My advice to anyone else is to stay with known sites. This site is specious. It's a lesson for me to deal only using my PayPal or Amazon...

Lindie

iHerb and Vitacost Pros and Cons

Pros
  • Good selection
  • Low prices
  • Quick delivery
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
Cons
  • Total frustration
  • Shipping
  • No help correcting their mistakes
  • Pulls money from account but no order goes through
  • Management is cold
  • Customer service responses

iHerb and Vitacost Most Positive Reviews

Top rated reviews
5

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

iHerb and Vitacost Most Critical Reviews

Lowest rated reviews
1

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

iHerb and Vitacost Latest Reviews

Recent published reviews

I placed one order for 2 items on the 10th January - Upon checking my bank statements I noticed that I had been charged...

Read all 233 reviews
4.3

I was told the correct Item would be shipped to me. Wait see.a

Read all 60 reviews

iHerb and Vitacost Products and Services

Most reviewed product and services
  • Iherb Shipping Service (46 reviews)
  • Iherb Customer Care (27 reviews)
  • Iherb Supplement (9 reviews)
  • Vitacost Shipping Service (9 reviews)
  • Vitacost Website (2 reviews)
  • Vitacost Manager (1 review)