PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about iHerb and Vitacost as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

iHerb
Vitacost

iHerb and Vitacost Overview

Total reviews 276 122
Company responses 0 0
Issues resolved 2 1

iHerb and Vitacost Consumer Ratings

Rank
93 out of 716 in Pharmacy category
37 out of 716 in Pharmacy category
Customer service
82 in category
37 in category
Website
74 in category
29 in category
Product or Service Quality
68 in category
26 in category
Diversity of Products or Services
64 in category
27 in category

iHerb and Vitacost Rating Details

Customer service
1.4 (130 reviews)
2.6 (53 reviews)
Reviewer's quote

I received a wrong product and they have no interest in shipping the correct item immediately. I wasted an hour texting back and forth with a "customer service" person Ossama. No manager available to set the problem correct in a timely fashion.

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...I wanted I needed other product not a refund I wanted to cancel my order reissue my coupon and she said the super7that she wasn't allowed to do that poor customer...

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Website
2.2 (128 reviews)
3.4 (37 reviews)
Reviewer's quote

...this website don't accept it for no reason and no one in customer service is helpful in placing my important order..

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...Their website says they are having problems with Covid-19. But other companies I deal with are limping along with small shipping delays and reduced selections..

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Product or Service Quality
1.9 (111 reviews)
3.2 (47 reviews)
Reviewer's quote

There no customer service with this company. I know that now and will remember this if placing another order if I place another order at this point I may not order from this company again. ..

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Called the company to inquire about a product and in the middle of the question, the employee rudely hung up on me. They are not friendly, it's false. I refuse to call back since I did not want to wait another 4 hours...

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Diversity of Products or Services
2.5 (107 reviews)
4 (38 reviews)
Reviewer's quote

...I was charged for the 1lb size and received 12oz , why? Also why cant I speak to a human? This is a lousy way to communicate for a company that I have come to rely on for products I frequently use, please ! Will someone please tell me how this can be corrected???..

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...sending you because Customs wrote me a letter, dated 22 July and they only gave me 30 DAYS to present the docs, I have requested from you, to release these products from them. I have been waiting for these docs, I asked you in my 1st Mail and because I have been waiting for so long for an answer from you because you asked me not to send repeated mails because of the overload of...

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iHerb and Vitacost Pros and Cons

Pros
  • Good selection
  • Low prices
  • Quick delivery
  • Prices are good
  • Fast delivery
  • Have good discounts
Cons
  • Bad customer service
  • Total frustration
  • No help correcting their mistakes
  • Wait too long on phone
  • Customer service responses
  • Poor customer service

iHerb and Vitacost Most Positive Reviews

Top rated reviews
5

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

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5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

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5

I have purchased many vitamins, supplements from iherb. I have always found the service to be FAST and the prices are th...

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5

My recent order (# 1955****) was left in a common postal area at our gated community. My neighbor found it and brought i...

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iHerb and Vitacost Most Critical Reviews

Lowest rated reviews
1

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

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1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

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1

Horrible website and Curt customer service. Ordering from these *** artists is just a waste of time and your money. You...

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1

I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't rec...

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iHerb and Vitacost Latest Reviews

Recent published reviews
4.2

Unexpectedly fastest courier service from US to KSA with lowest prices. Happy customer. Just be careful for getting...

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3.5

I called the number you gave me and the office is closed and I don't know how to do it online and it didn't give me the...

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No votes

It says my card number invalid, I checked with a bank and atm is all good? What is the problem with Iherb??

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No votes

Received two orders ! Only order 1

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iHerb and Vitacost Products and Services

Most reviewed product and services
  • Iherb Shipping Service (49 reviews)
  • Iherb Supplement (15 reviews)
  • Iherb Rewards Program (4 reviews)
  • Vitacost Shipping Service (12 reviews)
  • Vitacost Manager (1 review)