PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about iHerb and Vitacost as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

iHerb
Vitacost

iHerb and Vitacost Overview

Total reviews
228
56
Company responses
0
0
Issues resolved
1
0

iHerb was first mentioned on PissedConsumer on Jan 30, 2012 and since then this brand received 228 reviews. It is 172 reviews more than Vitacost received since Mar 23, 2011.

iHerb and Vitacost Consumer Ratings

Rank
73 out of 771 in Pharmacy category
22 out of 771 in Pharmacy category
Customer service
71 in category
33 in category
Website
57 in category
24 in category
Staff
70 in category
22 in category

According to consumer ratings and reviews, Vitacost ranks 51 points higher in the Pharmacy category than iHerb. People gave iHerb 1.5 stars for Customer service criterion in Pharmacy category and it is 123 points higher than the worst rated brand in this category. At the same time, Vitacost was rated 2.6 stars for Customer service criterion in this category and it is 161 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Vitacost has a higher rating than iHerb. Regarding Staff criterion, consumers gave iHerb 1.5 stars and it is 64% greater than other in category. Vitacost however was rated 3.2 stars and it is 89% greater than other in category.

iHerb and Vitacost Rating Details

Customer service
1.5 (104 reviews)
2.6 (22 reviews)
Reviewer's quote

...I tried to contact customer support but they keep saying give us 2-3 day and we will contact you and its been 15 days and the same answer each time. I need to contact with a person on charge to solve the problem..

Maisaa Y

The Customer Service agent from VC Kenielle stated that I as a customer should never have push the purchase button if not certain about order! I again explain I did not click any button/s except for those Tina at Vitacost told me to press! I even voiced my concern about any possible charges being...

Bonnie J
Website
2.3 (100 reviews)
3.4 (17 reviews)
Reviewer's quote

...your website keeps saying my credit card is expired. it is good until 2024. can someone please straighten this out for me?..

Michele E

...The website is easy to navigate, and I am sent % off coupons regularly. I have had no issues with Vitacost that have not been resolved promptly and to my satisfaction. I’m happy with them and I’m glad that they carry my hard to find product...

PissedConsumer1199671
Staff
1.5 (92 reviews)
3.2 (13 reviews)
Reviewer's quote

...Very arrogant dirty staff of DHL..

PissedConsumer1109721

...received yet! When I contacted them asking only to contact the courier they said contact us after 60 days! 60 days! Which means that if I will receive my staff, most of the items will be expired! My order # 606285363 My advice to anyone else is to stay with known sites. This site is specious. It's a lesson for me to deal only using my PayPal or Amazon...

Lindie

iHerb and Vitacost Pros and Cons

Pros
  • Good selection
  • Low prices
  • Quick delivery
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
Cons
  • Total frustration
  • Shipping
  • No help correcting their mistakes
  • Pulls money from account but no order goes through
  • Management is cold
  • Customer service responses

iHerb and Vitacost Most Positive Reviews

Top rated reviews
5

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

iHerb and Vitacost Most Critical Reviews

Lowest rated reviews
1

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

iHerb and Vitacost Latest Reviews

Recent published reviews

Hi just want to ask why every time I order is always declined, don't know what's happening my order

Read all 228 reviews
3.8

On Thursday September 26,2019 I placed items in my Vitacost cart online to purchase, then called Vitacost to talk me...

Read all 56 reviews

iHerb and Vitacost Products and Services

Most reviewed product and services
  • Iherb Shipping Service (44 reviews)
  • Iherb Customer Care (25 reviews)
  • Iherb Supplement (10 reviews)
  • Vitacost Shipping Service (8 reviews)
  • Vitacost Website (2 reviews)
  • Vitacost Manager (1 review)