PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about iHerb and Vitacost as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

iHerb
1.9
Vitacost
3.1
iHerb
Vitacost

iHerb and Vitacost Overview

Total reviews 308 139
Company responses 0 0
Issues resolved 2 1

iHerb and Vitacost Consumer Ratings

Rank
108 out of 745 in Pharmacy category
41 out of 745 in Pharmacy category
Customer service
90 in category
42 in category
Website
84 in category
34 in category
Product or Service Quality
81 in category
32 in category
Diversity of Products or Services
74 in category
31 in category

iHerb and Vitacost Rating Details

Customer service
1.4 (143 reviews)
2.5 (64 reviews)
Reviewer's quote

...Bad customer service, I will never order from you guys again or recommend anyone else to. On top of that you cant speak to a live representative..

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...The customer service person was very helpful and pleasant. I do think that a little more attention needs to be paid though when packing orders..

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Website
2.2 (136 reviews)
3.4 (47 reviews)
Reviewer's quote

...this website don't accept it for no reason and no one in customer service is helpful in placing my important order..

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...I used this website because I was unable to find an email address for Vitacost..

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Product or Service Quality
1.9 (124 reviews)
3.2 (58 reviews)
Reviewer's quote

I have been buying products through iHerb over the last few months and find their speed of service pretty awesome to tell you the truth. I'm based in Taiwan on business, of which I place an order online, it's processed immediately and I receive the item(s) from the U. S...

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...I will never, ever order from this inferior company again! Customer service is a negative 100!..

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Diversity of Products or Services
2.5 (117 reviews)
3.8 (48 reviews)
Reviewer's quote

...I was charged for the 1lb size and received 12oz , why? Also why cant I speak to a human? This is a lousy way to communicate for a company that I have come to rely on for products I frequently use, please ! Will someone please tell me how this can be corrected???..

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...sending you because Customs wrote me a letter, dated 22 July and they only gave me 30 DAYS to present the docs, I have requested from you, to release these products from them. I have been waiting for these docs, I asked you in my 1st Mail and because I have been waiting for so long for an answer from you because you asked me not to send repeated mails because of the overload of...

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iHerb and Vitacost Pros and Cons

Pros
  • Good selection
  • Quick delivery
  • Low prices
  • Prices are good
  • Fast delivery
  • Have good discounts
Cons
  • Bad customer service
  • Total frustration
  • Shipping
  • Wait too long on phone
  • Poor customer service
  • Customer service responses

iHerb and Vitacost Most Positive Reviews

Top rated reviews
5

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

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5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

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5

I have purchased many vitamins, supplements from iherb. I have always found the service to be FAST and the prices are th...

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5

My recent order (# 1955****) was left in a common postal area at our gated community. My neighbor found it and brought i...

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iHerb and Vitacost Most Critical Reviews

Lowest rated reviews
1

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

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1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

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1

Horrible website and Curt customer service. Ordering from these *** artists is just a waste of time and your money. You...

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1

I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't rec...

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iHerb and Vitacost Latest Reviews

Recent published reviews
1

I want my stuff that I ordered or put my money back on card. I ordered the 8.0z bottle of Hemp seed oil.

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1

Says everyday free shipping. So I wasted time putting together an order but they charge $5 for shipping.

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No votes

I Paid for items that is showing delivered. I did not received any of my items that was delivered. I am really upset. I...

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4

Not sure. There was a conflict with my old and new email addresses. The rep told me the issue was resolved. Hopefully I...

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